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Store Coolermaster Avaliações 10

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O TrustScore é 4 de um total de 5

4,1

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Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

10 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Care ( and they DO Care !)

Bought the Ncore 100 Air S case on sale via the web store. Sadly upon arrival the included PSU was not included. Contacted Cooler Master right away, excellent service! Query was forwarded to correct sales rep. That sales rep immediately contacted me after the weekend and presented the solution. If it was not for the weekend that actually means they solved it without 24hours, which is crazy! Just received the PSU and I am really happy with the customer service and assistance from Cooler Master. Top Notch you guys!

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Die Seitenscheibe kam gut verpackt und…

Die Seitenscheibe kam gut verpackt und zügig bei mir an.an.Alles super gelaufen vom Anfang bis zum Ende ohne Probleme.Wenn ich wieder etwas brauch und das Teil hier vorrätig ist bestelle ich wieder hier.

1 de maio de 2026
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Resposta da Store Coolermaster

Hallo,
Thank you for the 5 star review and for taking the time to share your experience with the Cooler Master EU spare parts store.
It is good to hear that the side panel arrived well packaged and quickly, and that everything went smoothly from start to finish. We will keep working to make sure the parts you need are available whenever you come back to us.
Vielen Dank again and see you on your next order.

Avaliado com 1 de um total de 5 estrelas

I havent received my order

I havent received my order. I'm waiting for that long time ago. I can't contact with the shipping trade for asking. I think its not a very good service

24 de abril de 2026
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Resposta da Store Coolermaster

Hello,
Thank you for taking the time to share your feedback. We are sorry to read about your experience and would like to look into this properly.
Could you confirm whether you have contacted our support team directly about this order? We do not have any record of a case from your side, and shipping issues can only be investigated once they are reported to us. Once a parcel is marked as delivered by the carrier, it is closed on our side and we are not able to chase it on our own initiative without a customer reaching out first.
International shipments can occasionally run into customs delays or carrier handling issues outside of our direct control, and these can take time to resolve. That said, we are happy to help wherever we can.
Please send us your order number and full shipping details at shop@coolermaster.eu and we will investigate immediately and come back to you with an update.

Avaliado com 5 de um total de 5 estrelas

Parfait...

1 de maio de 2026
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Resposta da Store Coolermaster

Bonjour,
Thank you for the 5 star review and for choosing the Cooler Master EU spare parts store. It is great to hear that everything went well on your order.
Merci beaucoup

Avaliado com 5 de um total de 5 estrelas

schnelle lieferung ,ordenlich verpackt…

schnelle lieferung ,ordenlich verpackt und es funktioniert,so sollte es überall sein

1 de maio de 2026
logotipo da Store Coolermaster

Resposta da Store Coolermaster

Hallo,
Thank you for the 5 star review and for taking the time to share your experience.
It is great to hear that the delivery was fast, the packaging was tidy, and everything is working as it should. That is exactly the standard we aim for.
Thank you.

Avaliado com 5 de um total de 5 estrelas

I found the cables I needed.

I found the cables I needed (Modular PSU) through their website and they delivered them with no problem. You can also keep track of the package delivery through them.

20 de março de 2026
logotipo da Store Coolermaster

Resposta da Store Coolermaster

Hello,
Thank you for the 5 star review and for taking the time to share your experience.
It is great to hear you found the modular PSU cables you needed and that the delivery and tracking went smoothly from start to finish. Spare parts availability and clear shipment tracking are two areas we keep working on, so this feedback is much appreciated.

Avaliado com 5 de um total de 5 estrelas

excellent support

I received excellent support. I ordered a circuit board for a case but was sent the newer version of the case. I contacted them and they immediately shipped me the top of the new case for free. I would order from this company again.

16 de março de 2026
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Resposta da Store Coolermaster

Hello,
Thank you for the 5 star review and for sharing your experience.
These mix-ups can occasionally happen with spare parts, as there are many similar models and revisions in our catalogue, and matching the exact version is not always straightforward. We are working every day to improve this process on our side, and we really appreciate your understanding while we sorted it out. It is good to hear the replacement top panel arrived and resolved the case.
Thank you again and see you on your next order.

Avaliado com 5 de um total de 5 estrelas

Cooler Master assistance excellent for the tempered glass of my case

I contacted Cooler Master because I needed the spare tempered glass panel for my PC case. The European assistance responded to me in a fairly fast and professional way, immediately explaining availability, costs and shipping methods of the spare part. In a few days the order was processed and the glass arrived well packed and in perfect condition, 100% compatible with my model. Considering that with other brands it is often a nightmare to get spare parts, in my case Cooler Master has proven to be serious and reliable for after-sales support. I recommend their products also for this reason.

17 de março de 2026
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Resposta da Store Coolermaster

Hello,
Thank you for the detailed 5 star review and for taking the time to share your experience.
It is great to hear that the tempered glass panel arrived quickly, well packaged, and 100% compatible with your case. After sales support and spare parts availability are two areas we put a lot of effort into

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