Richer Sounds - Hanley Avaliações 

2.053
O TrustScore é 5 de um total de 5

4,9

2 Providence Square, ST1 2LQ Hanley, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.053)

23.511 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really helpful knowledgeable staff

Really helpful knowledgeable staff, chose the wrong product originally but no issues when returning for an exchange . Would definitely recommend

2 de abril de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Easy purchase with guarantee

Wanted a TV and knew exactly what model I wanted. My local store had it in stock and also had the best deal on price and it came with a 6 year guarantee included. The shop assistant had it ready for me to collect and loaded it into my vehicle. What's not to like?

1 de abril de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Ex-display TV at a bargain price

They priced an ex-display TV at a significant discount. Being from RS it was still in excellent condition.

1 de abril de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Will always goes the extra mile and…

Will always goes the extra mile and always helps with advice and any problems I've got 5star thanks tony 👍

1 de abril de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Deputy manager will

Hanley stoke on trent
Will deputy manager was very helpful we set up my old speakers to get a good matched amp
Couldn’t be more helpful ⭐️

27 de fevereiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Richer Sounds

As usual excellent service once again from Richer Sounds

31 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Jacob was more than helpful and…

Jacob was more than helpful and patient,giving excellent advice to choose particular products.I bought a tv from Richer some 10 years ago and again the staff were really pleasant all that time ago.I would recommend your company to everyone.5 stars !

29 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

TV problem

I've been emailing the company over a problem I had with the tv, this has been going on for some time, but the company have gone up and beyond to try and get to the bottom of the issue. Eventually it turned out to be a problem with wiring, I have apologised to the Manager who has been really understanding, I wish to thank the.

25 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

TV and Soundbar - great experience.

On a recent visit to purchase a new TV and soundbar, we received first class service and advice from the Hanley team. Jacob in particular was extremely helpful and helped us to finally choose products that were both fit for purpose and within our budget.

We are very happy with the new TV and Soundbar. Thank you guys.

21 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Fantastic service all round

Fantastic service all round. Well done to the staff at Richer Sounds, Hanley.

24 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

New TV oled

Price was good and salesman knowledgeable was good

22 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service! I only had a vague idea of what I wanted, and Jacob was great at talking through the options and giving advice. Ended up with an audio system I’m very happy with at a good price.

29 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great service and demostration Jacob…

Great service and demostration Jacob was very knowledgable on the various options and suggested an excelent upgrade on the speakers

26 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Samsung OLED 65inch television

It was smooth with no pressure selling and the store manager who sold us this item is a proper gentleman.

The Samsung 65 inch OLED television is the best on every points and we are very happy with the purchase.

The price was £350 cheaper compared to Curry’s, and while we were at Curry’s they wanted to sell us the LG.

Once again Richer Sounds are far better then its competitors.

26 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Spoke with telesales

Spoke with telesales, very helpful, provided free next day delivery and best price anywhere for TV

18 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Straightforward advice that we could…

Straightforward advice that we could use to make an informed choice. We were delighted with the patient service we received. The TV is fabulous.

18 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Responsive

12 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great staff

Great staff, highly knowledgeable, patient and helpful. No hard sell, just good advice

14 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

You're great guys and always have been

You're great guys and always have been. Just don't do anything different.

13 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great discovery.

Helpful knowledgeable staff. Good honest information without any pressure to buy. Competitive prices with great after sales service. First time we had shopped there but had heard glowing reports. Definitely our first stop in future.

12 de março de 2026
logotipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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