Richer Sounds - Middlesbrough Avaliações 

1.647
•
O TrustScore é 5 de um total de 5

4,9

63-65 Borough Road, TS1 3AA Middlesbrough, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great shopping experience. Friendly and knowledgeable staff. Equipment is available to try out, in-store. Best prices I could find, anywhere. Great range of TV, HiFi, etc. Parking places directly... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The guy in the shop, I think his name may have been Dave, was pleasant & very knowledgeable. I've shopped with Richer Sounds numerous times over the years & always found the staff to be the same. I w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, Reino Unido

  • 0333 900 0096

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(1.647)

24.500 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best service I've ever had

Best service I've ever had, for anything, ever.On the phone and instore. Both staff were 10 out of 10.Wouldn't go anywhere else now.

4 de outubro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Guys recommend amazing and brilliant…

Guys recommend amazing and brilliant Hisense tv,best ever owned, will definitely use again, so helpful and kind explaining everything.

8 de outubro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Middlesbrough store

Shopped in the Middlesbrough store, dealt with Paul and Shaun, absolutely amazing service, wouldnt go anywhere else for my electricals shopping, thank you

7 de outubro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great shopping experience

Great shopping experience. Friendly and knowledgeable staff. Equipment is available to try out, in-store. Best prices I could find, anywhere. Great range of TV, HiFi, etc.
Parking places directly outside of the shop are very convenient, too.

6 de outubro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 4 de um total de 5 estrelas

Their employee’s determination to…

Their employee’s determination to ensure you get the service you expect from a great retailer!

3 de outubro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Avaliado com 5 de um total de 5 estrelas

New headphones

Called into Richer Sounds to see if they had the make and model of headphones I was looking for. Service was outstanding. I left the store after about 5 minutes with the headphones and the bill was discounted by £10. Great result as always from Richer Sounds.

25 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Service overall was excellent

Service overall was excellent, very fast Click & Collect turnaround. Staff are always friendly and give advice when asked. No problems at all. Will be shopping here again soon.

23 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great service as always

The staff were incredibly helpful and ordered my streamer without any hitches which arrived the next day. I also got a small discount as I needed to get a dongle so I can use it with headphones.

22 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

First-class service

First time buying from Richer Sounds and the experience was flawless. A huge thank you to Shaun for being so helpful and holding an order for me, which allowed me to secure a great deal. The customer service here is responsive, professional, and far superior to other retailers. I will definitely choose them again for future electronics purchases!

21 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Excellent and professional service as…

Excellent and professional service as always. Informed advice from the staff with no pressure to buy.

19 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Old fashioned Service

Richer Sounds a consistently good company, with good products and service to match. My Hisense 50" TV was delivered on time and the date quoted. It is always a pleasurable experience to visit the Middlesbrough Store, my thanks to Paul.

14 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Avaliado com 4 de um total de 5 estrelas

Amps that dream of Sheep..

Amps that dream of Sheep..
Regarding Richer Sounds Customer Service addressing a very problematic AV Amp purchase...
It was addressed and I received a replacement the very next day.
They organised the pickup with the delivery.
And I was good to go...
As far as the purchase of the Amp, that tested my patience and sanity, but the exchange was up and running.
Fully configured with both my power amp, 5.1.2 speaker setup and media server.
So...i can sleep easy...

18 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your feedback and for taking the time to leave us a review.

We were sorry to read of your frustration with the initial Amp, but we are pleased to see that this was quickly resolved and you are now able to enjoy your new setup, after a prompt exchange.

Many thanks,

The Customer Experience team

Avaliado com 5 de um total de 5 estrelas

Very good impartial advice

Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐️ always my go to for audio & av equipment and I keep going to Richersounds. Only use Middlesbrough store as nearest to me and all the team there are outstanding.

18 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

I’ve used Richer Sounds for various…

I’ve used Richer Sounds for various purchases for decades. Always good! Fair pricing, not much more to ask.

16 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 3 de um total de 5 estrelas

Disappointed

Disappointed, I thought that the 6 year guarantee was for 6 years, I never realised that you would not repair the TV and only offer partial refund. I now have to go and buy another TV. I should have just bought a cheap one to begin with. The staff in Middlesbrough were really helpful but bound by this policy.

14 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

It's obviously disappointing to learn of the problems with your television, and that despite our best efforts it could not be repaired.

In these instances we generally supply a credit note, taking into account the age of the set. Prices of similar technology naturally depreciate over time meaning that in most cases customers can simply either replace their unit using the credit or upgrade should they wish. I also noted that the TV in question was a replacement for a previous faulty set under the same guarantee, so I'm sorry of course you've experienced another faulty item, and that it wasn't clear what the resolution would be this time for whatever reason.

I will arrange for our team to get in touch and help resolve the issue, and if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Great service and best price

Great service and best price. I shopped around speaking to several audio outlets. Richer Sounds Middlesbrough was not only the best price but the only one that took the time to make sure my order would work for my situation. Would definitely use again.

14 de setembro de 2026
logotipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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