Richer Sounds - Croydon Avaliações 

1.390
O TrustScore é 5 de um total de 5

4,9

109 South End, CR0 1BG Croydon, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Connection that makes the difference It's all-too common to get connected to a sales representative who only knows how to use the ordering system etc. but each time I have dealt with Richer Sounds... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased a record player for our grandson for his 17th birthday. Ordered over the phone and all very efficient. Was delivered promptly and in time for his birthday. However when he unpacked it the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought an LG G5, from curry's and was awaiting delivery. It was £2300. I then saw that Richer Sounds was offering the same TV but at £1899 and including an LG sound bar, worth £799. WHAT A DEAL!!!... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simply brilliant service by the Croydon branch. Just so refreshing to speak to nice people, who know their stuff and bend backwards to help. Super happy with service, advice and products. Nice work... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(1.390)

25.159 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Thank you Kieron at Richer Sounds

Very helpful and informative staff made the whole experience of buying a new television and DVD player Very straightforward.

17 de agosto de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great service

I arrived at the Croydon store before opening but was still allowed in to collect my purchase. Always so helpful and great value.

16 de agosto de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Connection that makes the difference

Connection that makes the difference

It's all-too common to get connected to a sales representative who only knows how to use the ordering system etc. but each time I have dealt with Richer Sounds it's always someone well-versed in their world and as eager to talk about hardware as I am - a genuine pleasure and a rarity these days when too often skilled and interested people are replaced with automated systems - long may they continue to be human!

13 de agosto de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Simply brilliant service by the Croydon…

Simply brilliant service by the Croydon branch. Just so refreshing to speak to nice people, who know their stuff and bend backwards to help. Super happy with service, advice and products. Nice work.

28 de fevereiro de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful service

Polite, friendly and helpful service. Price matched for me, saved me money so no reason to shop around. Delivered 24 hours. Highly recommended

2 de agosto de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Purchased a record player for our…

Purchased a record player for our grandson for his 17th birthday.
Ordered over the phone and all very efficient. Was delivered promptly and in time for his birthday. However when he unpacked it the hinges for the dust cover were missing . I phoned the Croydon branch and spoke to Dominic . Having explained about the hinges missing he said he would send a complete replacement . This came the following day and the original record player was collected . We have a very satisfied and happy grandson playing vinyls just like we did in the 60s ! Everything comes round again 😃

29 de julho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

All good

Friendly staff. Good delivery service.

18 de julho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Helpful and knowledgable staff

Helpful and knowledgable staff
Good products

17 de julho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

I bought an LG G5

I bought an LG G5, from curry's and was awaiting delivery. It was £2300. I then saw that Richer Sounds was offering the same TV but at £1899 and including an LG sound bar, worth £799. WHAT A DEAL!!! Naturally I cancelled the order with Curry's. Unfortunately there was a bit of a mix up with the delivery date from Richer Sounds. However, they pulled out all of stops and honored the delivery date that had been promised!! They always answer the phone quickly and no question is too much trouble for them. Exceptional service.

20 de julho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Avaliado com 4 de um total de 5 estrelas

Ordering Glitch

The item I ordered from the Croydon Store was out in stock, but could be available for collection the following day. The online payment system did not work, though I tried it twice. This needs sorting out as others may have the same problem paying. Staff at Croydon very helpful and I was able to pay over the phone with the item delivered to my home the following morning.

9 de julho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for taking the time to leave us your feedback and we're sorry there was some initial difficulty in paying online. It's great that the store resolved things for you quickly, and we'll raise the matter with our IT team.

The Customer Experience team

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent experience. Beat the best price I could find, with a long guarantee.
Delivery wasn't in the time slot stated bit all ok in the end.

8 de julho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service from Dominic

I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across.
From the moment I walked in, Dominic went above and beyond to provide a truly first-class service. His professionalism, product knowledge, and genuine willingness to help made the whole experience enjoyable and stress-free. Nothing was ever too much trouble, and he took the time to answer every question without making me feel rushed.
Dominic is a real credit to Richard Sounds and a huge asset to the company. Customer service like this is becoming increasingly rare, and I only wish there were more people like him.
Thank you, Dominic, for your outstanding service. I will definitely be returning and highly recommend Richard Sounds Croydon.

9 de julho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Very helpful shop staff.

Very helpful shop staff.
Took his time explaining the difference options available to us.
Very knowledgeable on the products.
He was call Dominic in the south Croydon shop.

2 de julho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

We had plenty of questions about the…

We had plenty of questions about the quality of various tvs ie,oled,qled etc,Richard the sales assistant was very knowledgeable and gave us plenty of advice as to what would suit us best,we ended up wigh 65"s90f samsung and a klysch sound bar,very easy installation and we are over the moon with the quality of the products

1 de julho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

I bought a Cambridge audio MXN10…

I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.

2 de julho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Fantastic service from Richer as usual

Fantastic service from Richer as usual. Richard was very professional and everything was ready when I collected my TV.
I've always had good service from Richer Sounds over the years.

Thank you!

15 de junho de 2026
logotipo da Richer Sounds - Croydon

Resposta da Richer Sounds - Croydon

Thank you for your wonderful feedback

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