The staff ( Giuseppina) went far above and beyond to cater for my family’ needs. The flexibility of payment played a part to us committing to buying our choice of settees.
A empresa respondeu
Localização
Trocar localizaçãoUnit 8a, Aylesford Retail Park, London Road, ME20 7TP Maidstone, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The Sofology Advisor at the Maidstone Aylesford Branch was outstanding in helping us decide what sofa to buy. She demonstrated a professional, calm demeanor while highlighting various sofas for sale t... Ver mais
A empresa respondeu
Caroline at your Maidstone branch has literally been outstanding. She instantly put us at ease, was extremely knowledgeable about the sofas we were looking at, offered my kids drinks, was extremely... Ver mais
A empresa respondeu
Jamie was a great salesman. Left us alone until we needed help. He then obliged. We didnt purchase on day 1 but came back for 2nd look and once again Jamie was excellent
A empresa respondeu
Detalhes da empresa
- Loja de sofás
- Acessórios para Móveis
- Loja de Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Tapeçaria
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contato
Unit 8a, Aylesford Retail Park, London Road, ME20 7TP, Maidstone, Reino Unido
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service!
25 de janeiro de 2026
Resposta da Sofology - Maidstone
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Emma Aylesford Excellent
Went to the Aylesford store near Maidstone. Assisted by a young lady named Emma. She was polite, patient and extremely professional. Well done Emma.
24 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
The saleswoman Caroline was extremely…
The saleswoman Caroline was extremely helpful without being to pushy. She took the time to explain everything very clearly and we came away knowing we had bought the right sofa. All in all a very enjoyable experience thanks to Caroline.👍
21 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for your review. Another great review for Caroline, we will make sure to pass this on! Have a nice day.
A fantastic experience
A fantastic, friendly well informed salesperson - remember us from a previous purchase. Great quality sofas
23 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very Happy Customer
Caroline, who helped me with the purchase of my settee, was fantastic. She helped me with everything I wanted to know. She was extremely knowledgeable and very polite and patient. She helped organise the finance and made the experience stressless.
20 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Colin was super helpful and…
Colin was super helpful and informative.
Explained everything in detail too.
11 de janeiro de 2026
Resposta da Sofology - Maidstone
Thank you for taking the time to leave a 5-star review!😊
We had a very helpful sofologist
We had a very helpful sofologist and showed us what he thought we would like and gave us choices.
20 de janeiro de 2026
Resposta da Sofology - Maidstone
Thank you for awarding us 5 stars Leigh!
I was greeted at Sofology Maidstone by…
I was greeted at Sofology Maidstone by a friendly and knowledgeable salesperson. He offered coffee/tea and left us to look round the store at leisure providing help and advice when required. Very helpful and relaxed experience in -store.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Sofology - Maidstone
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nick was great
Nick was great, we had a nice informal discussion and didn't feel rushed. Thank you Nick.
16 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for your review. Another great review for Nick, we will make sure to pass this on! Have a nice day.
We had the most amazing experience when…
We had the most amazing experience when we were searching for our sofas. Caroline explained everything in detail, what she recommended for my busy household.
We felt so at ease and she was so friendly.
She emailed and checked in on me and made sure I ordered them correctly.
Thank you again for brilliant service!
13 de janeiro de 2026
Resposta da Sofology - Maidstone
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The vast display of sofas
The vast display of sofas, the extremely knowledgeable and welcoming staff and the overall experience made me feel that I had chosen the right place to buy my sofa.
17 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Thanks so much to Afeez for all his…
Thanks so much to Afeez for all his very kind and knowledgable assistance today at Sofolgy in Maidstone. Very nice gentleman who was lovely to deal with and great with the kids as they zoomed around the store! Great staff and ultra comfortable seating solutions!! Best regards, PD.
17 de janeiro de 2026
Resposta da Sofology - Maidstone
Thank you for taking the time to give us your feedback. 😊
Friendly and welcoming
Welcomed by Emma who was also happy to let me browse alone then was available and knowledgeable when making my choices.
Emma was very friendly and helpful. She gave a lot of information and although recommended additions, there was no hard sell.
The store is clean, tidy and well spaced, a very pleasant environment.
14 de janeiro de 2026
Resposta da Sofology - Maidstone
Thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Colin was fantastic spoke through all…
Colin was fantastic spoke through all our options
17 de janeiro de 2026
Resposta da Sofology - Maidstone
Thank you for your lovely feedback!
Resposta da Sofology - Maidstone
Thank you for taking the time to leave a 4-star review!😊
Friendly staff
Friendly staff. A good range of sofas to choose from. Straightforward purchasing experience.
16 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi, thank you for taking the time to leave a 5-star review!😊
5 star experience
Are experience is five star the gentleman that helped us was named Colin and he was very polite and patient colin help with any questions that we had and if we didn’t understand what he meant, he would rephrase it and show us and that was a great help to both of us so thank you.
12 de janeiro de 2026
Resposta da Sofology - Maidstone
Hello, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
It was a pleasure confirming our order…
It was a pleasure confirming our order with Caroline
Very patient and gave us all the time to decide and gave us very good advice
15 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi, thank you for taking the time to leave a 5-star review!😊
Great communication
Great communication, but at least 5% discount would feel buyer more valuable. Also, lead time is a bit long for orders.
12 de janeiro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for your feedback - we’re so glad you had a positive experience with our team. We’d like to explain that all our sofas are made to order, which allows us to maintain the high-quality standards we’re known for. Because of this, we don’t offer discounts, as it helps us keep pricing fair and consistent for all our customers. Regarding lead times, we appreciate this can feel a little long, and it’s due to the handmade nature of our sofas. Each piece is carefully crafted to ensure it arrives perfect for you. We really value your comments and hope you love your sofa once it arrives!
Resposta da Sofology - Maidstone
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re thrilled to hear you had such a great experience.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.