Theo Grace Avaliações 357

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I purchased a bracelet about a year ago, unfortunately it fell off and I lost it. I contacted Theo Grace and they responded immediately with such concern, I could tell via email that they actually ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

I hemmed & hawed for weeks before purchasing my silver Rory chain charm bracelet and now I wish I hadn’t waited so long. It’s gorgeous and I’ve been complimented on it several times (especially on whe... Ver mais

Avaliado com 5 de um total de 5 estrelas

This bracelet is beautiful and I made a serious mistake and this company really helped me to fix my problem within 24 hours and I admire a company that represents their business and I'm overwhelmed wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful quality Gold hoop earrings. Website very easy to look around. This is my first purchase and it won't be my last. Whole experience with Theo Grace was perfect!! Looking forward to shopping ag... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

357 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 1 de um total de 5 estrelas

Not a great experience at all

Not a great experience at all. Not even sure if I will receive what I paid for. The advertisement led me to believe the order would be delivered by Mother's Day and charged a $10 shipping surcharge for delivering by that day. However; I received an email a few days later with a delivery date of 05/15. I reached out to their customer service and received apologies and acknowledgement of my frustrations, and they would try to rush. Today is 05/16 and now I'm being told that the delivery will be another 1-3 days late. I've asked for my money back and at the very least my $10 dollars for the expedited shipping and they offered me a 20% discount on my next order. Pretty sure I won't be ordering anything again from these folks.

29 de abril de 2026
Avaliação não solicitada
logotipo da Theo Grace

Resposta da Theo Grace

Hi Bob,

I’m sorry to read your review, and I completely understand how disappointing and frustrating this experience has been, especially as the order was intended for Mother’s Day.

I’m truly sorry if our website created the expectation that the order was guaranteed to arrive before Mother’s Day. While the order was not guaranteed for that date, it absolutely should not have been delayed further, and I completely understand your frustration after paying extra for expedited shipping.

I can confirm that we have already requested the refund of the shipping fee for you. Your order is currently expected to arrive at the beginning of next week, and I’ve also sent you a private email so I can personally help find the best possible resolution for this situation.

Kind regards,
Anna – Theo Grace Customer Support

Avaliado com 4 de um total de 5 estrelas

I loved the outcome of my order and the…

I loved the outcome of my order and the engraved names of my babies. The shipping is not that bad, and I honestly just love everything about my order. Thank you for keeping your products as true as you portrayed on your social media.

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The timeline on delivery was quick…

The timeline on delivery was quick being that it was personalized and it was exactly as pictured.The boxing and packaging was great. This is my second order with them and I will continue to shop with Theo Grace⭐️⭐️⭐️⭐️⭐️

14 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great stuff

So far so good quality wise, price was on point as well. Very well made and personalized no issues. Thanks!

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Heritage Multiple Name Necklace

I love the Heritage multiple name necklace I ordered! It is great quality and I received it early. It was projected to be delivered on the 20th and I received on the 15th!

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It’s a beautiful cross and chain very…

It’s a beautiful cross and chain very elegant and in a lovely presentation box I bought as a gift but I’m keeping it for myself….delivery was longer than I expected and no communication with delivery status I got a link but it didn’t tell me anything only that it was in transit…customer service was excellent

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Last minute mother's day gift

I ordered this gift last minute for mother's day. The gift came way sooner than expected and was of great quality. It is an elegant chain, definitely worth the price with perfect engraving.

14 de maio de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Placed order 5/4/26

Placed order 5/4/26, paid $15.00 for express shipping guaranteed to arrive by 5/12. Item still didn’t ship, however I contacted them and was refunded the express cost.

14 de maio de 2026
Avaliação não solicitada
logotipo da Theo Grace

Resposta da Theo Grace

Hi Tomiko,

I’m sorry to read your review and to hear how disappointing this experience has been, especially after paying extra for express shipping and not receiving the communication you expected.

I completely understand your frustration, and I sincerely apologize for the delay and the lack of response to your emails. I can confirm that the express shipping fee has already been refunded to your original payment method due to the delay.

Your order is now on the way, and I truly hope that once it arrives, the item will meet your expectations and be something you can enjoy.

Kind regards,
Anna – Theo Grace Customer Support

Avaliado com 5 de um total de 5 estrelas

I love the quality of their product

I love the quality of their product. I also love the customer service aspect of it. And they keep you updated along the process. I also like that they send you a picture of your product before it gets shipped out so you get a sneak peek of your jewelry piece! Overall it is a great company. I have been buying their product for years!

28 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered a gift for Mother's Day a few…

I ordered a gift for Mother's Day a few weeks before, and was told delivery would be by May 8. It never arrived and Mom did not have a gift for Mother's Day from the kids. Now, nearly a week later, it still has not arrived. The tracking information says that package cannot be delivered or returned to sender, and Theo Grace customer service is nowhere to be found. So disappointed in the complete absence of customer service or follow-through. I will never order from this company again.

9 de maio de 2026
Avaliação não solicitada
logotipo da Theo Grace

Resposta da Theo Grace

Hi Jon,

I’m sorry to read your review. I completely understand how upsetting and disappointing this must have been, especially as this was meant to be a special Mother’s Day gift for your mom. I can only imagine how frustrating it felt to be left without the gift arriving in time and then seeing confusing tracking updates with no clear resolution.

While I can't see your order without more details, I’ve sent you a private message via Trustpilot because I’d really like the chance to look into your order personally and help get this resolved for you as quickly as possible.

Kind regards,
Anna – Theo Grace Customer Support

Avaliado com 5 de um total de 5 estrelas

Great Necklaces

I ordered 3 necklaces for family members for Mother's Day. They all loved them. The ordering process was quite easy and the price was great! They make a great keepsake necklace.

11 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Special necklace

The necklace was so meaningful and special because it had my children’s initials. I wear it every day now.

22 de abril de 2026
Avaliação não solicitada

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