My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
All went well but unfortunately I wasn’t asked my date of birth so it’s been put down wrong on the paperwork and I cannot access my booking on my app ? Could someone please contact me to amend this?... Ver mais
A empresa respondeu
Brilliant service from Suzanne We visited to book a holiday but didn’t quite know where we wanted to go. Suzanne showed brilliant service and patience. We were sorted and booked in no time
A empresa respondeu
Both ladies I dealt were helpful and constructive with ideas. I wasn't made to feel I was wasting time. No rush. No feeling of being made to feel I was holding them up. I came away with the impression... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Reino Unido
- 01256581847
4,9
Excelente
414 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All went well but unfortunately I…
All went well but unfortunately I wasn’t asked my date of birth so it’s been put down wrong on the paperwork and I cannot access my booking on my app ? Could someone please contact me to amend this?
Many thanks
6 de junho de 2026
Resposta da Hays Travel - Basingstoke Mall
Lovely to meet you both, sorry about the date of birth all sorted now.
When things go wrong
My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health.
Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile to sort out the situation and undo the booking. P&O cruises were also sympathetic in dealing with the situation in the right way. Thank you all for a professional customer focused approach which was very much appreciated and not so common these days. I will be booking with Hays Travel.
3 de junho de 2026
Avaliação não solicitada
Resposta da Hays Travel - Basingstoke Mall
Thank you for your lovely comments. I'm glad we were able to get a satisfaction outcome for you and your family.
Brilliant service from Suzanne
Brilliant service from Suzanne
We visited to book a holiday but didn’t quite know where we wanted to go.
Suzanne showed brilliant service and patience.
We were sorted and booked in no time
24 de maio de 2026
Resposta da Hays Travel - Basingstoke Mall
Thank you for the lovely comments.
I went to book a coach trip the lady…
I went to book a coach trip the lady was helpful and friendly
22 de maio de 2026
Resposta da Hays Travel - Basingstoke Mall
Hi Anne,
Thank you for leaving such a lovely review! We're glad your trip was booked smoothly!
Kind regards,
Hays Travel Basingstoke
Both ladies I dealt were helpful and…
Both ladies I dealt were helpful and constructive with ideas. I wasn't made to feel I was wasting time. No rush. No feeling of being made to feel I was holding them up. I came away with the impression that in future individual travel arrangements I use my local Basingstoke Hays Travel Shop.
13 de maio de 2026
Resposta da Hays Travel - Basingstoke Mall
Good Morning Angela,
We appreciate you sharing your experience with us. We're so glad to hear that our team was helpful and provided constructive ideas without making you feel rushed. We look forward to assisting with your future travel plans!
Kind Regards
Emma and the Hays Travel Basingstoke Team
Resposta da Hays Travel - Basingstoke Mall
Good Afternoon Peter Urquhart,
We appreciate you sharing your experience; we're so glad you felt our service was first class. Thank you.
Kind Regards
Suzanne and the Hays Travel Basingstoke Team
The staff where very friendly and…
The staff where very friendly and helpful it's the first time I've used hays and will certainly use them again
10 de maio de 2026
Resposta da Hays Travel - Basingstoke Mall
Thank you for leaving such a lovely review, have the best time on your holiday and we hope to see you again soon!
Rhiannon :)
Booking
Your colleague was very helpful, but it took a long time to book because her computer kept shutting down! During all the delays, we lost our first choice of cabin because it was snapped up by someone else.
29 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
Hello
Thank you for sharing your experience. We’re glad to hear that our colleague was helpful during your booking process. We sincerely apologize for the delays caused by technical issues and understand how frustrating it must have been to miss out on your first-choice cabin.
We’re actively working on improving our systems to prevent this from happening in the future and hope we’ll have the chance to make your next booking smoother and more enjoyable.
Thank you for your patience and for bringing this to our attention.
Best regards,
Suzanne and the team at Hays Travel Basingstoke
We had a really great experience with…
We had a really great experience with your travel agency. Everything was handled smoothly and professionally, and the service exceeded my expectations. The team was helpful, responsive, and made the whole process easy and stress-free. I would definitely recommend your services to others!
30 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
It was lovely meeting you both and helping you plan everything for your wonderful holiday.
Friendly & very helpful advisors
Friendly & very helpful advisors. All questions regarding our holiday were answered clearly & advice given where appropriate.
23 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
Healthcare customer,
We appreciate your kind words! It's wonderful to hear that our advisors were helpful and clearly answered your questions about your holiday.
Kind Regards
Hays Travel Basingstoke
Very helpful staff
15 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
Thank you for leaving such a lovely review!
Kind regards,
Hays Travel Basingstoke
Very nice lady who helped us sorry but…
Very nice lady who helped us sorry but I forgot her name . Everyone was nice and helped.
21 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
Nicole,
We appreciate you taking the time to share your positive experience. We are so glad everyone was helpful and nice to you.
Kind Regards
Hays Travel Basingstoke
Hays have been so helpful since the…
Hays have been so helpful since the first time we went in enquiring about a cruise and have been so patient throughout the process and have answered every questions I have.
11 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
Hi Dee,
Thank you for leaving such a lovely review!
Kind regards,
Rhiannon
The staff are incredibly friendly
The staff are incredibly friendly, helpful and knowledgeable, also very patient . Emma in particular who made our booking was really lovely , answered all our questions and is currently looking into any ‘loyalty’ we may be able to use during the holiday Using Hayes gives 100% confidence in booking a holiday
16 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
Mrs. Julie Vallis,
We appreciate you taking the time to share your experience. We're happy to hear that our team was so helpful and kind while booking your holiday. We hope you have a wonderful time!
Kind Regards
Hays Travel Basingstoke
Good advice
Good advice, quick and friendly service - and all over the Easter holiday weekend. Top marks!
8 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
David,
We're happy to hear that you received helpful advice and quick, friendly service during the Easter holiday. Thank you for your top marks!
Kind Regards
Hays Travel Basingstoke
The girl holly from Basingstoke branch…
The girl holly from Basingstoke branch has been amazing she sorted everything for us. We are due to go away in September and we will deffo be going with your company on our next holiday
3 de abril de 2026
Resposta da Hays Travel - Basingstoke Mall
Good Morning,
We're happy to hear that you had such a positive experience in store. We look forward to helping you with your next holiday!
Hays Travel Basingstoke
Really good experience
Holly who looked after us was lovely, very patient and knowledgeable, it was a great experience for us
27 de março de 2026
Resposta da Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Holly. It's wonderful to know that her patience and knowledge made a positive impact on your time instore. We hope you have a lovely holiday!
Kind regards
Hays Travel Basingstoke
Friendly staff
Friendly staff, nothing too much trouble and answered all my questions
25 de março de 2026
Resposta da Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and we are glad Holly helped you book the perfect trip. We hope you have an amazing time.
Hays Travel Basingstoke
I was seen by Rhianan a lovely helpful…
I was seen by Rhianan a lovely helpful young lady who spent time looking for what I needed was very polite at all times.
22 de março de 2026
Resposta da Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and we are glad Rhiannon helped you find the perfect trip.
Hays Travel Basingstoke Team
Excellent help and service
Excellent help and service. Thank you all. Would recommend highly.
21 de março de 2026
Resposta da Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and wish you an absolutely wonderful time on your trip.
Hays Travel Basingstoke Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.