Wavenet Limited Avaliações 3.135

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency wh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We needed help with some programing (Outlook etc) and our security. Dave Rogers jumped in and resolved quickly. Wavenet have helped with many tasks over our time with them and always a positive reso... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Emus made onboarding with Wavenet through my company's WiFi super straightforward. He replied to my initial email within 5 minutes and I was logged in within another 5. Very easy.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Emus Omamogho was helpful, quick, and managed to set us up with the tech solution that we needed when we were under significant time constraints, working with editors in different time zones. He cam... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de telecomunicação
  2. Serviço B2B
  3. Provedor de serviços de internet
  4. Serviço de telefone e internet

Escrito pela empresa

Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 70% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Transport for London control desk upgrades

Always found Wavenet to be a really good bunch of people and very easy to deal with - no matter what your issues are nothing seems to be too much trouble. During a recent upgrade of a set of desks in our network control room, four of our telephony systems had to be switched off and removed. Two of Wavenet's young technicians, Emil and Eren, spent an entire Sunday helping to get the comm's systems backup and running, giving us the peace of mind that they'd been professionally reconnected and tested. Nice job lads. many thanks.

8 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Wavenet Limited

Thank you for taking the time to share your feedback Andy. We're really pleased to hear that you've consistently had positive experiences with Wavenet, and that the recent control desk upgrades went smoothly.
Emil and Eren will be delighted to hear your comments!
We appreciate your trust and look forward to continuing to support Transport for London.
Thanks again for the kind words.

Avaliado com 5 de um total de 5 estrelas

Quick response time

Quick response time, helpful support, my issue was solved quickly.

11 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Wavenet Limited

We appreciate your support Jane. Thank you for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Second time in 2 weeks I've had the…

Second time in 2 weeks I've had the pleasure of speaking with David McCree, he is very knowledgeable and polite I honestly have never experienced such great customer service.. would highly recommend.. Thank you David for sorting out my WiFi issues quickly

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Thank you for your review David. We’re so pleased you’re happy with our service. We’ll keep doing our best for you!

Avaliado com 5 de um total de 5 estrelas

David was super helpful when we had a…

David was super helpful when we had a recurring issue with wifi due to an operating system issue. He managed to rectify it and checked up on us regularly.

28 de janeiro de 2026
Avaliação não solicitada
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Resposta da Wavenet Limited

Thanks for being a valued customer Bethan, We’re so glad we could deliver a great experience.

Avaliado com 1 de um total de 5 estrelas

Do not use this company!

Do not use this company!! They tie you in to a contract and will not release when it due to expire or finish. They keep billing you and their customer services is terrible, I have been trying to get my billing to stop since January 2025

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Hi Aaron,

Thank you for sharing your thoughts. We’re disappointed to learn of your experience . Your feedback is important to us, and we’d love the chance to make things right. Please contact us at customer.insight@wavenet.co.uk so we can discuss this further and find a resolution.

We appreciate your honesty and hope to regain your trust.


The Customer Insights Team

Avaliado com 5 de um total de 5 estrelas

Duncan Hood has always given us…Excellent

Duncan Hood has always given us excellent prompt service to any technical issues we have from time to time

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Thank you for your kind words Michael. We’re so happy you’re pleased with our service.

Avaliado com 5 de um total de 5 estrelas

Wavenet great service

David McCree provided super speedy customer service with no fuss or hassle. Thank you,
I would recommend him 100% .

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Thank you Patty. We’re delighted you had a positive experience. We’ll be sure to share your feedback with David.

Avaliado com 5 de um total de 5 estrelas

Very Helpful problem solving

Kiran was very helpful in resolving my issue, A lot of good communication throughout the while problem.

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

We’re so grateful for your review Charles. Thanks for sharing your experience—it’s feedback like yours that keeps us motivated!

Avaliado com 5 de um total de 5 estrelas

Amazing service & very David is very good

Amazing service. David McCree has been very helpful in solving a problem we had and also in setting up additional users. Very quick response and very professional.

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Thank you so much for your kind words Oliver, we're thrilled to hear you had a great experience!

Avaliado com 5 de um total de 5 estrelas

Teamwork

Chris, Jim and the team have been fantastic with the cut over of the new telephony system at Baker Street and their support throughout the process has been exemplary.
Well done! it’s never easy pulling everything together when delivering a major project but with the teamwork and commitment I have seen and the professionalism throughout, it has been a seamless process.

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Thank you for your fantastic review Steve. We’re delighted to hear that Chris, Jim and the team provided such exemplary support during the cutover of your new telephony system at Baker Street. Delivering a major project is never easy, and it’s great to know their teamwork, commitment and professionalism helped make the process seamless. We truly appreciate your feedback and will be sure to share your kind words with the team.

Avaliado com 5 de um total de 5 estrelas

David McCree is fabulous

David McCree is fabulous, polite, and efficient. A great asset to Wavenet!

12 de janeiro de 2026
Avaliação não solicitada
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Resposta da Wavenet Limited

Thank you for your wonderful feedback Steph. We’re thrilled to hear that David’s polite, efficient support has made such a great impression. He truly is an asset to Wavenet, and we’ll be sure to share your kind words with him.

Avaliado com 5 de um total de 5 estrelas

David McCree is a superstar

David McCree is a superstar! I have been to him many times about password reset links and various issues that help our business run smoothly, David always responds promptly and with a lovely disposition that I always appreciate!

4 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Wavenet Limited

Thank you for your lovely review! We’re delighted to hear how helpful David has been. His prompt support and positive attitude make a real difference, and we’ll be sure to pass along your kind words. Thanks again for sharing your feedback!

Avaliado com 5 de um total de 5 estrelas

David McCree is always very helpful and…

David McCree is always very helpful and very prompt with his service!

4 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Wavenet Limited

hank you so much for your kind words Harry, We're thrilled to hear you had a great experience!

Avaliado com 5 de um total de 5 estrelas

Amazing quick response!

Amazing quick response!

showed me new ways of doing things which will definitely help me not only solve this but things in the future too.

thanks so much

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Thank you so much for your review , we very much appreciate you taking the time.

Avaliado com 5 de um total de 5 estrelas

Restoring File

Mike kindly restored a missing file from a backup within hours of us reporting that the file had been lost.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Truly grateful for your review Jon , thank you!

Avaliado com 5 de um total de 5 estrelas

Quick, Concise and Customer Friendly Approach

The onboarding process for WiFi in our new offices was made really easy by David McCree who responded quickly to questions and was precise with responses to get us set up. He also coached us through with a very friendly and engaging approach. Many thanks.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Thank you for your great review Graham! We're delighted to hear that David made your WiFi onboarding easy with quick, clear support and a friendly approach. We’ll make sure he sees your kind words. If you need anything else, we’re always here to help!

Avaliado com 5 de um total de 5 estrelas

Emus was really quick at replying and…


Emus was really quick at replying and helpful. Thank you!

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Thank you so much for your review Andrea , we very much appreciate you taking the time

Avaliado com 5 de um total de 5 estrelas

David Rogers - Wavenet Excellence

David Rogers is one of the best engineers @ Wavenet. Really clear information provider for any user with differing types of IT experience. As is the way with IT, we don't always get a resolution to an issue straight away. However, David provides clear communications to show progress which is often really important for our business.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

We truly appreciate your kind words Jack. It’s wonderful to know you’re happy with our service. Thanks for choosing us!

Avaliado com 5 de um total de 5 estrelas

Nathan Stevens was superb

Nathan Stevens was superb. Guided me through the process to resolve my problem swiftly and efficiently. I have 100% confidence in his ability to problem solve when I next have to call. Excellent - thank you very much. BGN Boards Company Limited.

29 de janeiro de 2026
Avaliação não solicitada
logotipo da Wavenet Limited

Resposta da Wavenet Limited

Your review means a lot to us Stirling. Thanks for taking the time to share your thoughts. We’re so glad Nathan could help.

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