KeyMe Locksmiths Avaliações 4.206

Very good customer service - I had an issue with mail delivery and Jennie was excellent to work with.

This is a clearing house. They are NOT locksmiths. They farm out the work to any fly-by-night outfit they can find. They left my house unsecured for 36 hours because the guy who came out had no clue what he was doing, leaving me with a nonworking key hub not in the door. "His boss" told me he would be at my house at 9 a.m. the next day. No Call, no show. I called Keyme, and they told me they would get someone else. The same company called me back and, again, did not show up.

Extremely unhelpful. They couldn’t send me to a different location in the area after looking online multiple times. The girl was rude and condescending. To leading her hanging up on me with no help.

I tried twice to copy my house key since my son lost his. Both times I got home and the key doesn’t work… not even a little bit.

I am so taken back by how rude this person was with me. I called earlier today to get a locksmith to come out and reprogram a key fob and I had the key and title to the car but had misplaced the key fob. The guy wanted 30 dollars for coming out and said he would come back when we found the key fob. So I made another call and this lady andwered and I told her that we had found the key fob and that I had given the guy 30 dollars and he said he would come back and she said oh yeah you live at and said my address and I said yeah and she said she would be 20 min. So when she got here she started yelling at my friend who owns the car and then when I came out she called me a liar and then demanded 50 dollars from coming out said that I didn’t tell her what I did tell her said she was there to unlock a car not reprogram a key fob kept on being a jerk and yelling at me and I said I am sorry if you misunderstood but I already gave a guy 30 today and that I wasn’t going to be giving their company any more money and started walking away and she started to get aggressive and told me to f—-k off . I am actually nervous now if she is going to retaliate and am thinking that maybe I should be calling the police and telling them the situation!

My kiosk car key goes into the door, but does not turn. It goes into the ignition and starts the car. A spare key is useless if it can’t get you in.
*Kiosk in Shop-Rite in Wayne, NJ

Ordered the key duplicate through the machine. 3days (!) later I am getting this email:

_____

Hello,

During the quality assurance review of your KeyMe order, it was discovered that your key cannot be copied at this time. Your key type looks very similar to one that we do support, and unfortunately the kiosk didn't make that distinction when scanning your key.

I sincerely apologize for the confusion - we have, of course, fully refunded your transaction.

If there is anything else I can do, please don't hesitate to let me know by replying to this email.
-----------

Hopeless service

So,I went to 3 different machines and nott one would make the key at the machines. Also, it cost 11.50 when it's usually is about 5 bucks. I will not be using your machines again until the machines cut them on location and the price is reasonable again. AMERICA IS FALLING APART.

Called dispatch service, said they would have a tech nearby call. After an hour of waiting, called another locksmith. I was in my house in 30 mins.
3 hours later, the tech called.

keys go in the lock but won’t turn. They say il get other keys in 3-5 days Im going to assume they won’t work either. I want my money back

Just had 2 keys made at the KeyMe kiosk in the Wausau, Wisconsin Menards door department. $5.26 each, and they do not work. Avoid KeyMe!

Their locksmith service is a SCAM. Do not use them if you lock your keys in your car. They quoted my daughter 175.00 and charged her 434.00 when they were finished. When I called to deal with the amount of money they charged her they said that I called the wrong locksmith. Mind you, I hit re-dial on her phone. I called three times and asked to speak to a supervisor and was always hung up on. When I called the technician that did the work, he said he was paid by the hour and just told what to charge. I asked for a contact number of who gives him his work orders and he promised me that they would call me. Of course, they didn’t. The fraud department at our bank is working on the situation and we are filing a police report with copies of our phone records. Save yourself the headache of what we went through and call pop a lock!

There is no option for ‘0 star,’ hence I used 1 star. Ordered 2 keys total because 1st key did not work. Same with second. Can’t get hold of customer service. Website keeps saying error and therefore can’t process a refund.

HORRIBLE COMPANY, they are not honest And Will give you the run around, it’s impossible to get a hold of a customer service rep that is actually helpful. They are not to be trusted, service tech didn’t communicate effectively and lies to get you to trust him. They are the definition of a scam. Highly dissatisfied with this service.
Also, the tech wanted me to use Venmo to pay him, and refused to take a credit card.

If I could give them zero stars, I would. My son called to have his door opened in Kodiak. The dispatcher said someone was on the way. My son then received an email notifying him of a refund because the service could not be provided. He called KeyMe to inquire what was going on. The dispatcher said the locksmith "chose" not to complete the call and left my son hanging. This was at 4pm Kodiak time and the website says KeyMe is open until 11. My son had to catch a ferry to Homer and this debacle and horrible customer service made him miss his ferry. What an unprofessional, inconsiderate, and poorly managed company.

I have not been able to use my key since I had it done. The key does not work at all.

Had a great experience with KeyMe. Kiosk didn't have my size key so they mailed it to me. When my keys did not arrive in the mail within a few days they immediately credited my money back. When the key arrived a couple of weeks later I offered to pay again and they kindly refused the payment saying, "it is not necessary." Perfect customer service.

I bought 2 keys get 1free . None of the keys worked. Email company got a refund no problem at all. Went back got my keys made again[ I wanted the butterfly key] and they all worked. Very happy with customer service and keyd

Can’t get anyone that speaks English clearly. Definitely nothing more than a foreign call center. When their techs don’t arrive when they’re supposed to they switch you over and over to new people until it hangs up. Not to mention that they charge double what any other locksmith charges and they just outsource them.