Wavenet Limited Avaliações 3.135

The customer service at this company is one of the most disorganised messes I've ever experienced.
We had an office move booked in for 2 weeks and had very specific network configuration they needed to set up. On the day the engineer didn't turn up. We are told he tried to contact someone here, but they weren't the technical contact, nor were they even in the office or anything to do with the process (I'm also not convinced they were contacted, they can't find the missed call).
I lost a day of business that week when we had no networked storage, wired internet or stable wifi.

Throughout the process customer support were slow to respond or didn't receive our emails. Even in dealing with a solution they were slow and left me hanging for a day. Even their resolutions team, while they clearly cared a little more still hasn't contacted me to follow up or send me details for an official complaint. They are still yet to take responsibility, even though they were the ones missing emails (or simply not replying) or hiring lazy engineers.

Honestly I'm a bit gobsmacked. I don't leave negative reviews pretty much ever but these guys literally lost me a day of business and yet I have to pay them? What jokers.

EDIT: I submitted a complaint on Tuesday 13/01/26 as the comment back recommended and I've heard nothing back as of yet (15/01/26).

Kept us in touch along the way, everything in place as needed.

I experienced an issue with NetExtender not working, and the call was passed to Jonathan Hipwood. He addressed the problem immediately and explained that the issue was due to the laptop not connecting to the edge, which prevented NetExtender from connecting. Jonathan resolved the issue promptly.

Duncan at Wavenet Support was very helpful and made the adjustment to my PC - software install - in a very fast time frame. Much appreciated.

Needed assistance with an expired link to connect to the wifi and quickly got an email back from David McCree with a new link. Very happy with the speed and efficiency of response.

Super quick response time and fixed my issue

David McCree was really helpful for us, as our landlord did not let Wavenet know about our vacation of the premises ahead of our leave date. David spoke to his manager directly help us with a fair cancellation time. Thank you David

My request was dealt with by Duncan Hood who was quick in his communication and actions.

Very quick response and fixed problem almost immediately. Pleasant conversation and courteous.

Lorna was very helpful and patient - thank you.

Reece Frendo solved my query very well and very quickly.

Such a great system. It's so easy to add new users

Our account manager is so fast at responding to emails and always so helpful. Shout out David McCree!

From start to finish Pegah Yakhcaliha has been a pleasure to deal with, friendly, polite, helpful and most importantly responsive,

Thank you Pegah, your support throughout this process has been extremely appreciated, which means a lot to someone as demanding as myself.

Emus has always been so helpful and incredibly quick to respond. Such great customer service!

Big shout out to Nathan Stevens for helping solve my IT issue very quickly, without fuss and no break in service.

From ordering, to site surveys, to upgrades and handover, everything seemed to be a simple transaction, regular communication provided by Pegah Yakhchaliha , who has been a great link with Wavenet, for a simple transition

Kiran solved my problem quickly and efficiently.

I would like to thank David McCree at Customer Service for his tremendous help with sorting out a few issues that I had. He really went above and beyond every time I had to contact the company. 5 stars to David!

Liam Taylor
Very helpful, communicated well all the way through
the process nothing seemed too much trouble, when
it could have been easier to leave and say there was
nothing else that could be done. Thank you for
persisting. Way more helpful than four days and numerous people at BT.