Richer Sounds - Glasgow Avaliações 

5.159
•
O TrustScore é 5 de um total de 5

4,9

57 Jamaica Street, G1 4NN Glasgow, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries. No high pressure sales Kept well informed about my delivery - items I purchased were out of stock. De... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simon was really friendly and helpful during my visit and great at answering all my questions. The delivery arrangements for the product were excellent - it was really well packaged and arrived even q... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(5.159)

24.500 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Supportive and engaging customer…

Supportive and engaging customer service. Got to know about Richer sounds after purchasing from another retailer and having to purchase from them due to even a better deal.

6 de setembro de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great staff assistance and options…

Incredibly helpful and knowledgable staff when I used both the Edinburgh and Glasgow branch for purchases.

Made one purchase in Edinburgh and they arranged delivery to the Glasgow branch and advised of options for next purchase. Speedy delivery and more great assistance when I went to Glasgow for collection and second purchase. This one delivered to home and again very speedy and excellent delivery service.

Good advise about connections and cable needs. Not pushy on insurance but politely explained and offered

3 de setembro de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Had an unbelievable price beat quote…

Had an unbelievable price beat quote for 65” LG G5, the staff were all great, had a laugh with Alan, extremely happy with the tv too

3 de setembro de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 3 de um total de 5 estrelas

A bit chaotic - but remedied professionally

Ordered an item online and was told to collect it from store. When I arrived it wasn’t there. 🙄 Store arranged for it to be delivered to me but it was delivered to store not my home. Eventually arrived and it wasn’t important as I wasn’t in a hurry but pretty poor delivery set-up.
+++Subsequently had discussions with Richer Sounds representatives who were fulsome in their apologies and offered me a £40 credit. They accepted that human error had been a factor. It was handled professionally and they persisted in their attempts to contact me to remedy the situation. Richer Sounds underlined why they have a good reputation for customer service.

3 de setembro de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

I was genuinely sorry to read your review and offer my sincere apologies. I've since investigated and initially there was an admin issue in store with the stock of your click and collect order, to compound that the colleague made a further mistake arranging delivery of the products to the branch as opposed to direct to you as agreed.

Along with our Operations team I will arrange some urgent training with the branch to avoid this happening again, and in the meantime one of our team will be in touch with you directly to put things right. Hopefully you can see that such human errors, albeit inevitable, are rare, and I'm sorry we let you down.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

TCL 65inch TV

Great price, great service and great TV. Very happy.

1 de setembro de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Researched the Tv we wanted

Researched the Tv we wanted
Richer Sounds had the best deal , calked the Glasgow office reserved the last one in stock
Drive over and collected it
Best TV ever … very happy

29 de agosto de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Everything good

Everything good, guy in shop was very knowledgeable and helpful, took less than 10mins to purchase my tv and get delivery details.

29 de junho de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great service

As always service second to none staff are friendly and full of knowledge about their products. I have bought all my tvs here and would go nowhere else. Thank you

28 de agosto de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

5 star product, service and delivery

First time using Richer Sounds and it has made me wonder why I haven't before. Huge range of quality products, very competitively priced, speedy delivery plus efficient and friendly customer service. I don’t see why I'd go anywhere else in future for my audio purchases. My new Philips Tina turntable looks and sounds amazing. Thanks guys, keep it up and please accept a thoroughly well deserved recommendation from me, cheers.

1 de setembro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, great price. I don’t know why anyone would shop anywhere else for hifi or av equipment.

26 de agosto de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Nothing was an issue with David who…

Nothing was an issue with David who sorted out my price. I told him that I had found a deal with another company explained that I was a VIP account holder with him and he beat the
Price I had. Excellent company to deal with and always professional from order to pick up…. First class for the customer.

25 de agosto de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Helpful and friendly

Helpful, enthusiastic and friendly staff. Over the phone and in store. Great service.

22 de agosto de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Once again it's 5/5

Have previously bought from Richer Sounds and all has been good. Once again it was a 5* experience to purchase from this branch.

25 de agosto de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great service and product

Great, patient service from Stephen in the Glasgow shop over the phone. Terrific tv and soundbar at good price. Delivery came two days later which was excellent. I even called Stephen when I was having a bit of difficulty setting up the tv and he sorted out the situation for me. All good.

25 de agosto de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent selection of products

Excellent selection of products, helpful, friendly staff with a great expertise.
Very competitive prices with a fast delivery.

23 de agosto de 2026
logotipo da Richer Sounds - Glasgow

Resposta da Richer Sounds - Glasgow

Thank you for your 5 star review!

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