Pentagon Motor Group Avaliações 

I bought a brand new Kia Picanto GT S line off this lot in Sept last year.
After about 600 miles the clutch burned out leaving me stranded 60 miles from home in a remote area of N Lincs. When I finally got it back to them the first reaction was " I'm thinking this might be down to you ". That was the line they held to as clutches are not included in the warranty and It cost me nearly £900 to get a new one fitted.
To put it in context I have owned manual transmission cars for over 40 years continuously and must have driven a minimum of 200k miles and never had any clutch trouble. I had also traded in a Hyundai i10 with 17k miles on the clock and I bet they sold that on without changing the clutch.
I did about 2000 miles with the new clutch but I got so disturbed by the thought of these people servicing it ( they appear to be the only Kia dealer in Sheffield ) that I traded in what was by then a perfectly decent car for something else. Irrational no doubt but I was losing sleep. I thought of taking them to court but no doubt they would have sworn the original clutch was perfect. I shall not be buying another Kia unless there is a change of dealership.

Pentagon is a huge disappointment. They have completely ruined our experience with SEAT and made us lose confidence in the brand.

We bought our car in 2023, and just five months later we had to replace the battery, which we had to pay for ourselves. Since then, we've taken the car to Pentagon 3–4 times for servicing. On one occasion, the engine warning light came on just two weeks after a service, and we ended up taking it to a different SEAT dealership to get the issue fixed.

Most recently, the car came back from Pentagon about a month ago. For the past two weeks, we've been hearing strange noises from the car. It honestly feels as though the service wasn't done properly or something was missed. To make matters worse, the earliest appointment they can offer us is in September.

If we ever buy another SEAT, one thing is certain: it will definitely not be from Pentagon.

Pentagon Peugeot Burton on Trent
Shocking! A dealership that doesn’t want to sell cars.
First visit - 3 new cars showing immediately available on the website, checked with agent for on the phone that they were in stock/available before travelling. On arrival greeted by the salesman who showed us around the three cars, sat down to do the paperwork only to be told that all three were no longer available for sale on their system.
Second visit - found a vehicle online, called to check availability (mentioned the disappointing previous experience, to avoid a repeat). Salesman showed us around the vehicle, test drive experience was fine. An hour into the visit we again sat down to discuss figures only to be told that the advertised price (still live on the dealership website 97N014501) was no longer accurate and that the actual sale price had increased by over 4k (due to offers being withdrawn).
Two wasted trips, poor customer service, this is no way to run a business.

Recently got a Ford Puma through the mobility scheme. Paul Martin was amazing throughout and would recommend him and also ford St Helens to anyone. 5 star treatment. Amazing, thank you

All I wanted was a new battery, 8 phone call, no answer, 2 messages left, even got through to sales (surprise surprise) who tried to put me through. Still no answer. Abysmal service

No-one in the sales team answering the phone the two times I tried to call was my first warning sign. I nevertheless drove two hours to Lincoln to view a pre-registered car, liked it, and the next day sold my old car and arranged a car loan. Then I noticed the feedback - 2.5 for Pentagon Lincoln on Trustpilot and a shocking 60% of the reviews are 1*. Given that dire feedback and that I would be totally exposed living two hours' drive away if there were anything wrong with the car, I asked the salesman how he could put my mind at rest. I suggested e.g. have a new car salesman go through all the features with me to check everything works, a 7-day money-back guarantee, or explain how they would help if I found later e.g. a manual were missing when I can't even get through on the phone. He didn't call me back that day to take the deposit, then the next day emailed me to effectively say no to all of those. Pentagon Lincoln are not serious about leaving their customers happy. A lucky escape.

I just bought a chery tigo 8 summit from pentagon chery. The experience was incredible from start to finish. Kert went beyond to make every step a smooth experience. They were honest. They were kind. All the family LOVE the car. Highly recommended.

Callum’s service was very good. Kept me fully informed and sent video of the car I was interested in.
Travelled down from Scotland to purchase car and Callum picked my daughter and myself up the next morning from the hotel we stayed in.
However, when we went to drive car away from the forecourt the petrol was on the red! I was not really happy with this. Being in a strange town and having to go and find a petrol station. Luckily there was one not too far away.
Another point, the car had been valeted but there wee still stains on the upholstery which initially I did not notice until I drove the car away. On returning home I bought cleaner and managed to get the stains off. My question is why was this not done prior to purchasing the car!
I paid a lot of money for my approved car, it being only a year old. Would have expected:
1. At least some petrol in the tank
2. The upholstery to be cleaned better

Brand new vehicle with issues. Booked an appointment through my lease company. Pentagon agreed to the next Monday. Shortly after and with no warning they pushed it back to the Monday after. Eventually got a date we could do. They kept the car in all day from 9am and only greased up the gear pedal. I’m not sure why greasing a pedal takes 8 hours.

Unreliable, and slow.

To add to this, the issue was not resolve as the symptom reoccurred less than 24 hours after getting the car back. The car is less than a month old. The service centre here clearly didn’t do appropriate checks.

Collected my new Mazda yesterday from Pentagon Mazda in Lincoln and Connor Prince from sales. A wonderful experience from relaxed and knowledgeable staff all round. Love the car! Special thanks also to Kevin Marshall for his help and guidance regarding the service plan,

We went to look at a new vw golf, and part ex our old one . The one we were going for was a hybrid gte. When we arrived we were met by a young lady called Olivia, straight away felt at ease and no pushy sales talk. She took us for a test drive and we liked the car but she still wasn't pushing us to buy ,she left it down to us to see what we wanted to do. We had a few problems with our V5 for our car but there was no stress we we're still able to pick the car up within a couple of days. Thanks Olivia

As a client I have been ignored, they always on the meeting, is very hard to contact them.
Car was prepared to sale for two weeks and arrived with engine fault.
ENGINE FAULT
NEEDS REPAIR
Suspicious was the fact that the car was delivered by driver who actually drove it to my address, I was pretty sure it should be delivered on another vehicle designated for car carrying.
On the hood I found paint chipping and now I am concerned because on the advert dealership didn’t mention any imperfections related to the age of the vehicle.
Simply saying It could happen on delivery process when car was driving on the road.
Best part of this ridiculous invent goes now-
When I contacted Kiam from Vauxhall Loughborough to tell him about my disappointed he comes back to me with idea of contacting RAC breakdown cover to find out what the issue is,
But they don’t provide you with the service where engine warning light goes on.

What can I say? This has been far and away the best car buying experience I have ever had.
No high pressure sales pitches. Just a nice relaxed atmosphere, where everything is made easy for you.
This process was helped along the way by the excellent Amy Draper, professional and courteous throughout the process.
I received a better than expected part exchange deal plus the purchase price was amongst the lowest in the country for a very high spec vehicle.
So as you can tell I'm very happy indeed with my new vehicle. I would recommend Pentagon Ford in a heartbeat.

My car a citroen c4 space tourer reg FT19AVD went in to pentagon motors for an urgent recall for the cam chain on January 12th, having been passed as ok we went on holiday to Spain on January 25th, we set off for home on March 3rd, on March 4th the cam chain broke. The car was repatriated and went to pentagon motors on April 13th the repair work is to be done under warranty but nearly 3 months later we still haven't got our car back or even a date for the repairs. I am 70 my wife is 80, i think the service we received is disgusting

The purchase of my car was very smooth and staff were very helpful. A few weeks later I found that the air conditioning did not work at all. I telephoned the sales team and they said to get it repaired at a local garage and claim the repair cost back. I have since telephoned and emailed the garage several times (at least 8), rang and emailed the complaints department a total of 4 times and no one is able to tell me how to claim the money back. I am either assured someone will get back to me or just ignored completely. The warranty is totally useless.

Just to update - after posting this review my complaint was resolved quickly and fairly - thank you.

Top place for a car tim scott from this dealership goes above and beyond for you big discounts tank of fuel and customer service top notch
Thankyou again tim

To be honest I found them at first to be okay but as time went on the true colours came through the staff are not as they should be you get the impression that you are a nuisance to them. There was one in particulrly I don't want to use his name but we went in there to have a look at a brand new car because we are of an older generation and we were looking at a petrol hybrid because as I have mentioned we are of a older generation we needed to find out a little more about the car we were told if you don't understand about petrol hybrid don't order one well to be honest we really didn't expect that answer. And to the service manager he came across very arrogant and quite patronizing when we went in with any problems we had so we have decided to find another dealer although for us its an hour drive but we would rather be treated in a much better manner and we have been at Nunns of Grimsby couldn't thank them enough

"I am writing this to warn other drivers about the poor quality of workmanship and lack of accountability at Pentagon. My parter brought a second-hand vehicle back to their workshop for repair work just two weeks after purchasing it from them. To complete this repair, their technicians had to disturb the lower engine splash guard covers.The vehicle has now undergone its first MOT since then, where the tester officially noted that the under-flaps are completely missing. The car is driven very lightly and has covered less than 5,475 miles since Pentagon worked on it. He checked the undercarriage immediately: there are absolutely no scrapes, impact marks, or signs of road damage underneath. The panels did not hit anything; the fasteners were simply not secured properly by Pentagon's technicians, causing them to vibrate loose and fall off over a very short distance. When he raised this, Pentagon issued a 'final response' denying liability, using elapsed time as an excuse. They effectively admitted to disturbing the panel during the repair but refuse to accept accountability for failing to secure it safely upon reassembly. Under the Consumer Rights Act 2015, a dealership must provide goods and services of satisfactory quality, even on a second-hand vehicle. Because they refuse to fix a clear error, we are now forced to escalate this case formally to the Motor Ombudsman. I advise anyone buying a used car or getting repairs done here to check underneath their vehicle before driving away."

I took my Dacia spring brand new car because the GPS screen is not working properly and get switched off while driving yesterday at 8am? They sent message there is nothing wrong with the car
I rang th and explained the issue for.the THIRD time? They told the engineer couldn't find anything wrong and just to keep eye on it!! What a useless service. By the was i got my car in March brand new zero milage ! I couldn't believe this poor customer service

I purchased my Vauxhall Grandland from Pentagon Vauxhall Derby in August 2024 and, unfortunately, my experience since then has been extremely disappointing. During my ownership the vehicle has required a number of warranty repairs and, following a cam box oil leak repair in January 2026, the situation deteriorated significantly.

Following the cam box oil leak repair, the vehicle immediately felt down on power compared to how it had driven previously. I reported this concern shortly after collection, however the issue remained and the vehicle subsequently went on to suffer three separate breakdowns. During this period the vehicle underwent extensive investigation and repair work, including DPF replacement, injector replacement and further engine-related diagnostics, whilst spending extended periods back with the dealership.

The vehicle remained with Pentagon for long periods of time whilst various investigations and repairs were carried out. During the most recent investigation I was also advised that high oil pressure had been identified, adding further uncertainty as to the underlying cause of the repeated failures. Throughout this process, I was repeatedly left without my own vehicle and experienced significant disruption to both my work and personal life.

To be fair, a considerable amount of time was clearly invested by the workshop team in attempting to diagnose and resolve the issues. Loan vehicles were provided and extensive road testing was carried out before the vehicle was eventually returned to me. I appreciate the effort that has gone into trying to resolve the matter.

However, I was disappointed with elements of the customer service I received. On several occasions emails went unanswered, requiring me to repeatedly chase for updates and responses to questions I had raised. I often found that the specific concerns I was raising were not being addressed directly, despite the seriousness of the situation and the repeated breakdowns.

One particular frustration was when I reported visible black smoke from the exhaust following the repairs. My concerns did not appear to be taken seriously until I returned to the dealership and demonstrated the issue in person, at which point I was advised that the vehicle was not behaving as it should and required further investigation. This ultimately led to additional repairs being carried out.

I was also disappointed with the handling of the loan vehicles. On more than one occasion I was simply handed the keys with little or no explanation of the vehicle's controls or operation. One of the vehicles supplied was an automatic, which I had very limited experience driving. No demonstration or handover was provided and I was left to work out how to operate the vehicle myself. Whilst this may seem minor, after already dealing with the inconvenience of breakdowns and extended periods without my own vehicle, it added to an already frustrating experience.

Following the third breakdown, which occurred shortly after the vehicle had been returned to me, I felt there was very little empathy shown for the disruption I had experienced. Having been recovered multiple times, spent weeks without my vehicle and experienced considerable inconvenience to my work and family life, I expected a more customer-focused approach.

The most disappointing aspect, however, has been the handling of my formal complaint. I submitted a detailed complaint on 30 April 2026 outlining my concerns and asking for clarification regarding the root cause of the breakdowns, the repairs that had been carried out, and whether the underlying issue had ever been conclusively identified. Despite multiple follow-up emails, telephone discussions, and repeated requests for clarification regarding the root cause of the breakdowns and the repairs carried out, I have still not received a substantive reply. At the time of writing, it has been over five weeks since my complaint was submitted.

After experiencing three breakdowns, multiple recoveries by the AA, prolonged periods without my vehicle, months of uncertainty and a significant loss of confidence in a vehicle that I purchased from Pentagon less than two years ago, I do not feel it is unreasonable to expect a clear explanation and response to the concerns I have raised.

Whilst I acknowledge the effort that has gone into investigating the vehicle, the lack of communication regarding my complaint and the absence of any meaningful response have left me feeling extremely disappointed with the overall experience.