Theo Grace Avaliações 357

O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I purchased a bracelet about a year ago, unfortunately it fell off and I lost it. I contacted Theo Grace and they responded immediately with such concern, I could tell via email that they actually ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

I hemmed & hawed for weeks before purchasing my silver Rory chain charm bracelet and now I wish I hadn’t waited so long. It’s gorgeous and I’ve been complimented on it several times (especially on whe... Ver mais

Avaliado com 5 de um total de 5 estrelas

This bracelet is beautiful and I made a serious mistake and this company really helped me to fix my problem within 24 hours and I admire a company that represents their business and I'm overwhelmed wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful quality Gold hoop earrings. Website very easy to look around. This is my first purchase and it won't be my last. Whole experience with Theo Grace was perfect!! Looking forward to shopping ag... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

357 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Love the jewelry!!!

Overall I love the jewelry and the customer service experience has been great too. I had an issue with one of my orders arriving late after paying for expedited shipping and I reached out to customer service for assistance and they offered me a gift card or free gift for my troubles. The jewelry itself is of good quality and I love that each item comes in a sturdy esthetic blue box with a mini cloth to keep it shiny.

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Theo Grace

Theo Grace, your jewelry is phenomenal, jewelry detail is everything. Just love it. I’ve been ordering you quite some time over six months. And I will be ordering soon. Thank you so much for making my day🌹💖🙏🏽

21 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I hemmed & hawed for weeks before…

I hemmed & hawed for weeks before purchasing my silver Rory chain charm bracelet and now I wish I hadn’t waited so long. It’s gorgeous and I’ve been complimented on it several times (especially on where I purchased it). The quality is excellent and so fairly priced. I did not need to contact Customer Service for any reason (ordering & product delivery was flawless) but I’m pretty sure that if I needed to, that service would very likely mirror the Theo Grace products they sell: first in class!

22 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The bracelet i bought was absolutely…

The bracelet i bought was absolutely beautiful just as described. It was a day late on delivery, but i worried really over nothing. The customer care team were brilliant and basically reassured me about my order, very quick response from the team 👍

22 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased a bracelet about a year…

I purchased a bracelet about a year ago, unfortunately it fell off and I lost it. I contacted Theo Grace and they responded immediately with such concern, I could tell via email that they actually cared about my event like we were family. It made me feel supported and with such surprise Theo Grace will be sending me a new bracelet free of charge!
Thank you so much! It's not the financial savings I incurred, it's the principal they installed at there place of work and they believed my events that occured!

19 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Paid extra for expedited shipping to…

Paid extra for expedited shipping to have this as a gift. Received notification day before that this was submitted to FedEx after the cutoff time and was now going to be 1-3 days late. Not happy about paying for something that was not received when expected. Company representative reached out offering 20% discount on next order, however, that is standard discount right now for everyone and something I won't be using as I do not plan to order from them again.

21 de maio de 2026
Avaliação não solicitada
logotipo da Theo Grace

Resposta da Theo Grace

Hi LA,

I’m sorry to read your review, and I completely understand how disappointing it is when an order meant to be a special gift does not arrive on time, especially after paying extra for expedited shipping.

I can see that the order is delayed, and I’m truly sorry for this inconvenience. According to the latest tracking update, it should arrive today.

I’ve also contacted you via email and offered compensation for the delay. Thank you very much for your patience.

Kind regards,
Anna - Theo Grace Customer Support

Avaliado com 5 de um total de 5 estrelas

This bracelet is beautiful and I made a…

This bracelet is beautiful and I made a serious mistake and this company really helped me to fix my problem within 24 hours and I admire a company that represents their business and I'm overwhelmed with their kindness and attention to the matter.The bracelet is worth the price.So if someone has a loved one and wants to gift her or him ...PLEASE GO TO THEO GRACE APP.You won't be disappointed. Debbie

18 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I tried ordering

I tried ordering. The website says free delivery over 40€ but I am being charged. They advertise 15% off if you subscribe but the code they give says it is already expired although I just subscribed. I wrote an email but haven’t had any reply.

20 de maio de 2026
Avaliação não solicitada
logotipo da Theo Grace

Resposta da Theo Grace

Hi Suzelle,

I’m sorry to read your review, and I completely understand how frustrating this must have been, especially when the discount code and shipping offer did not work as expected and you didn’t receive a reply to your email.

I checked the coupon, and I can see that it is working correctly, so I’d be very happy to help you place the order with the 15% discount applied properly. Regarding the shipping, the free delivery is absolutely available, you just need to select the free shipping option.

I’ve now sent you a private email so I can personally help you complete the order with both the discount and the free shipping applied correctly.

Kind regards,
Anna - Theo Grace Customer Support

Avaliado com 1 de um total de 5 estrelas

Deceitful descriptions of materials…

Deceitful descriptions of materials used. If it says silver, it's plated, not sterling. They refuse to cancel, even if the description is inaccurate. The quality does not justify the cost. Cheap stuff!

20 de abril de 2026
Avaliação não solicitada
logotipo da Theo Grace

Resposta da Theo Grace

Hi CS,

I’m sorry to read your review and to hear that you were disappointed with both the materials and the overall quality of the jewelry you received.

I completely understand how frustrating this must feel, especially if the item did not meet the expectations you had based on the product description. I’d really like the chance to look into your order personally and help resolve this for you as quickly as possible, but I can’t locate your order with the information currently available.

I’ve sent you a request via Trustpilot, and once I receive a few more details, I’ll be happy to assist further and review the situation properly with you.

Kind regards,
Anna – Theo Grace Customer Support

Avaliado com 5 de um total de 5 estrelas

Love love it…

Love love it…. I had my four children’s names and my first soon to be grandson‘s name added to it. I haven’t taken it off since I received it.

13 de maio de 2026
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais