Hays Travel - Ayr Avaliações 

Although the staff were friendly and helpful at the time of booking and were able to find us an amazing cruise. I was left extremely disappointed at the aftercare and knowledge shown by our booking agent. We were due a refund due to a discount given directly by the cruise company and I was told this would be dealt with and processed within 2 weeks that was over 3 months ago and I have still not received the refund. I had to eventually phone head office and explain and they to said they felt this was not at all acceptable and not the care that they expect customers to receive. When I also contacted the store again they simply stated they did not know why it had not been done and no apology was given at all. I was also concerned about the knowledge of staff in the store as I asked about the ETIA’s travel system which is coming out soon and the staff had no knowledge of this at all and asked me what is that. I find this extremely concerning given that their job is literally to know about travel. I was also not given my cruise booking documents until a few days before our cruise despite these being available a month before that. I had to eventually download them myself directly from cruise company. The whole point of booking through a travel agent is to make the process easier but this was not that at all I had to constantly ask for things that when I have used travel agents previously have just been given without prompt and to not have my refund 3 months later I do not think is good service at all. I will be booking direct in future.

We have been booking our holidays at Hayes for years now and they are Amazing! ..staff are Amazing Excellent Customer Service x

Nicola is amazing she always goes over and above for her customers.

Nicola did research on the computer and got me and my friend a great deal. Very quick and efficient- can't believe how easy it was

Brilliant experience in the Ayr branch , Emma was extremely helpful when choosing our hotel so many thanks , holiday booked for May Woohoo.

Nicola turned a potential honeymoon disaster into a honeymoon dream. Thank you so much for helping us and we can’t wait for our holiday ☀️

Excellent staff, who are knowledgeable and friendly. Totally comfortable with their suggestions. Booking process was very straightforward

As always Kay and the other staff at Hays (Ayr) very friendly, helpful and effective at sourcing holiday options for us for another cruise.

All the staff in the Ayr branch are great. Nicola booked our holiday for us but felt like the whole team contributed to making it right for us with advice on hotels and activities. We left with a holiday booked and feeling really looked after.

Nicola, makes every effort to ensure she meets your requirements, and with a friendly voice.

Very friendly explained everything took Kay took time to look for the best deal that suited me
They were great

Staff were:
Helpful. Accommodating. Cheerful. Thorough.
Process was seamless.

Kay listened to what we wanted from our bespoke holiday, arranged all the flights to 3 locations and helped us choose our hotels. She was very knowledgeable in attractions and things to see in one of the locations. Kay was very friendly and helpful and made the whole experience of booking a multi centre holiday easy. We booked immediately as were so happy with the holiday

Nicola delivered as usual! Can’t wait to go on our cruise 🚢 😎

Same great service from Louise & Nicola. They make everything straight forward and a pleasure.

Nicola was really helpful in helping us get a great deal, checking prices with different companies and helping save over £800.
Staff are always really helpful and been using them for years.

Helpful, informative and friendly.

From the minute we walked in the door we were met with friendly faces we sat down with your very friendly agent who was fantastic she had our wonderful holiday booked up in jig time as it’s a very special holiday for my wife and I on our 50th wedding anniversary we are delighted with Hays

Very happy with all aspects of recent booking , staff (louise) forwarded all relevant information on various dates cabins i requested . The booking process only had one very small issue when paying deposit but Louise managed to resolve it ... im very happy with service

Kira was lovely and sorted us with exactly what we wanted