Hays Travel - Peterlee Avaliações 763

We cannot praise Hays at Peterlee enough. The team are all welcoming, the shop is clean and tidy.
Libby could not help us enough, also was friendly, professional and warm in her approach throughout we will definitely return to Hays for our next holiday through this service we have received nothing was too much effort - top class customer service, the whole process was made easy through Libby.

I didn’t have long to book a holiday so popped in on a lunch break. I was helped by Amanda who easily found the holiday I was looking for and even got an upgrade for very little more. Went away happy with the experience as I usually only book online. Would definitely visit again for another holiday.

Very polite and friendly and very knowledgeable nothing was to much trouble really appreciate professionalism

Once again fantastic service,Jayne as always was very friendly and helpful she sorted our holiday explaining everything we needed to know we were highly delighted with the service Jayne is a ray of sunshine as always we wouldn't go anywhere else 😀

The staff the service and booking process was outanding made it easy and explained everything in detail

Claire was very professional and showed us something we never thought of. We ultimately book this holiday . Looking forward to the break.
Thanks.

Jane was fantastic helping us book our holiday, we got exactly what we wanted and Jane explained everything we needed to know, we always book with hays travel, professional friendly service every time.

Lovely ladies in Hayes sorted everything out for us highly recommend and a lovely coffee and biscuit to 😊

First class service every time.
Staff are always extremely helpful and polite.

Excellent staff very helpful would highly recommend hays travel

All staff are brilliant but the young lady 'Libby' was extremely helpful and found us a lovely hotel with everything we asked for.

It’s been so easy and staff are great tell them what I want and it gets sorted

Staff are always helpful and ease of booking

The friendliness of the ladies in the office/ If I was living in England I would certainly use their services

Fantastic service from Jane. Love hays peterlee branch.

It was good and enjoy

Very helpful staff.

Overall a helpful attitude from staff. However they were so busy they had to deal with other issues whilst dealing with my booking. This was very distracting and may be the reason not all of my details weren’t put into the system. This made an issue when I tried to access my account via the app. I also didn’t get a documented itemised booking with payment for taxi transfer, request for twin room and booking of seats on the aircraft.
However they help to access the app was sorted easily. When I telephoned the agent, this information was all verbally confirmed. They would try to send me this information via email. If this was not successful it would all be in writing when I sorted my boarding pass etc.
I can’t help feeling that if the lady who took my booking wasn’t doing other jobs as well as my booking this may have been avoided.