When I ordered the item was showing as “In Stock”. However, within seconds of placing my order I received an email apologising for an error - it was out of stock. I was immediately offered a fully ref... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was able to source an item that was unavailable elsewhere or I would have to wait too long for it. The price was comparable with other places once postage was added so not something to put me off... Ver mais
Parcel was picked, posted and delivered really quickly. Had a minor issue with one item and customer services were super quick at responding and getting it resolved.
This was my first order from Firestorm Games, who were highly recommended to me by friends. I bought a copy of the new Warhammer 40k Armageddon box set, which was competitively priced, well... Ver mais
Detalhes da empresa
Escrito pela empresa
We are an independent tabletop games retailer with over 15 years of experience. We have 6 stores based in Cardiff, Newport, Bridgend and Merthyr Tydfil in South Wales, Swindon and Gloucester. Cardiff is based within a 5 minute walk from Cardiff Central Station. Situated inside the South Wales Gaming Centre which has over 70 gaming boards and a licensed bar, the ideal venue for you to play and meet like-minded gamers and build on the ever growing gaming community in South Wales. Our Newport store is situated inside Tesco Extra in Newport Retail Park, perfect for buying milk and Space Marines in one shop! Bridgend and Merthyr are high street store as are Swindon and Gloucester. All stores have designated organised play space. All six stores support all of the major table top board games, card games, miniatures games and more... Come down and see us, we are not just the place to buy, but the place to play!
Informações de contato
15 Trade Street, CF10 5DT, Cardiff, Reino Unido
- 02920 227117
- sales@firestormgames.co.uk
- www.firestormgames.co.uk
4,9
Excelente
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick delivery
Quick delivery, but box was damaged, including box figures came in which affects its condition.
8 de setembro de 2026
Im still waiting for delivery and i…
Im still waiting for delivery and i have messaged twice now and have not heard anything back
1 de setembro de 2026
Resposta da Firestormgames
Hi Daniel, apologies, please can you check your spam folder for communications from us? We will try to contact you again today and try to resolve this for you. It looks like your parcel is due for delivery today. Regards Rob
Great place for Warhammer. Great customer service.
Parcel was picked, posted and delivered really quickly. Had a minor issue with one item and customer services were super quick at responding and getting it resolved.
4 de setembro de 2026
Perfect service
Product delivered in proper packaging, much quicker than expected. Easy to use website, good communications on order status throughout. Literally couldn't have gone any better.
3 de setembro de 2026
Well packaged and arrived when they…
Well packaged and arrived when they said it would.
3 de setembro de 2026
Great Customer Service
When I ordered the item was showing as “In Stock”. However, within seconds of placing my order I received an email apologising for an error - it was out of stock. I was immediately offered a fully refund or the option to wait until it was restocked; I chose to wait and received my order only a few days later than I originally expected.
3 de setembro de 2026
Delivery was swift and all good.
Delivery was swift and all good.
No issues with order.
19 de fevereiro de 2026
Prompt despatch and securely packed
Prompt despatch and securely packed. Thank you
1 de setembro de 2026
Excellent price and great service
Excellent price, quick delivery, well packaged.
19 de agosto de 2026
Great service
I was able to source an item that was unavailable elsewhere or I would have to wait too long for it. The price was comparable with other places once postage was added so not something to put me off as I would still receive it in time for a birthday gift.
Very quick delivery, I was kept informed of tracking and it arrived within stated timeframe.
I had not heard of the company before but will definitely keep them in mind for my next purchase.
31 de agosto de 2026
Really good service
I asked for a delayed delivery of over a week which they fulfilled. Everything arrived with no issues and everything I bought was well priced.
2 de setembro de 2026
No problems at all
No problems at all, item in perfect condition, packaged well and quick shipping.
31 de agosto de 2026
Very good!!!!
30 de agosto de 2026
Excellent communication from all…
Excellent communication from all members of the team to help out with an order and sorted everything out quickly. Great customer service and would happily order from again.
29 de agosto de 2026
Fast,good comms,reliable.
29 de agosto de 2026
Fab service,models were delivered in…
Fab service,models were delivered in jig time.
28 de agosto de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.