Parcel arrived within the stated delivery window (presumably) as I had to run an errand 1.5 hours into the slot. A sorry we missed you card was on the doormat when I returned. Parcel left with Nextd... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Really recommend this removal firm, fast & efficient & fully respectful of your home. Everything went smoothly & will definitely use them again if I need to move anything
To be honest I had not really heard of this delivery company but I had ordered something and it was handed to Caribou to deliver. I received updates throughout the journey including one when the cour... Ver mais
Missed the first delivery attempt, but as I had asked it to be delivered to my work address I had presumed it would be delivered in office hours .They tried to deliver at 6.20 pm after closing hours.... Ver mais
Detalhes da empresa
- Serviço de logística
- Serviço de entregas
- Serviço de Entrega
- Correio
- Serviço de frete e correio
- Empresa de transporte marítimo
Escrito pela empresa
At Caribou, we provide cheap and reliable parcel delivery and courier services across the globe. Contact us to find out more today.
Informações de contato
4,1
Muito Bom
7 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Parcel arrived on the day expected.
Parcel arrived on the day expected.
Would have been helpful to have an estimated delivery time so that I didn’t have to wait in all day. Even an am or pm would have been good
21 de outubro de 2021
Avaliação não solicitada
Dreadful
Well the 4.3 out of 5 definitely does not reflect the volume of one star ratings a have read on trust pilot which begs the question is this rating actually true. After trolling through 15 plus of these reviews I fast realise my experience was not alone. My item was dispatched on the day specified by the seller in to caribou network one week later no further updates. Sent 2 tickets on there website with my inquiry no response. automated recording on there phone number and Web chat set to away Which shows me this company just does not want contacted. First time having any experience with this courier and I will be avoiding from now on.
21 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
It was delivered to the wrong house
It was delivered to the wrong house. I am 3 Brookfield Home Park, Dukesmead, Werrington. It was left at 3 Dukesmead. Fortunately we are a nice community and I was able to go there and collect it, aided by the photograph.
21 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Initially not very good tracking
Initially not very good tracking, but once prompted very quick delivery
21 de outubro de 2021
Avaliação não solicitada
Everything ok no problems.
21 de outubro de 2021
Avaliação não solicitada
Good communications
Good communications so I new what was going on, delivery person was cheerful and efficient in the hand over
20 de outubro de 2021
Avaliação não solicitada
Great service
20 de outubro de 2021
Avaliação não solicitada
Parcel arrived within stated window
Parcel arrived within the stated delivery window (presumably) as I had to run an errand 1.5 hours into the slot.
A sorry we missed you card was on the doormat when I returned. Parcel left with Nextdoor neighbour so no problem.
20 de outubro de 2021
Avaliação não solicitada
Terrible customer service
Your original tracking link said 14 October but nothing was delivered then I received an email from you on 19 Oct stating it was to be delivered at 05.18pm on 19 Oct - but further the tracking stated between 1830 and 2030 on 19 Oct. Nothing was delivered. Today the tracking is showing it will be delivered in the next minute but this changes every time I go into the tracking to reflect the present timescale. Below is a copy of the tracking linked to the sale on ebay and as you can see it appears to be literally all over the place.
How can it go from Swindon depot to Grantham depot then out for delivery then back to the depot at Grantham.
I have no chance of getting these items - terrible customer service - no point in trying to call if you read the other reviews
20 Oct 2021
11:00am
At hub / depot
Grantham
19 Oct 2021
9:01am
Out for delivery
Grantham
13 Oct 2021
9:46am
At hub / depot
Grantham
11 Oct 2021
6:51pm
At hub / depot
Swindon
20 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Excellent experience
Excellent experience I wasn't in the office in the morning and was able to track the driver and arrive just before him so to meet him and receive the goods. The driver was a friendly guy and helped me load the goods onto my pickup.
Great service
recommend to anyone
20 de outubro de 2021
Avaliação não solicitada
Very courteous and polite
Very courteous and polite. Delivered with care.
20 de outubro de 2021
Avaliação não solicitada
Good communication concerning delivery.
20 de outubro de 2021
Avaliação não solicitada
Good communications but I had not heard…
Good communications but I had not heard of Caribou before and the non personalised email from them saying my delivery was on the way and to click a link at first looked suspiciously like spam/phishing email.
So suggestion for improvement would be to personalise your email notifications.
20 de outubro de 2021
Avaliação não solicitada
excellent service
20 de outubro de 2021
Avaliação não solicitada
Very friendly service fast delivery…
Very friendly service fast delivery would recommend good job well done
20 de outubro de 2021
Avaliação não solicitada
Great service
Great service. Delivered on time. Brilliantly tracking info.
20 de outubro de 2021
Avaliação não solicitada
Have had a parcel I purchased from ebay…
Have had a parcel I purchased from ebay sat in their Leeds depot since 14th. No movement whatsoever and haven't responded to my enquiries. Useless
20 de outubro de 2021
Avaliação não solicitada
Resposta da Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Working Girl…
I was not at home when my parcel was delivered but it had been placed in the area where i specified and i am more than pleased with the item
20 de outubro de 2021
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.