Hays Travel - Durham Avaliações 1.098

O TrustScore é 5 de um total de 5

4,9

1-4 North Road, DH1 4SH Durham, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Called in to the branch. Louise was very helpful and researched based on my needs, which changed a couple of times as my dates were uncertain. Managed to get me a better location and cheaper through f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Friendly staff.Particularly Ashleigh, the lady we dealt with directly;she was very helpful and pleasant.The whole process of booking the holiday was very smooth and relaxed.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Overall we got the holiday we wanted at a fair price. The only snag was I had to call back and the adviser was unable to access our historic details from previous bookings. This would have made the ad... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Telephoned the day before we went in the shop , Chloe was very helpful checking flights / car parking So when we went in the next day all questions and queries were answered which saved time .

A empresa respondeu


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Called in to the branch

Called in to the branch. Louise was very helpful and researched based on my needs, which changed a couple of times as my dates were uncertain. Managed to get me a better location and cheaper through further looking into it.

4 de junho de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

thank you for leaving such lovely feedback.

I am glad we managed to get you sorted and hope you have a wonderful holiday

thanks Louise

Avaliado com 5 de um total de 5 estrelas

Lovely staff very helpful

Lovely staff very helpful

31 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you for taking the time to review our service and leaving lovely feedback - hope you look forward to your holiday! Thanks Ashleigh :-)

Avaliado com 5 de um total de 5 estrelas

Professional and friendly

Friendly staff.Particularly Ashleigh, the lady we dealt with directly;she was very helpful and pleasant.The whole process of booking the holiday was very smooth and relaxed.

6 de junho de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you for your wonderful review! We are so pleased to hear that your booking process was smooth and relaxed. We appreciate your kind words. Thanks Ashleigh :)

Avaliado com 5 de um total de 5 estrelas

It great to have a one to one cara from…

It great to have a one to one cara from Durham store was very professional help us all the way to book our holiday Cara made me feel comfortable.

4 de junho de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you for taking your time to leave such lovely feedback. It was my pleasure booking your holiday. I hope you have a great time in Kos.

Thanks Cara :-)

Avaliado com 5 de um total de 5 estrelas

All in the preparation Telephoned the day before went in…

Telephoned the day before we went in the shop , Chloe was very helpful checking flights / car parking
So when we went in the next day all questions and queries were answered which saved time .

1 de junho de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you for taking time to review our service and for booking with us again! Hope you are looking forward to your trip! Chloe :-)

Avaliado com 5 de um total de 5 estrelas

Hays travel is brilliant

Hays travel is brilliant

24 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you for taking your time to leave such a lovely review.

I hope you have a fantastic time on your holiday to Majorca

Thanks Lily :-)

Avaliado com 5 de um total de 5 estrelas

Excellent t service

21 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you for your kind review, so pleased I could get find your perfect holiday! Lily

Avaliado com 5 de um total de 5 estrelas

Sraff were so obliging and helped so…

Sraff were so obliging and helped so much with our situation. Well pleased

24 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

We are so pleased we could help with your situation. Thank you for your kind words! We hope that you have a lovely holiday.

Thanks Charlotte :)

Avaliado com 5 de um total de 5 estrelas

The highly informative professional…

The highly informative professional team, alwsys friwndly & nothing is to much to ask. Louise from Durham branch had a mountain to climb to find a holiday which suited all rhe needs of 9, 5 adults & 4 children of mixed ages, sbe was so patient, absolutly brilliant service

24 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you so very much for your kind review, so pleased we could get you booked up :) Louise

Avaliado com 5 de um total de 5 estrelas

Overall a good experience

Overall we got the holiday we wanted at a fair price. The only snag was I had to call back and the adviser was unable to access our historic details from previous bookings. This would have made the admin much easier than having to give names etc again. We love Hays and would recommend them.

22 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

We're so glad you got the holiday you wanted at a brilliant price! We appreciate your feedback regarding accessing past booking details and take it onboard. Thank you for your continued loyalty.

Thanks Chloe :)

Avaliado com 5 de um total de 5 estrelas

Charlotte was great with us

Charlotte was great with us. She spent around 4 hours helping us to get the best deal and ensuring that we had a great hotel location. She was very kind and helpful with us. The booking process itself was very quick and we got it all sorted within the day.

20 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

We are so happy to hear that we could make your booking experience so easy and stress-free. We appreciate your kind words. We hope that you have a lovely holiday! Thanks Charlotte :)

Avaliado com 5 de um total de 5 estrelas

Very experienced perceptive travel agent

Cora was very professional and insightful in organising our holiday.

20 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you for leaving a lovely review.

I am so glad we managed to get your next holiday sorted. It was my pleasure.

thanks Cara :)

Avaliado com 5 de um total de 5 estrelas

We always book through Hays they are…

We always book through Hays they are very efficient and it always makes us feel secure with the holiday we have booked.

13 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

thank you for taking the time to leave feedback.

I am glad we managed to get you the right holiday and hope you have an amazing time.

thanks Lily :)

Avaliado com 5 de um total de 5 estrelas

Very good Charlotte rep explained…

Very good Charlotte rep explained holiday top class we booked by

19 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

thank you for taking the time to leave feedback.

We appreciate your kind words.
I hope you have a lovely time away,

thanks Charlotte

Avaliado com 5 de um total de 5 estrelas

The Team in Hays Durham are brilliant

The Team in Hays Durham are brilliant! Ashleigh was really helpful, friendly, efficient, patient & understood exactly what we wanted and sorted out a great City break. The Service received, as always, was really good. Thanks for all of your help Ashleigh, we’ll be back to book our next break soon.

18 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank so much for leaving feedback.

We appreciate your kind words and hope you have the best time.

thanks Ashleigh

Avaliado com 5 de um total de 5 estrelas

First cruise booking

Booked my cruise with Cara who was very patient with me as it’s my first time on a cruise so lots of questions, indecisiveness and worries. Great help and very friendly. Would definitely book with you again. Thank you :-) x

13 de maio de 2026
logotipo da Hays Travel - Durham

Resposta da Hays Travel - Durham

Thank you for taking your time to leave such lovely feedback! I hope you have a fantastic time on your trip.

Thanks Cara :-)

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