I purchased a bracelet about a year ago, unfortunately it fell off and I lost it. I contacted Theo Grace and they responded immediately with such concern, I could tell via email that they actually ca... Ver mais
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Veja o que dizem as avaliações
I hemmed & hawed for weeks before purchasing my silver Rory chain charm bracelet and now I wish I hadn’t waited so long. It’s gorgeous and I’ve been complimented on it several times (especially on whe... Ver mais
This bracelet is beautiful and I made a serious mistake and this company really helped me to fix my problem within 24 hours and I admire a company that represents their business and I'm overwhelmed wi... Ver mais
Beautiful quality Gold hoop earrings. Website very easy to look around. This is my first purchase and it won't be my last. Whole experience with Theo Grace was perfect!! Looking forward to shopping ag... Ver mais
Detalhes da empresa
Escrito pela empresa
At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.
Informações de contato
Estados Unidos
- support@theograce.com
- theograce.com
4,6
Excelente
357 avaliações
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My experience with Theo Grace has been…
My experience with Theo Grace has been beyond successful. They use the best quality for their products and make sure that everything is packaged to perfection for customer satisfaction. I am 100+ satisfied.
5 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that you had such a successful experience! It's wonderful to know you're satisfied with the product quality and perfect packaging. Thank you for your positive feedback!
I have tried multiple times over the…
You were correct; the emails had ended up in my spam or trash folder. I was able to purchase the extra bead shortly after. I wish more companies were as responsive and caring toward their customers as Theo Grace.
3 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
Hi Ken,
Thank you for sharing your experience, and I’m truly sorry again if your concern did not feel addressed promptly. I completely understand how frustrating this situation must have been, especially while trying to get assistance over the past couple of weeks.
I personally reviewed your case and can confirm that we have replied to each email we received from you. It’s possible that our responses may have been filtered into your junk or spam folder, so we kindly ask if you could please check there as well.
To make things easier, I’ve also sent you a follow-up email today so we can continue helping you directly and make sure you receive the assistance you need regarding the additional beads for your necklace.
We truly appreciate your patience and the opportunity to make this right for you.
Sincerely,
Kyrene
The selection process was really easy
The selection process was really easy, and the shipment was ahead of schedule. With that being said, one of the charms appeared to be damaged and I contacted Sam immediately. he responded with in minutes and had a replacement charm shipped immediately to beat the Mother's Day deadline. Delighting the customer defines a great company and Sam has done just that! Thanks Sam
5 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're glad the selection process was easy and the shipment arrived early. We appreciate you bringing the damaged charm to our attention. We are happy the replacement charm arrived in time for Mother's Day. Thanks for your feedback!
The quality of the necklace is great.
5 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that you are satisfied with the necklace's quality. Thank you for your positive feedback; it means a lot to us.
Love my new odeion initial earrings
Love my new odeion initial earrings. They have a shiny sparkle to them and they look beautiful on my ears. Have had so many compliments on them, would highly recommend to family and friends.
6 de abril de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're so happy you love your new initial earrings! It's wonderful to hear they sparkle beautifully and that you've received so many compliments. We appreciate your recommendation!
It was great!
It was great, as my order was behind and they made it right. And offered another piece just for my inconvenience. It was very prompt after that. Love my gifts.
28 de abril de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that we could resolve the issue with your order and that you love your gifts. Thank you for your positive feedback; we appreciate it greatly!
Personalized
The ordering process was nice and simple. The item appeared as it did on line.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that the ordering process was simple and that the item matched its online appearance. Thank you for your positive feedback!
It was easy to order & came in a very…
It was easy to order & came in a very timely matter.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that ordering was easy and that you received it promptly. Thank you for your feedback!
Communication from start to finish was…
Communication from start to finish was outstanding, I knew what was happening every step and the product was fantastic
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that our communication met your expectations and that you are enjoying the product. Thank you for your fantastic feedback; we appreciate it!
Quality is good.I love having my…baraclet.
Quality is good.I love having my grandchildren’s names where I can see them when every I wish.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that you are pleased with the quality and that it brings you joy to see your grandchildren's names. Thank you for your feedback.
I watched this site for months trying…
I watched this site for months trying to decide what to purchase. I decided on the multiple name balance bead necklace with my grandchildren's names. I chose the gold vermeil. When I finally ordered, I quickly received an acknowledgement and was kept informed of where my order was in the process. Today it arrived just as promised with a tracking email that said it was delivered to my mailbox. I am thrilled to say it meets all of my expectations and I can hardly wait to try it on!
3 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that you love the balance bead necklace! We appreciate you sharing your positive experience, from order placement to delivery. It's wonderful to know the necklace meets your expectations. Thanks for your feedback!
The necklace was absolutely beautiful
The necklace was absolutely beautiful! I had to contact customer service because the shipping was taking too long and they were great and responded quickly. I am going back on the site right now to order more!
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that you find the necklace beautiful! We appreciate your kind words regarding our customer service team's prompt assistance with the shipping delay. Thank you for your positive feedback!
Online and easy
4 de maio de 2026
Avaliação não solicitada
beautiful pieces
So many beautiful pieces! The shipping was fast and I received it in the mail in time for Mother’s Day.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that you found beautiful pieces and that our shipping was fast! Thank you for letting us know that it arrived for Mother's Day.
5 stars for quality and customer…
5 stars for quality and customer service, but 2 stars for shipping.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that you enjoyed our quality and customer service. We appreciate your feedback regarding our shipping.
Lovely piece honoring my grandgirls
Lovely piece honoring my grandgirls. Strong delicate chain. Highest quality. I will wear it daily.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We appreciate your wonderful feedback! It's great to know you find the piece lovely and high-quality, honoring your grandgirls. We hope you enjoy wearing it!
This Theo Grace gold heart necklace…
This Theo Grace gold heart necklace with our family’s names and a diamond is absolutely beautiful. My wife loved it and it has made this Mother’s Day very special indeed. Recommend Theo Grace highly.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We are so happy to hear that your wife loved the gold heart necklace with your family's names and the diamond. We're glad it made this Mother's Day special. Thank you for your recommendation!
Beautiful
Beautiful, quality piece! Phot inside looks great, engraving, perfect! Someone would love to receive as a gift!
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're so happy to hear that you found our piece beautiful and of high quality! We appreciate your feedback on the photo and engraving. It's great to know it would make a lovely gift!
So Beautifully Prrdonal!
So beautifully personal and light to wear around my neck. Absolutely love this. Going to add one more bead and I love that the necklace allows this.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're happy to hear that you find the necklace beautifully personal and lightweight! It's great that you love it and that the design allows you to add another bead. Thanks for your feedback.
Beautiful piece
Beautiful piece. Simple process with a variety or options.
4 de maio de 2026
Avaliação não solicitada
Resposta da Theo Grace
We're glad you found a beautiful piece and enjoyed the simple process with many options. Thank you for your positive feedback!
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