Sequencing.com Avaliações 

717
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Tyona was great in explaining the system and how it all worked. Who would've thought that I would have pEDS? It literally explains all my health issues after looking more into the condition. It's mind... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I loved Sequencing when I first got my results. Now, you can’t use your results without a phd in genetics or an $80 per month subscription. It’s no longer the help I need. Revert or just no.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Unexpected bill for 323.46. Trying to reach anyone impossible. Buyer beware Update: the bill was for an auto renewal that I must not of realized when first purchasing. This morning, so yes I was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tyona is a very knowledgeable and patient coach. I felt inundated by the amount of data in my report and I did not like number of emails I kept receiving. She showed me how to navigate the apps and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Programa de bem-estar
  2. Centro de Diagnósticos
  3. Serviço de fitness e nutrição
  4. Genealogista
  5. Consultor de Saúde
  6. Comércio online

Escrito pela empresa

Live Healthier, Happier, and Longer Sequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results. Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Data Privacy Framework . Our only allegiance is to you, our customer. World-Class Customer Support We pride ourselves on providing the highest level of customer service in the industry. Our Customer Success team is knowledgeable, responsive, and always ready to help. Whether you have a question about your kit, your results, or how to use a report, we're here for you. You can reach us by email (support@sequencing.com), phone (1-833-544-0001, M-F 8-5p ET), live chat, or Facebook Messenger . Your satisfaction and trust are our top priorities.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

717 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,5

Todas as avaliações

(717)

159 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

When I first saw the ad I was shocked…

When I first saw the ad I was shocked at the tests and information they offered for a very competitive price!

I throughly checked them out on line and
Decided to order a test kit.

The company's follow up, via email, was
Awesome! I was notified about each step
As it occurred: The Status of its journey after I mailed it-location-when it arrived
At their facility-when it went to Quality
Control-when scientific lab work started-etc etc! When it was complete and ready to return the results to me.

But, the most Amazing Part is when you start to look at the Report! It's simple to
Follow, nicely collated, and the information provided is Voluminous. The
Medical and scientific jargon was beyond me, but the summary and script
Provided by AI was easy to read and understand !
I am 84 years old and have some medical
Issues, and I found my report actually showed my symptoms etc and the level of concern on each one.
I also have adult children, grandchildren
And great grandchildren. We were concerned about my genes etc containing some type of regressive or
Defect that might cause any of our family to contract an autoimmune condition etc.
Unfortunately my tests showed I might be a Carrier of a couple of illnesses.
Naturally, this information will be passed on to the family members so they can share it with their doctors.
I printed out a great deal of the information as it makes it much easier to
Read and understand.

Thank you for providing me all this amazing. Information! Best investment I've made for me and my love ones!

Can't wait to bring my pertinent information to my healthcare Professionals!

5 de julho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Anthony - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Can't recommend enough

Can't recommend enough! Was finally given genetic evidence which will help with my heds diagnosis was also happy to see the genetic reasoning behind a couple of other conditions ive been diagnosed with

5 de julho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Nichola - Thank you for your review!

Avaliado com 2 de um total de 5 estrelas

I loved Sequencing when I first got my…

I loved Sequencing when I first got my results. Now, you can’t use your results without a phd in genetics or an $80 per month subscription. It’s no longer the help I need. Revert or just no.

31 de maio de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Karyn - Thank you for your feedback. Our Customer Success team has now reached out to you directly, and we want to turn this into a 5 star experience for you. All reports and features included in your original kit purchase remain available in your account without a subscription. Also, to clarify, Genome Plans also start as low as $19 per month. We appreciate the opportunity to make this right.

Avaliado com 5 de um total de 5 estrelas

It's worth every penny

Tyona was great in explaining the system and how it all worked. Who would've thought that I would have pEDS? It literally explains all my health issues after looking more into the condition. It's mind boggling. It's refreshing to know that when I go to the ER, they can't auto diagnose me with anorexia.

15 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Mykaila - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Tyona was very helpful and focused on…

Tyona was very helpful and focused on the information I was most interested in learning. She was capable of doing deep searches into a variety of data based to provide me with answers.

25 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Terry - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Unexpected bill for 323.46

Unexpected bill for 323.46. Trying to reach anyone impossible. Buyer beware

Update: the bill was for an auto renewal that I must not of realized when first purchasing. This morning, so yes I was being far to hasty on my initial review, I received a full refund. I also got an email, text and call in which the caller was very polite and helpful.
I changed it to 5 stars the customer service was actually amazing, I was there non amazing person with zero patience.

16 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Chris - Thank you for updating your review. It was a pleasure speaking with you, and we’re glad we could quickly resolve the issue and provide clarity regarding the renewal charge.

We truly appreciate your feedback and your willingness to share the outcome. If we can ever assist you again, please don’t hesitate to reach out to us directly at support@sequencing.com.

Avaliado com 5 de um total de 5 estrelas

Explaining the data dump!

Tyona is a very knowledgeable and patient coach. I felt inundated by the amount of data in my report and I did not like number of emails I kept receiving. She showed me how to navigate the apps and data in a manner that was useful for my specific then she explained the way my subscription worked.

She was great!
Definitely exceeded my expectations by far!

16 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Jane - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I unfortunately wasn't able to complete the DNA testing process because my samples repeatedly came back with insufficient DNA, despite following all instructions and trying multiple times. While that was disappointing, I don't consider it a fault of the company. Some people simply appear to be poor candidates for cheek swab collection, and I seem to be one of them.

What really stood out to me was the customer service. Throughout the entire process, the Sequencing.com team was responsive, patient and helpful. They took the time to answer my questions, and ultimately handled my cancellation and refund professionally and courteously.

I would still recommend Sequencing.com based on the quality of their customer support and the way they treated me as a customer.

13 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Alexis - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Got the results in 9 days

I ordered the 2 weeks processing one and got my results in 9 days since they received my sample. Testing the data files showed ~38x reads, way above 30x.

Maybe I'm just lucky, so take my review with a grain of salt, but I'm definitely very happy.

10 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Ernestas - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Tyona did a wonderful job helping me to…

Tyona did a wonderful job helping me to understand the reports and how to prioritize the information the container. She also did a great job explaining how to use the reports.

4 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Neesie - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

1- the support is cooperative.

1- the support is cooperative.
2- my first package did not pass quality control, they sent me another package for free and they paid the customs fees as well.

1 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Ahmed - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

100000 stars out of 5

I am usually very tight with my appreciations, BUT! - in the case of sequencing.com, their performance was STELLAR. They were extremely, extremely fast, very accurate and their customer service is the best I ever experienced (thank you, Logan & tech team!)

5 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Virgiliu - Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Very easy to use the kit.

Very easy to use the kit. Feedback and updates all the way through. Lots of good information along with the results.
I do wish the information was collated in a way that was easier for the user to read. However the built in filter on the website is useful. The information is tracking with what I have been experiencing too. Very glad I did it!!

8 de maio de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Jill - Thank you for your review!

Avaliado com 1 de um total de 5 estrelas

Trapped in their yearly membership

Trapped in their yearly membership, that you can't cancel until the next year!

2 de junho de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Maria - We sincerely apologize for your experience regarding your annual membership.

While our annual memberships are intended to remain active for the full year, our support team is always happy to assist members who would like to cancel their membership effective immediately.

Our support team has already reached out to you directly regarding this matter. When you have a moment, please reply to our message so we can review your account and assist you further. We want to ensure your concerns are properly addressed and that you receive the support you need.

We appreciate the opportunity to resolve this for you and look forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Great service with thorough Results

I had been interested in whole genome sequencing for awhile and wanted to know about particular gene mutations specifically pertaining to some health issues I have. This kit was amazing! The collection of samples was very easy and pain-free and after getting the results back, it was easy to sort through all of the information. It is all documented in a way that is easy to read and understand. They even include a 30 min. consult with a geneticist to go over any questions you may have. The pricing for what you receive in the end is very much worth it!

18 de maio de 2026
Avaliação não solicitada
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Resposta da Sequencing.com

Hi Sketcherpt - Thank you for your review!

Avaliado com 1 de um total de 5 estrelas

Paywall City

Welcome to paywall city where over and above everything, cash is king.
Anyone with a cent of common sense can read through these 'reviews'. Nobody genuinely gives this many brilliant reviews.
But this is now and it's the future.

28 de maio de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Keith - We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback. Our support team has already reached out directly to address your concerns and answer any questions you may have.

We were able to confirm that your DNA data upload completed successfully and that you were able to access and run 4 free DNA Reports without issue. Our goal is to provide users with meaningful genetic insights while also offering a wide range of free features and reports to explore their data.

We’d welcome the opportunity to continue the conversation and help ensure you’re getting the most value from the platform.

Avaliado com 5 de um total de 5 estrelas

Thorough but confusing

The results seem to be extremely thorough but I don't understand any of it. I guess I will be contacting a Genetisist although I don't know if my insurance will cover this?

26 de maio de 2026
Avaliação não solicitada
logotipo da Sequencing.com

Resposta da Sequencing.com

Hi Nikki - Thank you for your review! Our Sequencing Coach has reached out to help schedule a Zoom session to review your results and answer any questions you may have.

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