Sofology - Stoke-on-Trent Avaliações 

2.427
O TrustScore é 5 de um total de 5

4,9

Octagon Retail Park, ST1 5RR Stoke-on-Trent, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wasn't hijacked by sales staff the moment I walked through the door. Was left alone to browse and approached sales staff when I was ready and wanted help. Good range of sofas, different styles, materi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de sofás
  2. Acessórios para Móveis
  3. Loja de Móveis
  4. Loja de artigos domésticos
  5. Loja de móveis para sala de estar
  6. Tapeçaria

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contato

  • Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Reino Unido

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.427)

17.107 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant friendly

Brilliant friendly, insightful and knowledgeable service from James at the store on the octagon retail park

11 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, no pushy sales people. Explained everything and even made me a coffee.

10 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Great experience

Easy to shop. Well made sprung base modern shape easy to choose fabric lots of choice of colours.
Payment steps easy to apply.

10 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

10 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Great experience again

Great experience again! Very easy to find salesperson and very helpful. Bought within minutes! Very stress free thank you sofology again!!

10 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Vicky the sales assistant was…

Vicky the sales assistant was exceptional very friendly and knowledgable with regards to the product , after care and after sales service , we were made to feel very welcome all in all a 5 star service was provided , very satisfied with the end result .

10 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. Another great review for Vicky, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

Sam was really helpful going through…

Sam was really helpful going through all of the options and making the order process straightforward from beginning to end.

10 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sam. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Service we received was very good…

Service we received was very good everything was explained throughly.Sam are sales assistant was very helpful and friendly and nothing was to much trouble

6 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sam. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Had a great experience today visiting…

Had a great experience today visiting the store in Hanley was greeted by the amazing vicky who made it so easy as first time buyers to find the right sofa for a home,a lovely kind hearted sole who explained everything thoroughly.A great asset to the company thank you so much vicky hope to see you again soon

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 5 de um total de 5 estrelas

The staff greeted us on our arrival and…

The staff greeted us on our arrival and they informed us that if we had any questions then don’t hesitate to speak to a member of staff. We were left to walk freely around the store with no pressure sales team hovering around. When questions were raised by us the staff we very knowledgeable and were professional throughout.
The staff member who looked after us was named Samantha Cunningham-Oakes. We attended the store on three occasions and Samantha at no stage put us under any pressure.
I would highly recommend the quality of sofas and professionalism of the staff at Sofology in Stoke.
We did purchase a sofa and chair and again Samantha explained everything to us in a simple way that we understood with no jargon.
Thank you

9 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

We received excellent service from…

We received excellent service from Suzanne who went through all options of our purchase and answered any questions we had. She made us feel very comfortable and would recommend to friends and family.

8 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you for your lovely feedback! We’re so pleased to hear Suzanne made you feel comfortable and well supported. We’ll be sure to pass on your kind words - and thank you for the recommendation! 😊

Avaliado com 5 de um total de 5 estrelas

Helpful staff

Ordered our new sofas today in store, spoke to James who was very knowledgeable and explained everything about the sofas we chose and told us about cleaning care kits and sofa shield cover also gave us a swatch to take home. Was offered a hot drink, manager also helpful.

7 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly

6 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Really friendly and helpful staff…

Really friendly and helpful staff without being pushy. Very knowledgeable about their sofa lines.

29 de dezembro de 2025
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Sam was brilliant not pushy told us…

Sam was brilliant not pushy told us about the product said go away and check sizes returned next day to order

3 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Avaliado com 4 de um total de 5 estrelas

Great Experience

The sales representative took her time to take us around the show room, explaining the types, measurement and materials of the chair. These helped us in making an informed decision

1 de janeiro de 2026
logotipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thanks so much for your 4 -star review! ⭐⭐⭐⭐

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