Sofology - NorwichAvaliações 

2.073
O TrustScore é 5 de um total de 5

4,9

Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staff in shop extremely helpful. Shown all the options available with different versions of the 2 and 3 seater sofas I eventually bought. Delivered on time. Delivery and installation people unbeli... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited twice before deciding on a sofa. Both staff members (Marcus and Mark) were helpful, knowledgeable and friendly. They offered additional items but were not at all pushy and answered any qu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Shop staff very helpful and didn’t feel rushed. Have placed order but as yet cannot give opinion of goods or service. Lauren assisted us on our first visit and guided us to the sort of settee we wer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de sofás
  2. Acessórios para Móveis
  3. Loja de Móveis
  4. Loja de artigos domésticos
  5. Loja de móveis para sala de estar
  6. Tapeçaria

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contato

  • Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Reino Unido

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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4,9

Todas as avaliações

(2.073)

18.528 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Five ⭐ top furniture store

First and foremost has to be the great sales team .Two of the most Friendly and welcoming staff you are ever likely to meet . None of the pushy selling patter. Nothing was to much trouble for Mel and ,sadly I didn't get the other guys name . . But Thank you guys! GREAT SERVICE. Well laid out showroom ,and, obviously, good quality furniture as I bought 2 sofas! Would highly recommend a visit. Beats all the other retail units there hands down!

10 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Fantastic experience. Mark was extremely helpful. Cant fault the service.

9 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you so much for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Mark was very helpful in store and over…

Mark was very helpful in store and over the phone when placing the order. Would definitely recommend using this store.

9 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

What an amazing review, thank you so much for taking the time to write this 😊

Avaliado com 5 de um total de 5 estrelas

Excellent quality sofas.

Excellent quality sofas and reasonably priced without using fake sale prices and jargon. Staff extremely helpful and knowledgeable. Made purchasing a sofa really easy and pleasurable.

8 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Avaliado com 5 de um total de 5 estrelas

Friendly staff

Friendly staff, but not pushy, very knowledgeable on all products, they made sure we knew all about the different fabrics and materials.
Very excited to get my new sofa now

8 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Avaliado com 5 de um total de 5 estrelas

Outstanding staff

The down to earth customer service was amazing! Never have i laughed so much whilst spending so much money! Laura and her colleagues were all fantastic from the moment I walked into the store until the moment I walked out.

8 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

All the staff were friendly and…

All the staff were friendly and helpful. Particularly Mark who finalised my order.
He explained everything perfectly and also made me a cyppa which was great.
Thankyou

2 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 5 de um total de 5 estrelas

A big thank to Lauren for her patience…

A big thank to Lauren for her patience as I'm sure it was not easy when we kept changing our minds very polite also very helpful with the whole experience with confirming the correct and best choice for Me and the girls sofa thank you

5 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Thank you for sharing your experience!

Avaliado com 5 de um total de 5 estrelas

warm and welcoming

Clean shop/warm and welcoming wide range of furniture to try -customer service Mel was very helpful and not pushy and gave us all the information we needed

2 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

We were looking at adding to the sofa we already have and the lady stopped us and said did we know that there was an offer on for existing stock, so 60% off which was amazing.

She was on her way to the loo so didn’t have to stop but very glad she did, above and beyond as usual.

Very happy with the service we have received in the two occasions we have made a purchase.

1 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Mel Stevens looked after us, he was very knowledgeable and guided us through the whole process. Would recommend.

1 de novembro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you for taking the time to leave a 5-star review!😊

Avaliado com 5 de um total de 5 estrelas

Great service

Great service: really friendly and helpful staff.

31 de outubro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Thank you for sharing your experience :-)

Avaliado com 5 de um total de 5 estrelas

Really helpful staff who answered all…

Really helpful staff who answered all my questions about my prospective purchase. I was really pleased with the service, thanks!

27 de outubro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 5 de um total de 5 estrelas

Simple and effective

Mark did a great job and made the process smooth and simple. No pressure, genuine care and great customer service.

31 de outubro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 5 de um total de 5 estrelas

Well done Declan

Declan the sales assistant was very polite and helpful
He explained everything to us and had a sense of humour but not over the top.
Thank you

31 de outubro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 5 de um total de 5 estrelas

Great experience

Friendly, helpful staff. Process of ordering was quick and easy.

27 de outubro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Laura Yorke what a lovely sales lady

Laura Yorke what a lovely sales lady, she was welcoming, (not pushy) made me feel very relaxed. Gave me all the information I needed with choices.
Lovely to my son who was with me who had Down syndrome.
Also she smelt beautiful,
All in all 10/10

30 de outubro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Laura. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Great service, lovely sofas

We had almost found our new furniture when a lovely salesman called Declan (Norwich branch) came over to see if we needed any help. He was brilliant, costing everything up but without being pushy. He was very friendly, funny and down to earth so we really felt we could trust him. We said we needed to think about it and do a couple of other things. Actually just getting a coffee and taking a minute to decide! We went back and placed our order with Declan straight after. Now we can't wait for our furniture to arrive. Thank you for your help Declan!

27 de outubro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Georgio sofa

Mel was more than helpful left us to look and was informative when asked questions

28 de outubro de 2025
logotipo da Sofology - Norwich

Resposta da Sofology - Norwich

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

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