Richer Sounds - Milton Keynes Avaliações 

1.804
O TrustScore é 5 de um total de 5

4,9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices b) orderi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(1.804)

24.722 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, really knowledgeable without pushy selling tactics and some really great products at excellent prices.

15 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Order, await delivery to your local shop, collect../

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices
b) ordering on the website is simple; if your local branch hasn't got the item in stock, you can have it delivered to your home address or pick it up from the shop when it comes in
c) the staff are friendly, knowledgable and efficient and they make the whole experience great.

4 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Friendly service when I collected

Friendly service when I collected. Helpful, happy for me to unbox and test equipment before leaving the store.

12 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Super service from Aiden

Super service from Aiden. Extremely knowledgeable and helpful. I would have no hesitation shopping here again.

11 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

I managed to replace my old cd player…

I managed to replace my old cd player with a new one in a few minutes. Sounds good as well.
Parking around the store is tricky but I was able to park on the delivery bay, so no problem.

12 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

My experience at Richer Sounds Milton…

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m very happy with my Roksan Attessa CD Transport, after having it for a week it sounds amazing.

10 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Exceptional price and service.

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it locally. Was is there not to like ?? The staff were very helpful they called me when it was in.

10 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Avaliado com 2 de um total de 5 estrelas

The shop was great the delivery from…

The shop was great the delivery from dpd was poor tried to deliver and 7.35 am on monday without any txt or email warning
I registered on the app upgrade delivery to their so call vip service (£5) and ask for afternoon delivery that was confirmed by email and low and behold they delivered at 7.30 am again the email for delivery came 10 minutes before the arrived and it was by luck i hadnt gone for run that morning and was in

8 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thank you for your review, although I was really sorry to read about the trials you had with DPD and offer my sincere apologies.

From initial investigation I can't see any of the usual notifications you should receive from them being sent, which we will of course take up with the courier urgently. It's also obviously frustrating that as you are clearly an early drop for this specific route, that this gives you less time to prepare than others, and we will also discuss with the courier what we can do to better help customers in your situation.

In the meantime, I will arrange for our customer service team to get in touch to check all is well with the products and resolve the matter to your satisfaction. senior member of the team will be in touch directly to discuss a suitable solution. Hopefully you can see from the 98% of positive reviews on Trustpilot that issues such as this are rare, but I'm sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Proactive and flexible service

I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but was there before official opening hours. The staff onsite helped me collect my item and be on my way without any fuss.

6 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Milton Keynes Branch

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next day (Saturday).
The staff were knowledgeable and friendly. Great service.

31 de julho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent as usual

Super fast getting the product in next day for me to collect or the option of delivery. Took it out to my car. Always a good service, keep up the good work.

6 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Very helpful

5 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Problem with My Sony TV

Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve the matter. I’m extremely grateful for their professionalism, communication and commitment to getting things sorted.

4 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

We got great advice and price

We got great advice and price for the equipment we wanted.
There was a minor problem which was resolved very quickly

30 de julho de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Helpful advice

Helpful advice, decent delivery time.

2 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Walked into your MK Branch on Saturday…

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items the one i selected wasn't in stock in store but he let me have the display model at a discounted price. He went on to carefully check all the items were present. Super customer service, so refreshing to receive this, made my day. Thank you Adam

8 de agosto de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Very good place to buy from 2nd tv and…

Very good place to buy from 2nd tv and surround ive purchased and always give best deals and awesome customer service, we had issues with tv damaged on delivery and Aiden sorted it in milton keynes in 24 hours, thank you

22 de maio de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

The person working at till was serving…

The person working at till was serving another customer but he took the time to acknowledge me and said that someone would be with me soon.

1 de agosto de 2026
logotipo da Richer Sounds - Milton Keynes

Resposta da Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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