The sales representatives Karen Elliot was extremely helpful and knowledgeable with a no pressure sales approach. Everything about the purchase was clearly explained, lead times for delivery, care... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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Veja o que dizem as avaliações
We had two experiences both being great. First being viewing the sofa, we had Leanne and she was absolutely great so friendly. When purchasing the sofa we had jo, jo was amazing and so helpful. Co... Ver mais
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We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing with... Ver mais
A empresa respondeu
Fab customer service. Didn’t feel pressured into the sale. Good choice of sofas & colours. Our original colour was no longer available but Jo, the sales assistant helped us make another choice... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de sofás
- Acessórios para Móveis
- Loja de Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Tapeçaria
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contato
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, Reino Unido
4,9
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Outstanding customer service
Service was excellent, knowledge of products, materials was outstanding, no pressure to buy which was key and staff warm and friendly. Beats most other companies
11 de abril de 2026
Resposta da Sofology - North Shields
What an amazing review, thank you so much for taking the time to write this 😊
Resposta da Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great service and not 'pushy'
14 de abril de 2026
Resposta da Sofology - North Shields
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Resposta da Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Top class experience
Excellent choice of sofas, friendly & professional staff giving expert advice but never pushy. Would highly recommend
12 de abril de 2026
Resposta da Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Good service (very good attention by…
Good service (very good attention by Karen the store operative) and good product
14 de abril de 2026
Resposta da Sofology - North Shields
Hi there, thank you for your review. Another great review for Karen, we will make sure to pass this on! Have a nice day.
Resposta da Sofology - North Shields
Hi there, thank you for your review. Another great review for Karen, we will make sure to pass this on! Have a nice day.
Don’t need to improve very good service
10 de abril de 2026
Resposta da Sofology - North Shields
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Friendly and very helpful adviser
Friendly and very helpful adviser. No forceful sale, just useful info and guidance. In store displays were also more imaginative than most allowing you to better visualise the sofa in a home space.
12 de abril de 2026
Resposta da Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Resposta da Sofology - North Shields
Thank you for sharing your experience Linzi.
Susie was hugely helpful
Susie was hugely helpful and used her personal experience. She also was not afraid to correct us.
7 de abril de 2026
Resposta da Sofology - North Shields
Thank you for awarding us 5 stars Steve.
Resposta da Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Service very good and Mark was very…
Service very good and Mark was very pleasant and helpful 👍
6 de abril de 2026
Resposta da Sofology - North Shields
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Libby who helped us was very friendly…
Libby who helped us was very friendly and knowledgeable and sorted everything out
4 de abril de 2026
Resposta da Sofology - North Shields
Hi there, thank you for your review. Another great review for Libby, we will make sure to pass this on! Have a nice day.
10/10 customer service
Jo was absolutely brilliant with all the 101 questions I had and didn’t look at all fed up when I asked her about multiple sofas. She definitely took her time to explain everything I needed to know. Nice to see a store who still put customers time and listen.
6 de abril de 2026
Resposta da Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Furniture shopping …
Very good salesperson didn’t pressure us and when we were ready she was ver helpful
6 de abril de 2026
Resposta da Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review!😊
Sales assistant was very helpful abd…
Sales assistant was very helpful abd knowledgeable with regard to our purchase
6 de abril de 2026
Resposta da Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Resposta da Sofology - North Shields
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Mark was excellent
Mark was excellent, explained the different variations I could have the sofa in, explained all the sizes , fabrics etc. I made I slight mistake with the order, after contacting the store Mark rectified the order in no time. Nothing was a problem.
4 de abril de 2026
Resposta da Sofology - North Shields
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Great engagement with store team
Great engagement with store team. Hopefully manufacture and delivery will be the same.
31 de março de 2026
Resposta da Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
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