Ocean Estate Agents Avaliações 

5.650
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had... Ver mais

Avaliado com 5 de um total de 5 estrelas

James and Jemima have been terrific. They are prompt and a pleasure to deal with. All queries answered quickly. They helped us find good tenants. Would highly recommend to anyone looking for a reliabl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager... Ver mais

Detalhes da empresa

  1. Corretores de Imóveis
  2. Imobiliária de Apartamentos
  3. Locadora de condomínios
  4. Especialista em Transferência de Propriedades
  5. Corretor hipotecário
  6. Companhia gestora de propriedade

Escrito pela empresa

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(5.650)

708 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Great service from the team throughout…

Great service from the team throughout my tenancy. Communication was always prompt and professional, and any issues were dealt with efficiently. Thank you for your support and assistance during my time in the property.

15 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Claire Kington at Ocean Southville

I cannot recommend Claire Kington highly enough.

Over the past few months, Claire has shown me a wide range of properties and took the time to really understand both my personal circumstances and exactly what I was looking for. She listened carefully, was honest throughout the process, and quickly developed a sense of what would and would not work for me. In fact, she often knew before I did whether a property was likely to be the right fit!

Buying a home can be overwhelming, especially when balancing family considerations, but Claire's guidance, patience and expertise made all the difference. She never pushed a property that wasn't right and was always open and transparent in her advice.

Thanks to Claire, I have now found the perfect home for myself and my young children, and I genuinely couldn't be more grateful. If you're looking for someone who will listen, understand your needs and work tirelessly to find the right property, Claire is the person you want on your side.

Tell her what you're looking for, be honest about your circumstances, and she'll absolutely nail it.

Thank you, Claire. You've made a huge difference to our next chapter. Jo :)

12 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First Class Service

James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had a large number of good quality applicants. It was difficult to choose. The advice and support has been excellent. They continue to manage aspects of the letting and I'm very happy with our arrangement.

14 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

James and Jemima have been terrific

James and Jemima have been terrific. They are prompt and a pleasure to deal with. All queries answered quickly. They helped us find good tenants. Would highly recommend to anyone looking for a reliable estate agent with friendly and knowledgeable staff. Keep up the great work James and Jemima

14 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had a fantastic experience renting…

We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
From the very first viewing to signing the contract, they were incredibly helpful, patient, and professional.
They kept us updated at every stage, answered all our questions clearly, and made what is usually a stressful process completely seamless. We truly appreciated their friendly approach and dedication to making sure everything went smoothly. We highly recommend working with Jemima and oceans lettings if you want an stress-free moving experience!

10 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Company

The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.

28 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid — months of neglect, safety concerns ignored, and still no deposit after 7+ weeks


I rented through Oceans Agency and unfortunately had a series of experiences that left me and my flatmate feeling unsafe, unheard, and now still out of pocket months after moving out.
Unauthorised occupant ignored for months: Another tenant's boyfriend was effectively living at the property, well beyond the 3-week-per-6-months visitor limit in our contract. We complained for months. Eventually we were asked to log every date he stayed — we did, and it added up to 84 days. Only after handing over all of this were we told it "wasn't enough evidence" and that we should have taken photos of his shoes. This should have been communicated when we first raised the issue, not after months of documentation.
Privacy and safety concerns dismissed: Instead of acting on our evidence, the agency contacted the other tenant directly and accepted her word that her partner wasn't around, disregarding what we'd reported. We also raised concerns about intimidation and a missing set of house keys during this period. Nothing was done.
Payment issue mishandled: When one tenant underpaid rent by £50, the agency chased myself and another tenant (and our guarantors) for it, rather than contacting the tenant who actually hadn't paid.
Move-out day confusion: We were told to be out on the 17th but given no specific time. On the day, someone arrived expecting us out in the morning. We had to argue that, without a stated time, we were entitled to stay until end of day. It was only after a manager reviewed the situation and realised no time had been given that we received an apology.
Deposit delayed with no transparency: We moved out on 17 July. It is now 9 September — over seven weeks later — and we still have no confirmation on our deposit. Every time we've asked for evidence of what's outstanding, we get the same recycled responses: "waiting for the landlord," "waiting for the claim," "waiting for the contractors" — with no actual proof of contact, claims received, or timelines. For comparison, a previous agency (Balloons) provided full details and receipts within two weeks of us moving out.
Communication throughout was poor. Dealing with Abigail Daly in particular was consistently frustrating — slow responses, no urgency, and little acknowledgment of how serious some of these issues were, including the unauthorised occupant situation, which affected our sense of safety in our own home.
I'll update this review once (if) the deposit is finally returned.

If i could write more in depth i would. However, ive looked at past reposnes and seen little to no accountability with the agency.

I have also remined anonymous for this as i am still waiting for a repsonse about my deposit.

17 de julho de 2026
Avaliação não solicitada
logotipo da Ocean Estate Agents

Resposta da Ocean Estate Agents

Thank you for taking the time to share your feedback. We are sorry to hear that you left the tenancy feeling dissatisfied and appreciate the opportunity to respond.

Firstly, we acknowledge your comments regarding the reported occupant concerns. Having reviewed the matter, we accept there may have been opportunities for us to provide clearer guidance on the evidence required at an earlier stage. However, as this related to a tenant-sharing arrangement rather than a straightforward tenancy breach, any investigation relied heavily on information and evidence provided by those involved. While we appreciate the effort you made to document the dates, additional supporting evidence would have been required for us to take further action.

Regarding rent arrears, all tenants named on a tenancy agreement are jointly and severally liable for the tenancy obligations, including rent payments. As a result, our policy is to notify all tenants, and where applicable guarantors, when arrears arise, regardless of which individual may have underpaid.

With regard to the move-out date, our records show that the correspondence confirming the end-of-tenancy arrangements stated a 9:00am check-out time. We apologise if there was any misunderstanding surrounding this.

In relation to your deposit, we appreciate that waiting for the process to conclude can be frustrating. As managing agents, we act on behalf of the landlord, while the tenancy agreement itself is between the tenants and the landlord. We are currently liaising with the landlord to finalise any proposed deductions and obtain the supporting information required.

As the deposit remains protected within the relevant tenancy deposit scheme, we cannot release funds to either party without the appropriate agreement or instructions. Equally, we cannot make deductions on behalf of the landlord without following the correct process. Should an agreement not be reached, the deposit scheme provides a free independent dispute resolution service for all parties.

We understand that this has taken longer than you expected and are continuing to work with the landlord to obtain the final figures as quickly as possible so that the matter can be concluded.

Avaliado com 5 de um total de 5 estrelas

Sadie was absolutely amazing

Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
Once again thank you Sadie and also Emma who sold the house .

7 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Ocean have been brilliant from start to…

Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager’ in the sales team was invaluable! Thank you Lisa!

4 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

We’ve had a really positive experience…

We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
A special mention to Jemima, who has been incredibly helpful, responsive and supportive throughout the application and referencing process. She kept us updated at every stage, explained everything clearly and made the whole process feel much smoother and less stressful.
We really appreciate the service we’ve received and would happily recommend Ocean to anyone looking to rent a property.

8 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ocean for renters

Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)

21 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic local expertise

Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!

30 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

I couldn’t recommend Ocean property…

I couldn’t recommend Ocean property lawyers more, especially our solicitor Karen Lassauzet! She was extremely helpful, thorough and was very prompt with responding to queries. We were really pleased with our experience.

26 de julho de 2026
Avaliação não solicitada

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