Sofology - HoveAvaliações 

2.089
O TrustScore é 5 de um total de 5

4,8

Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN Hove, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Sofology had numerous sofas in more fabric and colour choices than elsewhere. The showrooms were welcoming. The staff weren’t pushy at all and gave time and space for browsing. After a short while we... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were looking for a 2 seater and a 3 seater sofa with electric recliners. We were greeted by a lovely lady assistant called Polly, soon after we started browsing and she was SO helpful. Nothing was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited the showroom twice and found the incredibly helpful with advice and also gave us space to wander around with no pressure to really take in our options. Special mention to Karl who was a gre... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited Sofology a few times and received excellent service from Drew. He was extremely helpful and took the time to understand our needs completely. We knew we wanted a corner reclining sofa, and... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de sofás
  2. Acessórios para Móveis
  3. Loja de Móveis
  4. Loja de artigos domésticos
  5. Loja de móveis para sala de estar
  6. Tapeçaria

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contato

  • Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN, Hove, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,8

Todas as avaliações

(2.089)

18.554 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing experience buying our Lumiere…

Amazing experience buying our Lumiere recliner corner sofa. James is so knowledgeable and patient, providing valuable advice and support throughout. Never felt like we were being rushed or pressured into making a decision, and was such a great sales experience. James is a real credit to the company!

14 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to James for you, have a great day.

Avaliado com 5 de um total de 5 estrelas

Attentive

Attentive, knowledgable, helpful staff.

14 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

Excellent service from Drew

We visited Sofology a few times and received excellent service from Drew. He was extremely helpful and took the time to understand our needs completely. We knew we wanted a corner reclining sofa, and he guided us through the options to help us narrow it down. Each time we returned, Drew was consistently welcoming, knowledgeable, and supportive. His approach made the whole process much easier, and we really appreciated his help.

14 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

James was amazingly helpful and…

James was amazingly helpful and knowledgeable about the products. He was super patient and really friendly. We visited the store on 2 occasions before we bought our sofa's, he remembered our names! James made it a really positive and fun experience, and have recommended him and Sofology to friends. Thank you James, you're a star 🌟

12 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Avaliado com 1 de um total de 5 estrelas

The promised two week delivery took THREE MONTHS and the armchair was delivered damaged.

I bought an arm chair which I wanted to take home that day. They insisted they would deliver it two weeks later.
They kept delaying delivery and lost it. THREE MONTHS LATER it was delivered damaged. I had tried to get it sooner but it seems by malice they just delayed it further and further. If this is the delay for a ready to deliver arm chair then I hate to think what happens to sofas and three piece suits that are made to order. See other reviews where people wait months and get messed around. Sofology are not worth the risk.
Before Sofology put a standard generic response please can they write what they are going to do to avoid this happening again?

7 de julho de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, we are disappointed to hear that you might not have had the best experience. I can see that you have since spoken with the Customer Care Team and this has since been resolved. Sorry for any inconvenience this caused, and if you do need any further assistance please don't hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

Amazing catering staff!

Amazing catering staff!
Very helpful.

11 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Rich was amazing

Rich! Rich made our experience great. He was so helpful, knowledgeable and made making such a big purchase easy and enjoyable.

6 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Avaliado com 5 de um total de 5 estrelas

Great customer service by James

James in store was a wonderful help to us. He was polite, clear in making sure we understood everything and very professional. He took the time to help us both times we visited the store. The first time in looking at different sofas and the second time in making our purchase.

7 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Avaliado com 5 de um total de 5 estrelas

Great selection of sofas

Great selection of sofas which is exactly what we were looking for
Sales man Rich at the hove store was really helpful and showed us features and options we didn’t know about
Made us a coffee and we hade time to choose our perfect sofa no pushy sales just great advice

6 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Excellent

Great shop the lady that served us sorted out our sofa so quickly

6 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

We were greeted with respect and were…

We were greeted with respect and were listened to, we knew what we were looking for and the sales man went straight to it without trying to sway us.

5 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

So friendly so knowledgeable

So friendly so knowledgeable

3 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Great customer service

We visited Hove store twice for a new corner settee.
Drew saw us on both occasions and gave us great advice on the purchase and associated products.

He allowed us time to make our decisions and we felt there was no pressure selling.

We would recommend Drew and his colleagues for their expert advice.

3 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Great service

Mr Walker your sales person was very friendly & professional & made our visit to your hove store very easy & relaxing.

2 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove


Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear your visit to our Hove store was both easy and relaxing.
Your perfect rating is greatly appreciated, and it motivates us to continue delivering the best possible experience for our customers. If there’s anything more we can do for you, please don’t hesitate to let us know.

We look forward to welcoming you back to Sofology Hove in the future.

Avaliado com 5 de um total de 5 estrelas

Friendly service

Friendly service, explained everything regarding the care in detail

1 de setembro de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Thank you so much for taking the time to share your wonderful feedback!

Avaliado com 5 de um total de 5 estrelas

Sales staff were very helpful

Sales staff were very helpful

30 de agosto de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

James our sales advisor spent a lot of…

James our sales advisor spent a lot of time with us going through options and calculating prices etc. he was extremely pleasant, friendly and patient with us. At no time did we feel pressured. He had a lot of knowledge about all the products and gave advice where we needed it. Aside from the great quality of the product and the warranty, James was one of the main reasons we bought with sofology

30 de agosto de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review!😊

Avaliado com 5 de um total de 5 estrelas

From start to finish was a fantastic…

From start to finish was a fantastic stress free experience no pushy sales just quick and easy .

28 de agosto de 2025
logotipo da Sofology - Hove

Resposta da Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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