Theo Grace Avaliações 357

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I purchased a bracelet about a year ago, unfortunately it fell off and I lost it. I contacted Theo Grace and they responded immediately with such concern, I could tell via email that they actually ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

I hemmed & hawed for weeks before purchasing my silver Rory chain charm bracelet and now I wish I hadn’t waited so long. It’s gorgeous and I’ve been complimented on it several times (especially on whe... Ver mais

Avaliado com 5 de um total de 5 estrelas

This bracelet is beautiful and I made a serious mistake and this company really helped me to fix my problem within 24 hours and I admire a company that represents their business and I'm overwhelmed wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful quality Gold hoop earrings. Website very easy to look around. This is my first purchase and it won't be my last. Whole experience with Theo Grace was perfect!! Looking forward to shopping ag... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

357 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Beautiful Mother's Day necklace with…

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can see before you buy. Necklaces some offer a variety of lengths available. Excellent gift.

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I loved that it came in early

I loved that it came in early and on time also the make is very nice the bracket are very beautiful the ring I order is beautiful to I just wish I order a bit larger cause since they are three rings in one it seems a bit tied but other than that they are beautiful and the names and birth stone looks very nice on them

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have ordered two pieces of jewelry…

I have ordered two pieces of jewelry through this company, and I am thrilled with both of them. I love that you can customize the necklaces that I purchased and I get to wear them every day close to my heart. I know that they will be a staple that I will wear very frequently.

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible pieces

This is my second purchase with Theo Grace. I love this brand. The pieces are beautiful. Excellent quality. I will definitely be purchasing more pieces for myself as well as gifts in the future. Pricing and shipping are very reasonable. I am so pleased.

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality pieces that rival luxury brands

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer service is personal, not automated and timely, professional, and kind. I have been a loyal customer of a luxury brand for most of my life however, I think I found a quality replacement. I’ve already made a second order.

7 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Would not recommend this company

Would not recommend this company. I was unaware the person I bought the jewelry for is allergic to silver and just wanted my refund. I canceled same day so I know my order was not even started. I just wanted my full refund. I do not want store credit as I need this as a Mother’s Day gift.

7 de maio de 2026
Avaliação não solicitada
logotipo da Theo Grace

Resposta da Theo Grace

Hi JMM,

I’m sorry to read your review, and I completely understand how frustrating this situation must feel, especially when you needed a quick refund for a time-sensitive gift.

Our cancellation policy does allow refunds within a 2-hours window, and I’m really sorry if this wasn’t clear enough at the time of your order. That said, I do understand your situation, particularly given the allergy concern and the timing around Mother’s Day.

I’ve sent you a private email so I can look into this personally and work toward a solution for you as quickly as possible. I’d really appreciate the chance to make this right.

Kind regards,
Anna – Theo Grace Customer Support

Avaliado com 5 de um total de 5 estrelas

This is an update from my review 4 days…

This is an update from my review 4 days ago. Customer service followed up with me many times and was very accommodating, and handled all conversations professionally, until I was satisfied, and it worked out in my favor. In fact, I will be following up after Mother's Day to purchase an item that they will have the flexibility to add the requested character inscription to the item I'm interested in purchasing. My confidence in this company is restored! My only recommendation would be that they would bolded the maximum number of characters to make it easy for the customer to call attention to before ordering the item. All in all, I would say this is a top-notch
company!

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful jewelry, Spectacular Service

The Theo Grace family tree necklace I ordered was absolutely gorgeous. When my wife unboxed the gift set and took one look at the necklace she was stunned at the beauty of the designing, style, and inscription. She exclaimed it was perfectly crafted and sized. The shipping was quick and delivered as promised. Thank you to the Theo Grace team.

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Every time I order a piece of jewelry…

Every time I order a piece of jewelry from Theo Grace I am very impressed with the customer service and the quality of the jewelry. I intend on ordering more pieces as this is a great company to deal with.

7 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BEAUTIFUL!

Omg the necklace I got for my daughter for Morher’s Day is absolutely gorgeous!! Well made for sure! And the packaging was also great! Shipping was fast! Definitely recommended! 10/10!

7 de maio de 2026
Avaliação não solicitada

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