Everything was great from start to finish. The service was fast, friendly, and very well organised. I felt looked after throughout the whole experience, and the team exceeded my expectations. Highly r... Ver mais
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Localização
Trocar localizaçãoUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
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Veja o que dizem as avaliações
Sam was very nice and took the time to explain everything about the sofa. She was kind, helpful, and assisted us from the very beginning. We looked at many different furniture shops, but we decided to... Ver mais
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Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... Ver mais
A empresa respondeu
Greeted on entering the store, but no pushy sales staff. But when ready for information on certain sofas it was given . We dealt with Junior who was very informative and was given a quote on wha... Ver mais
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Detalhes da empresa
- Loja de sofás
- também em
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de Móveis
- Loja de móveis para sala de estar
- Tapeçaria
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contato
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, Reino Unido
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Terrible service
Terrible service. Told us the sofa would be delivered in 12 weeks. Had to chase sofology after 12 weeks to be told delivery would be another 5 weeks. No one contacted us to tell us this. We have had to chase. Not good enough. The only solution they could offer was if we wanted to cancel?? We already waited 12 weeks!! Could not even offer to reimburse the delivery cost! Very unhelpful service! 1st and only time ordering with sofology! Will go back to trusted DFS in future.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Sofology - New Malden
Hi there, we are disappointed to hear that you might not have had the best experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk.
Resposta da Sofology - New Malden
Good afternoon, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Resposta da Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Shalin had exceptional service
Shalin had exceptional service. Made me and my mum feel very welcomed and he also was very well informed on sofas.
1 de outubro de 2025
Resposta da Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Very helpful team
Nip was very helpful and went out of his way to explain everything and ensure that we got the product we required. Thank you Nip
4 de outubro de 2025
Resposta da Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Sammi was the best!!
Sammi was polite, professional and very friendly! We loved discussing the different sofa options with her and appreciated her extensive knowledge on the sizes, colours and materials on offer.
2 de outubro de 2025
Resposta da Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
We dealt with Nina at new Malden store…
We dealt with Nina at new Malden store she was very helpful and knowledgeable.
Very impressed that you have 14 day delivery this isn’t offered by other sofa companies.
28 de setembro de 2025
Resposta da Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Go to Junior in New Malden
Go to Junior in New Malden - really goes above and beyond in his customer service and supporting you in making a decision that is right for you. Not pushy at all in his sales technique. Fantastic experience.
28 de setembro de 2025
Resposta da Sofology - New Malden
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great sofa's, great staff
Junior is somebody I would want to help me out whenever I make a big purchase, great knowledge on colour, material, size, lighting and positioning, let me move around the cushions and borrow some from other sofas. He was very cheerful, easy to understand and a nice person to review sofas with. Highly recommend.
22 de setembro de 2025
Resposta da Sofology - New Malden
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Great service - Very helpful staff and friendly staff
Very helpful staff and good service. All very knowledgeable and happy to give you time to think about your purchase. Very friendly and buying the sofa bed was a very pleasant experience.
25 de setembro de 2025
Resposta da Sofology - New Malden
What a fantastic review, thank you so much for taking the time to write this 😊
Very welcoming and supportive with my…
Very welcoming and supportive with my choice
20 de setembro de 2025
Resposta da Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful
22 de setembro de 2025
Resposta da Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Junior was excellent
Junior was excellent. Answered all my questions that I emailed over. Thank you for a great service.
22 de setembro de 2025
Resposta da Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice saleswoman Sami
19 de setembro de 2025
Resposta da Sofology - New Malden
Hi there, thank you for your review. Another great review for Sami, we will make sure to pass this on! Have a nice day.
Nip was such a great help in store
Nip was such a great help in store! Didn’t beat around the bush, just helped us find the sofa we wanted. Not pushy, just there to answer questions and not coerce. Honest pricing too. Now to wait for the sofa to actually arrive!
14 de setembro de 2025
Resposta da Sofology - New Malden
Hi there, thank you for your review. Another great review for Nip, we will make sure to pass this on! Have a nice day.
The assistant was very helpful…
The assistant was very helpful understanding of what we wanted very informative and knowledgeable about the product.
10 de setembro de 2025
Resposta da Sofology - New Malden
Thank you for awarding us 5 stars :-)
Resposta da Sofology - New Malden
Thank you for awarding us 5 stars :-)
Resposta da Sofology - New Malden
Thank you :-)
Resposta da Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Attentive well-informed sales
Attentive and well-informed sales assistant helped us choose the chair and the leather that suited us best.
13 de setembro de 2025
Resposta da Sofology - New Malden
Thank you for sharing your experience :-)
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