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2,7
13 avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered 1 shirt to test out, great result looked liked the picture and good quality
Ordered the wife one look like it had been through the wash for 10 years, faded colour cheap material
Emailed customer services and still
Waiting for a response
Stornieren Rückerstattung war ok sofort geholfen waren Sehr hilfreich
Absolutely terrible experience. Item not as shown on website and miss information on refund . Be aware you have to pay to return to China .
Resposta da Stivly
Dear Customer,
We highly value your feedback and sincerely apologize that the product did not meet your expectations. We understand that this may have caused you disappointment.
If you feel the item does not match the description, please send your details to our customer service team at mailto:service@hestiy.com. Our team will review your case and do our utmost to provide you with a satisfactory solution.
The football shirt I ordered looked nothing like it did on the photo.The quality was absolutely disgusting.I wouldn't use it for a tea towel.Horrible finish to the sewing, save your money.Do not buy from this company
Resposta da Stivly
Dear Customer, thank you very much for your feedback.
We are deeply sorry to hear that the quality of the garment did not meet your expectations. We fully understand your disappointment and frustration. Please send the details of the issue to: service@stivly.com. Our customer service team will contact you within 24 hours to resolve the matter and hope to make amends for this oversight.
We would like to reiterate our sincere apologies for the inconvenience caused and thank you for your trust and patience.
A piss poor shirt that looks nothing like its picture stay away from this company they send you shit shirts i can't believe how poor this shirt is a total scam keep getting replys from stivly without any progress will never ever buy the cheap copy's shit shirts again shirt looks like a table cloth
Resposta da Stivly
Dear Customer, thank you very much for sharing your feedback with us. We sincerely apologize that the quality of the product did not meet your expectations. It is our responsibility to provide you with a perfect experience, and clearly, we fell short this time. We fully understand your disappointment and frustration. Please send the details of your situation to service@stivly.com. Our customer service team will contact you within 24 hours to resolve the issue and do our best to make up for this oversight. We apologize again for any inconvenience caused and thank you for your trust and patience.
Skipped ironing and just wore it since the cotton had zero creases when I pulled it out. Print lines up with what’s pictured, but if you pull on the material the lion stretches in a weird way. Still, feels lighter than the usual fan shirts I grabbed last summer.
Absolutely shocking site emailed so many times on how to send back for refund and never received a proper reply just an automated one.Dont buy from this site 😡
Resposta da Stivly
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@stivly.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
No tracking order poor communication on delivery.
This is a SCAM
Resposta da Stivly
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@stivly.com . Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Absolutely dreadful item. Looks nothing like the picture, thin tablecloth like material, cheap looking, just awful. Have asked to return and requested a full refund, but only received acknowledgement email, nothing to confirm I am able to return and get a full refund. Paid using PayPal so any problem will raise a dispute with them
Resposta da Stivly
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@stivly.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Awful product, arrived and T shirt was nothing like the quality in their adverts, writing was so blurry it couldn't even be read, whole feel and look of it it was terrible, asked to return and get full refund, went backwards and forwards with 20% and 50% refunds offered, they finally gave in and offered full refund, lets see if that arrives
Resposta da Stivly
Dear customer,
We are extremely sorry for the poor quality of the T-shirt, the blurry printed pattern, and the bad overall experience you had. We sincerely apologize for the hassle and back-and-forth when you requested a full refund.
We totally understand your concern about whether the refund will arrive smoothly. Please leave your order number, and we will track your refund progress closely and update you in a timely manner.
Please send your details to our customer service email address: service@stivly.com
Already wore it out once, noticed the way the sleeves bounce back after pushing them up—no creases left behind. Kinda surprised considering how some new shirts have those chemical scents or annoying folds that don’t smooth out, but none of that here.
put this tee on right after drying, zero weird smell and the creases just fall out in a few hours. never had threads fray like my old cheap shirts, this one feels solid without being stiff.
Wore it out last night, got compliments then noticed the rhinestones are pretty firm—none fell off yet. Collar shape stays crisp even after sitting down a lot. Might grab another.
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