Sofology - Stoke-on-Trent Avaliações 

2.457
•
O TrustScore é 5 de um total de 5

4,9

Octagon Retail Park, ST1 5RR Stoke-on-Trent, GB

•

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Very helpful in the shop but don’t expect to get your sofa delivered on your given delivery date.Very inconvenient when you arrange for your old sofa to be collected the day before and then they say i... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My husband and I visited the stoke on trent store two consecutive days on Saturday speaking with Carolyn and Sunday speaking with Frayah and Ash who were all brilliant. Nothing was too much tro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited sofology festival park was greeted by a lady named Sam. After looking around we went to every sofa shop thats on the retail park. And I honestly can say nothing compared to sofology. We came h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Sales person in store was very helpful, not at all pushy. Explained everything really well. Great range of sofas well priced. Delivery timed for just before Christmas.

A empresa respondeu


Detalhes da empresa

  1. Loja de sofás
  2. também em
  3. Acessórios para Móveis
  4. Loja de artigos domésticos
  5. Loja de Móveis
  6. Loja de móveis para sala de estar
  7. Tapeçaria

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contato

  • Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Reino Unido

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.457)

13.841 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great

Layout was really good.
The salesperson, Josh, was lovely! Really helpful, knowledgeable and not pushy - he made the buying process quick and stress free!

21 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

The best quality sofas we could find…

The best quality sofas we could find plus Vicky at Stoke was amazing in fact all the staff were very helpful and pleasant. We visited 3 times in all they were not pushy at all & Vicky got right on our wavelength with what we needed and offered great advice. Looking forward to the delivery in a few weeks thanks Sofology.

25 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.

Avaliado com 5 de um total de 5 estrelas

Great service from Sandra

Great service from Sandra

25 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.

Avaliado com 5 de um total de 5 estrelas

Friendly service

Friendly service. Efficient delivery. I like the sofa xxx

11 de novembro de 2025
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.

Avaliado com 5 de um total de 5 estrelas

Vicky was what made our experience!

Vicky was what made our experience so great! She was so helpful throughout, so so easy to talk to but at the same time applied no pressure and just let us think it all out before going ahead. Not like some where you get hounded to the point it puts you off. Would 100% want Vicky again if we ever needed other items!

25 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Vicky. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Don't always leave reviews but excellent service

Don't always leave reviews, but wanted to share the experience received from Samantha from Stoke store. Sam assisted us on the first visit when looking for chair and was really helpful. Second visit purchased said chair. She gave us some useful tips on looking after chair, wasn't pushy let us make our decision and we sort Sam out to seal the deal.

23 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Avaliado com 5 de um total de 5 estrelas

Fantastic experience at Stoke on Trent Sofology…

We’ve had a fantastic experience today at sofology. Sam was brilliant and really looked after us. Gave us space and time to look around but then was right on hand as soon as we needed guidance and information about the choices avalable. 5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

24 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 5 de um total de 5 estrelas

No Hassall from staff and John very…

No Hassall from staff and John very helpful

24 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Visited Sofology

Visited Sofology, festival park stoke on Trent today.
Ordered my beautiful sofa with Sam, everything was explained so well with no sales pressure at all.
I felt so comfortable, Sams customer service is amazing.
Sam is both professional and friendly and I am so excited to receive my sofa 😊

24 de janeiro de 2026
Avaliação não solicitada
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Very informative and helpful

Very informative and helpful, thank you Vicky at the Hanley SOT branch. Always choose Sofology, the best furniture around!

23 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 1 de um total de 5 estrelas
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hello Mrs Booth,we are sorry to hear something is wrong. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.

Avaliado com 5 de um total de 5 estrelas

The service I got from Sandra was absolutely first class

The experience was first class. Sandra was very helpful and patient. She did not try to rush me into making a decision. If only staff in other areas of retail were the same

19 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

Excellent informative,constructive and…

Excellent informative,constructive and at times humorous assistance from Leon at the Stoke-On-Trent store.From start to finish,the advice was superb and would certainly recommend to others especially regarding the non pushy approach! Amanda and Ged. ToonToon

18 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Lovely

Lovely, friendly and very helpful staff, offering good advice without being pushy.

18 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Sam was very helpful

Sam was very helpful. She listened to our requirements and gave helpful advice.

18 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

Had the pleasure of meeting James today…

Had the pleasure of meeting James today whilst browsing the store for a new sofa. Lovely gentleman, made both my husband and I feel at ease. Thank you

18 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

Vicky is a really good sales assistant…

Vicky is a really good sales assistant . She is very thorough and friendly at the same time 😊😊

17 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Avaliado com 5 de um total de 5 estrelas

Shout out to Paulina!

This store has some proper legends working there.
Shoutout to Paulina (who left shortly after my visit, good on ya pursuing what you want) she was so nice, sat and had a right laugh with me as we talked through all my options and prices.
She helped me pick the sofa i wanted and only reason i didnt buy when she was there was i needed to double and tripple check measurements.

Second shoutout James(please tell me thats right) another legend, walked through everything, made a really good brew and got things all ordered and sorted for me.

Highly recommend this store, staff are just so chill and not pushy. Hapoy to help when needed. Shame its not a shoo you visit everyday. 😂

14 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

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