Homelyenergy Avaliações 26

Homely management of the heating has been fine since installation in January 2026. However, the hot water solution is far from satisfactory. I initially noticed that the shower temperature would sometimes be fine but other times would be too cold to be acceptable. This prompted me to start logging the water temperature just after the morning and evening scheduled water heating periods. The results showed that on many occasions the temperature was well below the target of 45C. My installer advised extending the periods by 30 minutes, but the results were the same. At present the lowest temperature recorded just after a scheduled heating period was 39C and in a little over 3 weeks the temperature has been below 43C after 19 of 45 scheduled periods. My latest response from my installer is that the Homely temperature reported may be lower than the actual water temperature. If this is so, then how can the system work? Is there a way that I can force the water heating to keep to the scheduled times and target temperature?

Have had a few technical issues but have had an extremely helpful adviser Jay who has been dealing with this. He has been very persistent in getting to the bottom of it and been very helpful and patient with an older tech pobe!

It does not work all the time ie no hot water or to hot at night , wife can not use it

Took a long time to adjust the controls top a suitable temperature . Mainly kept a steady temperature but struggled when below zero outside and bedroom seemed to get too hot in the middle of the night, waking me at 4am regularly. I don't see how the temperature can be properly controlled on 1 temperature node - our previous house (gas boiler) had room thermostats in every room, making this system seem crude in comparison. Now ambient T is higher the towel rails do not come on so will have to get a duel system I suppose.

Best device out there by far. Never thought i'd ever hear my partner say that it's too warm in the house but this winter it has indeed happened🥳
Great app control over all the temperature schedules, weather compensation and love the fact that it's using AI to work out everything without hassle. Well worth going for the pro subscription too. Money well spent and couldn't be happier with the Homely device

Working perfectly since my install. Can't recommend enough.

We had to have a heat pump and radiators installed as something of an emergency, as our previous oil system suffered catastrophic failure and so the new one was un-researched, so to speak. The result is fantastic: the house is as warm as ever and just looks after itself, silently, and with the Homely app we can adjust anything from anywhere in the world. It is quite incredible, and absolutely reliable. Love it!

Uncontrollable system, had the installers back numerous times to sort it out but in the end it was removed for a different company's system and all is well

Everything explained concisely and clearly. Easy to change schedules quickly. Everything seems to work without me worrying.

Everything ran smoothly after the initial setup and our heating clearly uses the cheap periods.

The inclusion of a heat pump monitored and managed by an Homely controller has provided me with a warm house throughout the winter.
It is fairly simple to get to know (and change) is easy with many help prompts from Homely to improve performance.

Got told about Homely by a friend who said I should make sure whatever heat pump I choose works with it as it would make it run well.

I went with a Worcester Bosch in the end as was a good price and was compatible. Had it all installed at the same time almost 12 months ago now and it’s been working well.

Getting used to a heat pump after a gas boiler took a little while to understand but I soon realised it just works differently - and in a good way. The house is always warm, the waters hot and my heating costs have been pretty good - so feels like it’s doing its job.

Had Homely installed with our heat pump in October and have been pretty pleased with how it’s worked over winter with our cosy tariff. It just does what it says and I can see from my energy bill that it’s doing a nice job using the cheapest periods.

I've had Homely since having my heat pump installed, so 4 years plus.
The Homely device itself is not great but when it's working, does a good job with a simple interface (quite limited).
However, when you have a problem - as I have had repeatedly over the years, specifically the temperature node losing it's connection to the hub, then you are pretty stuck.
Any instruction on the website fails to fix this issue and support from the team via email is within a couple of days however doesn't help to fix the problem.
I've also been offered an upgraded node and hub to replace my current one at my expense - not sure why I would trust a supplier who is unable to fix such a basic fundamental problem with another product which might end up the same after a couple of years.
So at the moment, my heat pump is either on or off, which isn't good either way.
If I had the knowledge I have now, I would not choose Homely and look at alternatives.

Homely has been running our system for almost two years now with zero problems and roughly 30% savings using Nordpool and Smart+ (even over the summer when only hot water is needed).

Looking forward to new updates, and best of luck!

You have to agree to Homely sharing all your critical heating data with your installers but hiding it from you.

No really.

Totally unacceptable and shows contempt for the owners of the system. Zero transparency. Zero accountability.

Once it was set up with the relevant tariffs it has performed brilliantly especially when the holiday mode is used. The energy bills that l was expecting never appeared, making it a very economical way of using ASHP. A very worthwhile addition to the system.

Works well with my Octopus tariff, will likely pay itself off by the end of the year at this rate!

I had Homely installed alongside our new heat pump back in 2022 and honestly it’s just got better and better the longer we’ve had it.

Before we went ahead, I read loads of horror stories about heat pumps being set up badly and people ending up with massive bills, so I did a bit of digging and found Homely. It sounded like exactly the kind of thing that would take away the worry - and that’s pretty much what it’s done.

We’re now in our 4th winter with it and it’s still doing a great job: the house stays warm, the heat pump runs smoothly, and our bills have stayed sensible (our heating is actually cheaper than when we had a gas boiler, which I wasn’t totally expecting!).

We also pay for Smart+ and have tried a few different time-of-use tariffs over the years - including Octopus Cosy and Tomato (the heat pump ones) and even Intelligent Octopus for the EV. It’s been really nice seeing Homely just adapt to whatever tariff we’re on and shift things around to make the most of the cheaper periods, without us having to constantly tweak settings or second guess what’s best.

That’s been especially handy because we’ve also got an EV now - so being able to be on an EV tariff, and have Homely use the same cheaper rates to help reduce heating costs too, has been a bit of a game changer for us.

Out of all the choices we made with the heat pump (installer, brand, tank size, rads, all that stuff), picking Homely genuinely feels like the one that’s made the biggest difference day to day.

Although the newly installed heat pump, controlled by Homely, hasn’t had a full winter season yet and isn’t running on a “heat pump tariff” yet (smart meter issues). I have been extremely happy with the setup and service I have received from Homely. From initial installation communications to regular updates and good advice from them. I have been very pleased and impressed. Thank you. Well done Homely, keep up the good work.