We had a great experience at sofology, Nat really looked after us every step of the way she explained everything in thorough detail and made sure we were happy at each stage. Nat gave us drinks and wa... Ver mais
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Localização
Trocar localizaçãoUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
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Veja o que dizem as avaliações
Nat made our experience great this staff member was knowledgeable and friendly and made us laugh. She explained everything in great detail answered all our questions we had a lot ! She also guided us... Ver mais
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Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... Ver mais
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Great in store experience, pending delivery of our new sofa and chair. Looking forward to receiving them… No pressure to buy, left to browse and approach sales assistant when needed.
A empresa respondeu
Detalhes da empresa
- Loja de sofás
- Acessórios para Móveis
- Loja de Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Tapeçaria
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contato
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, Reino Unido
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Useless customer service and after sales procedures - avoid
Got the delivery address postcode wrong and now I have been ringing them for 14 days to try and get THEIR mistake corrected and no one has rung me and it has been escalated 6 times for it to be corrected!!! And still nothing no phone call, no email - nothing. No other option but to get my money back via my credit card company now!
19 de agosto de 2025
Resposta da Sofology - Hull
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Very helpful staff member - Charlotte
Very helpful staff, simple and easy ordering
14 de novembro de 2025
Resposta da Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Sofology in hull where really amazing…
Sofology in hull where really amazing customer service, great team and full of personality and humour. Gary Olney was a five star for us , great bloke and good tea maker. Thank you.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Sofology - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
A good experience with nice not pushy…green house
A good experience with nice not pushy staff.
10 de novembro de 2025
Resposta da Sofology - Hull
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Was able to view not pestered with hard…
Was able to view not pestered with hard sell.great atmosphere friendly staff
3 de novembro de 2025
Resposta da Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Very easy to deal with
Very easy to deal with , Chris is very helpful and explained everything well
9 de novembro de 2025
Resposta da Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Definitely the place to go
We had seen the Cove a couple of months back but weren't ready to order.
We had been in the other furniture stores but nothing compared to the Cove. We went back and was greeted by Charlotte. Warm and welcoming and really helpful with us making the final decision on colour choice and layout of the sofa. Explained all the clearly aftercare and the extras available.
8 de novembro de 2025
Resposta da Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Charlotte. Have a great day 😊
Your sale team Holly looks after us…
Your sale team Holly looks after us untill chriss came to show her how to do the sail what nice people
8 de novembro de 2025
Resposta da Sofology - Hull
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Gary needs a payrise and a badge ;-)
We were guided on our sofaology journey by Gary today, what a superstar, polite, helpful and extremely professional and relatable, we made a substantial purchase and he was very much key to it, certainly wasn't applying any pressure and put together exactly what we needed,
8 de novembro de 2025
Resposta da Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gary. Have a great day 😊
Charlotte and Holly made the whole…
Charlotte and Holly made the whole purchasing experience easy and found us a sofa that suited our needs.
8 de novembro de 2025
Resposta da Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by both Charlotte and Holly. Have a great day 😊
Resposta da Sofology - Hull
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Purchasing a sofa …
Good advice from staff member and ample time for questions/discussion
4 de novembro de 2025
Resposta da Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very friendly and helpful staff
Very friendly and helpful staff. Super quality of the sofa, comfortable at a competitive price
1 de novembro de 2025
Resposta da Sofology - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Promised sofa in 14 days took
Promised sofa in 14 days took
5 weeks had to keep ringing to ask why but just got fobed off
12 de outubro de 2025
Resposta da Sofology - Hull
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
We needed a sofa urgently and hopefully…
We needed a sofa urgently and hopefully this purchase will be delivered within two weeks
29 de outubro de 2025
Resposta da Sofology - Hull
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Great experience
I'm not sure i can answer What the company is doing great. All I can say is the staff where very helpful and patient with us, as we had 3 visits to the store before we made our mind up ..
We measured the sofa and then went away and measured our room again, You could not fault the staff xx
26 de outubro de 2025
Resposta da Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Great in store experience
Great in store experience, staff were helpful and knowledgeable.
27 de outubro de 2025
Resposta da Sofology - Hull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
pick up charge to expensive,basically…
pick up charge to expensive,basically putting a extra £130 on top of the price of a suite.it,s a business in itself.
26 de outubro de 2025
Resposta da Sofology - Hull
Hi there, thank you for your feedback. Our delivery service is carried out by a two-person experienced team who will deliver your items into the room of your choice, unpackage everything, remove all packaging, and ensure you are completely happy with your purchase before leaving. The delivery charge reflects not just transportation, but a full in-home setup, care, and expertise to make the process effortless and safe for you. While we appreciate it can feel like an additional cost, it essentially covers a professional service in itself. We value your feedback and hope this helps clarify the reasoning behind our delivery pricing!
New sofa
Gary the salesman who helped us choose the right sofa for fitting into our house.
27 de outubro de 2025
Resposta da Sofology - Hull
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Charlotte was amazing with helping us…
Charlotte was amazing with helping us find our perfect sofa. Made us feel at ease and made the experience a lot easier.
25 de outubro de 2025
Resposta da Sofology - Hull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
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