Parcel arrived within the stated delivery window (presumably) as I had to run an errand 1.5 hours into the slot. A sorry we missed you card was on the doormat when I returned. Parcel left with Nextd... Ver mais
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Veja o que dizem as avaliações
Really recommend this removal firm, fast & efficient & fully respectful of your home. Everything went smoothly & will definitely use them again if I need to move anything
To be honest I had not really heard of this delivery company but I had ordered something and it was handed to Caribou to deliver. I received updates throughout the journey including one when the cour... Ver mais
Missed the first delivery attempt, but as I had asked it to be delivered to my work address I had presumed it would be delivered in office hours .They tried to deliver at 6.20 pm after closing hours.... Ver mais
Detalhes da empresa
- Serviço de logística
- Serviço de entregas
- Serviço de Entrega
- Correio
- Serviço de frete e correio
- Empresa de transporte marítimo
Escrito pela empresa
At Caribou, we provide cheap and reliable parcel delivery and courier services across the globe. Contact us to find out more today.
Informações de contato
4,1
Muito Bom
7 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery received
Delivery received, bit slow but was all in one piece
26 de outubro de 2021
Avaliação não solicitada
I wasn’t at home
I wasn’t st home. Parcel left in safe place and card advising out through door. Very satisfied with delivery
26 de outubro de 2021
Avaliação não solicitada
Rubbish
Into the second week of waiting for a two day delivery! Tracking doesnt update, online enquiries are ignored and they don't accept phone calls. Rubbish.
26 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Going Bankrupt?!?
Do you actually have a customer service team?! You have had my parcel for 15 days... Have ignored my support ticket and email for 6 days - shut off your phone lines - unresponsive live chat (currently 36 hours and going strong)... My parcel will be delivered in 1 min....Now I've had an update to tell me it's being sent back to the sender!? You've massively distributed my business due to supplies never arriving. An absolute joke. The fact your not regulated by the CEDR explains a lot.
The amount of identical complaints in the past few days seems to point to a larger issue with Caribou - I'll be surprised if they remain operating - they're quite clearly either struggling to pay staff or have a completely failing infrastructure problem.
Someone else has summed it up perfectly... Caribou makes 'MyHermes' look like a gold star service.
The amount of random 5-star reviews with only one review popping up seems weirdly out of the ordinary...
Support ticket:
#163201
26 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
What an absolute joke of a delivery company
What an absolute joke of a delivery company.
Expected delivery on 21st Oct 2021, never arrived and their website said it was in their depot on 18th Oct. If this was right, then why not deliver it to me?
Sent them a message asking for help, never replied.
Sent them another message, again no reply.
Sent 3rd message, again and to no surprise they did not respond.
Decided to do a live chat, and there was no one on the other end to reply.
It is now the 26th Oct, still not received my item, but their website does show they have moved to another depot today. Why, just deliver it.
If Caribou want evidence to show my actions which support my review, they can contact me and I would be happy to provide.
If you are going to use a courier, do not use this one unless you want to be ignored and your item just past from depot to depot.
Avoid, they simply are that bad.
26 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Slow and unresponsive
Slow and unresponsive. I've been tracking my parcel which is 2 days overdue and still hasn't arrived. It seems to get moved from one depot to another where it sits for a couple of days before any further movement. Emails also go unanswered.
26 de outubro de 2021
Avaliação não solicitada
Good grief. Not a whisper.
I'm really not too sure how this company has such a high rating on Trustpilot. They received my package from the vendor on 19th October and today, 26th October, I'm still waiting. I have raised two customer 'tickets' (unanswered), phoned ("due to high level of calls we cannot answer your call") and their web chat goes unanswered. In essence, no method of getting in touch with them. I am also intrigued why my parcel from Halifax was delivered into Grantham (two days after order) and then to Hyde (today) when it needs to come to me in Manchester. Sending it 92 miles in the opposite direction to come back 105 miles (197 miles total) for a 23 mile journey seems ridiculous and is not really very green.
26 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Absolutely fine
26 de outubro de 2021
Avaliação não solicitada
So far still waiting 14 days for a 48hr…
So far still waiting 14 days for a 48hr delivery, no reply from customer services, parcel has been out for delivery 3 times according to tracking but never arrived and 1 attempted delivery a week ago at 11.58am but as we are a business premises with staff in attendance between 8am - 8pm i can confirm no delivery was attempted! very disappointing, if you dont have the infrastructure to deliver the amount of parcels you have dont take on more!?!?
26 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Although I wasn’t in when delivery was…
Although I wasn’t in when delivery was made, parcel was left in a secure place.
26 de outubro de 2021
Avaliação não solicitada
Missed the first delivery attempt
Missed the first delivery attempt, but as I had asked it to be delivered to my work address I had presumed it would be delivered in office hours .They tried to deliver at 6.20 pm after closing hours. No problem with the second delivery.
26 de outubro de 2021
Avaliação não solicitada
Worst delivery service ever
Worst delivery service ever, took nearly 2 weeks to deliver a package with no response from customer services. These guys make Yodel and Hermes look good. Avoid.
26 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Absolutely terrible company
Absolutely terrible company, if I could give them zero stars I would. They have had my parcel since the 19th October (so a week now) and it hasn't moved since. Any attempt to get in touch with them has been ignored. Haven't had a single reply to my emails. And any comments I've left on their social media's asking for an update have been deleted. Clearly nobody at this company knows what customer service is. I need this parcel for my work, and every day I don't recieve it is money lost. I ended up contacting the company I ordered from and they said they're already planning on no longer using Caribou because they have recieved so many complaints about them!
As I said they delete any negative comments on social media, they've even turned off commenting on Facebook now because they were getting daily enquiries about parcels not being delivered. But if you look at what people have tweeted about them on Twitter you will see the many negative things people have to say about them.
Stay away from Caribou.
26 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Worst delivery company ever!!
Ordered off amazon parcel has been sat in the depot for over a week. Tried emailing and calling company multiple times no response to anything. Will be getting a refund from amazon and ordering elsewhere. Terrible delivery company don't believe the 5* reviews they are definitely not real!!!! Think they must of gone bust!
26 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Absolutely dreadful...Ordered through…
Absolutely dreadful...Ordered through ebay and was told delivery would be within 48 hours. Nothing at all still nearly two weeks later. When checking the tracking number the item has not even been checked in to the depo of Caribou... Was told someone would contact me within 24 hrs after contacting customer services but am just being ignored...Wiill have to ask for a refund through ebay, but would really like my item instead...sad and angry..
25 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Sloping shoulders
Ordered an item via ebay good contact from supplier expected delivery 14th Oct 2021. I gave them some extra time then contacted Caribou who raised a ticket I expected a response within 24 hours.
No response so contacted them again, they say they are having some difficulties with this carrier?
Still nothing so asked who their delivery agent was, no response. I assume Caribou are some sort of forwarding agent, middle men, and not very good at what they do. I have given up on receiving this item.
25 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Thank you.The delivery man checked I…
Thank you.The delivery man checked I was in and that he was leaving the parcel safely (unlike DPD with whom I have had repeated problems).
25 de outubro de 2021
Avaliação não solicitada
Useless.
Failed to deliver a shipment to me on time. Claimed they had attempted delivery (twice), but they hadn't. Premsies are occupied 24/7. Why lie, Caribou? Sent a delivery attempted photo- which is of a dashboard vent and the back of a truck, nowhere near the delivery location. Reached out to customer support- zero response, 4 days later. Utterly and totally useless company.
25 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
far and away the worst delivery company…
far and away the worst delivery company I have ever had the misfortune to encounter useless tracking AND CUSTOMER SERVICE ... Some GOOD NEWS Caribou is leaving the UK market... BUT REMEMBER THE NAME
CARIBOU... AND AVOID AT ALL COSTS SHOULD THEY RETURN
25 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
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