Hays Travel - Aberdare Avaliações 

Very helpful, informative and friendly

Karen is very informative. She takes all your comments and views. Then comes up with suggestions and advice on choice.

Knowledgeable staff answering all my questions

Staff were amazing again excellent customer service. Very friendly staff.

Hayes travel is a very friendly service, quick response to questions and nothing is ever too much trouble.

Helpful friendly polite

Very helpful add all the information we needed and more also very friendly

Teresa who dealt with my booking was very efficient and helpful it was great to have a person with a lot of knowledge what you want on a cruise.

Teresa from hays Aberdare is always helpful polite courteous and nothing is too much trouble checks areas reviews never rushes you would definitely recommend hays aberdare never book anywhere else

Booking process was very easy. Member of staff very helpful and frendly.

Very easy to use booking was so simple and being kept up to date via app which is perfect for me

The lady who took our call was very helpful and knowledgeable. She found out all the dwtails of our holiday and called us when she said she would.

Very helpful, called back promptly, explained every step

Absolutely superb as always, Theresa was so knowledgeable about everything from parking to selecting the right cabin for our cruise,altogether a great hour spent at Hays Aberdare with Theresa who is an absolute credit to your fine company. Many thanks yet again

Friendly staff

Excellent service off teresa Felton she went out off her way to find us a holiday we are so greatfu to her excellent service

Called into shop to see what holidays were available and Teressa was marvelous. She went onto her computor and after having the dates we required she imeadeately found what we wanted. Nothing was too much trouble for her and she also found excursions that we wanted and booked them for us together with the holiday. Thanks Bev &Stewart Ford.

Karran of Aberdare shop was very helpfull making sure I had the best possible deal very friendly and polite.

We booked a cruise to Africa, to sail on 15th November 2022. On the 20th October I received a letter, to be admitted to hospital to remove a vertebrae from my spine 4/5/6/ I called Hayes to cancel, was told, you don't have to cancel we can change it, choose another holiday, was told you can't have that one it's a different company, sent an email form, which I filled in and returned immediately , they said they never received it, I gave them proof of all the details proof the procedure, hospital,consultant, everything they needed, on 20th October as I received the letter. I was contacting them to find the progress to no avail, contacted them again on 7th November, only to be told, I have left it too late, I should given 17 days notice, when actually I gave them 28 days notice. We lost £3,600 our holiday and flights, I could have had convalescence after Major operation, I was not fit enough to protest it, they new that. thanks to their deceit.
I recently received a message out of the blue asking for the booking reference, no details of who and where to send it to, we are OA P's we struggle with computers, we feel for that reason we were taken advantage of.

The staff. For me the rapport with the office staff is very important and I have that in bucket loads with the ladies in Aberdare.