Richer Sounds - Brighton Avaliações 

2.512
O TrustScore é 5 de um total de 5

4,9

54 London Road, BN1 4JE Bridhton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(2.512)

23.467 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Delivered on time.

Delivered on time.
Good sound. It keeps losing the internet connectivity but that's not relevant to this review

19 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Surpassed my expectations…

Charlie at the Brighton store was incredibly helpful from the moment I walked through the door (but wasn't pushy). He listened to what I was interested in, suggested alternatives and help me settle in the best hifi solution - a WiiM Ultra stream and WiiM Vibelink amplifier. He even found me a CD deck that matched the same physical footprint. I'm absolutely delighted with the result when it was delivered. I thought I might have to haggle on price but the final deal was very competitive. Brilliant customer service!

13 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Really good service and an excellent…

Really good service and an excellent deal on my system . Toby was brilliant , explained everything and made me a great deal . So nice to go to the store and actually see what you are buying . Very happy with the set up thank you

16 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Always use RS

One phone call and I had the tv I wanted
The staff are always friendly and helpful

15 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

I had chosen a tangent preamp111 from…

I had chosen a tangent preamp111 from the helpful information on the Richer Sounds website. The staff at the Brighton branch confirmed that the preamp would both enable me to play vinyl from my turntable via my hifi, and to connect my online streamed music from my tablet Pc using the preamps Bluetooth. I am very pleased with the performance of the Preamp.

14 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

The team at the Brighton store managed…

The team at the Brighton store managed to get a Chord M Scaler for me direct from the manufacturer then due to be delivered direct to my house with a six year guarantee included. They really went the extra mile so I could continue to use Richer Sounds as my preferred provider because of the outstanding customer support.

4 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Great shop, top staff

Nice shop with knowledgeable, helpful and friendly staff. Toby sorted out my speaker cable requirements and put the cable ends on for me all in double quick time. Got the stuff home, plugged it all in and it worked perfectly. Highly recommended.

11 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Avaliado com 4 de um total de 5 estrelas

My requirements were listened…

My requirements were listened to,questions asked to clarify what I was looking for and my price range. I was then offered various options that met my criteria and the differences explained in a clear way.
The tv I wanted was not in the warehouse, but one was in the shop and the staff went out of their way to deliver to me on the same day!!

4 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your feedback, it's great to read your comments on the service you received and that the colleagues went the extra mile to get the TV to you on the same day!

I do hope all is well with the item, and we hope to see you again soon. Hopefully next time, we'll be able to earn that extra mark, and make it 5 star experience for you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Extremely efficient

The assistant, Minty, was able to identify what I was after quickly. He explained the box contents easily and I was able to go about the rest of my day promptly.

9 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Well done!

We received great advice before our purchase. They did all they promised, quickly and efficiently. Their prices are very competitive. If I purchase again, I will use them again. Well done!

4 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Another repeat purchase from Richer…

Another repeat purchase from Richer Sounds, and I'm really happy with it.

On the phone and in store, the staff were helpful and friendly.

Plus the TV I bought is so much better than the one I bought for a similar amount of money, from Curry's last year.

I couldn't find a better price online either, so all in all there really is no reason to go anywhere else!

2 de maio de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Fantastic staff & competitive prices

Extremely helpful polite staff. Spoke to Minty initially, then called back following day and spoke to Charlie also at your Brighton store. Charlie was also extremely helpful, informative and easily price matched after I’d made the purchase then found it cheaper with a competitor. No hard selling or trying to pressure the customer which is incredibly refreshing. Charlie listened and understood what was wanted. Purchased from your Glasgow branch many years ago & also had a very positive experience. Extremely grateful you use a reliable and competent delivery company too who kept me informed of when to expect delivery, giving a more accurate estimate as the delivery became nearer. Highly recommend for amazing staff, especially Charlie at your Brighton store, & competitive pricing.

30 de abril de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Brighton Store

Brighton Store: always happy to buy from this store, staff always helpful. we only buy from them either in store or in this case over the phone.

30 de abril de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Really helpful staff

Really helpful staff who patiently answered all my questions on the phone. In store they were just as helpful, this meant that I could try on headphones to get the correct fit and with their expert advice I bought the perfect pair. The price was excellent, and I will be happy to shop there again.

28 de abril de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Very helpful and knowledgeable team

Very helpful and knowledgeable team. We were looking at a cheaper turntable but after we asked to look at the one we wanted we decided to get a better one. The guy was very helpful and explained the differences without being pushy

26 de abril de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

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