Richer Sounds - Solihul Avaliações 

1.719
O TrustScore é 5 de um total de 5

4,9

9 Station Road, B91 3TG Solihull, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service from the team at Solihull. I knew what I wanted and there was no heavy handed attempt to upsell or push additional stuff (they did check my speakers were up to the job though). G... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The honesty and integrity of the staff. When I was telling Marcus how I enjoy the little Denon MD41 system MORE than the Marantz 6007 CD player & amp* he agreed with the quality of sound, said they ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Usual fuss free purchase and delivery. These guys actually want to do business, which is why I have remained a customer for 30 years. These days, they're also selling real audiophile kit too

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought some Chord Rumour X Cable and banana plugs [over the phone] and collected them the next day. They cable was cut to the exact lengths I required and was ready even earlier than requested! Such... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.719)

25.159 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent all round

Excellent all round. I ordered my amplifier online and had it delivered to the Solihull store for collection. Very smooth service. Thank you.

21 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Top stuff

Usual fuss free purchase and delivery. These guys actually want to do business, which is why I have remained a customer for 30 years. These days, they're also selling real audiophile kit too

19 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent service, as always

Excellent service from the team at Solihull.
I knew what I wanted and there was no heavy handed attempt to upsell or push additional stuff (they did check my speakers were up to the job though).
Good price, easy payment process and super fast delivery the next day.

18 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thank you for your wonderful feedback

Avaliado com 4 de um total de 5 estrelas

ABSOLUTELY GREAT OLED55G56LS PICTURE PERFECT FOR PC WITH 5 YEARS BURN SCREEN WARRANTY

Firstly... THEY was not the cheapest. & wanted £20 delivery charge ontop.. BUT don't let that put you off.. i purchase an oled TV from richer sounds the flagship OLED55G56LS ... i was going to purchase the cheaper LG55C5 MODEL... the nice gentleman Carl or Gareth (sorry no good with names) asked what my main use was going to be, as I told him I wanted to use this as a pc monitor... he advised me to go for the G5 model, as this comes with 5 YEARS screen warranty from LG, (against screen burn) this was a prime example of customer care.. NOT a sales tactic.. it was the right thing to suggest... on price ... the tv was on sale at richer sounds for £1299 (and comes with a free LG SOUND BAR worth £199..) ... why i say not the cheapest .. very catalogue had the same tv in stock.. for sale at £1299 BUT THERE WAS A 10% OFF DISCOUNT CODE, making it £1169.10 BUT NO FREE SOUND BAR, I guess free .. IS NOT always free... the difference was still £130.. SO TO SUM UP .. WHY ONLY 4 STARS.. THATS WHY .. in my eyes I paid £1159.10 (£10 discount for joing vip club) for the tv & £130 for the sound bar.. the THING that swung richer sounds way.. customer care and 6 year guarantee.... Would recommend this shop... BUT MAYBE HONOUR a price match guaranteed price.. it says you do.. but when mentioned I was told.. but you get a FREE SOUND BAR.. it's not free if it's incorporated into some of the price... Only the 6 years extra guaranteed swung it for you... that's not the way to run a 5 star service... thank you 4 out off 5 stars

17 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Hi there,

Thank you for the feedback and for taking the time to leave us a review.

Our apologies for any lack of clarity regarding the price match and product bundle you purchased, and we will certainly take this feedback onboard for the future.

If there is anything else we can do to assist you, please contact our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.

Many thanks,

The Customer Experience team

Avaliado com 5 de um total de 5 estrelas

Plesent experiance at shop.

Plesent experiance at shop.
Made me welcome set up headphones for me to hear ..gave me as long as i needed to assess.
Nice helpfull staff.

17 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

From browsing to buying

Great friendly and helpful service from Sam in the Solihull branch.
Not my local shop of Chester, but we were in Solihull for the weekend and popped for a browse as you do.
I ended up buying a Cambridge evo one to replace the hifi set up in the lounge, mainly for a cleaner more modern look but also to keep a good standard of sound I'm used to.
Sam was very helpful as we tested and listened to the evo in situ' on the shelf (i.e real life conditions) rather than the 'perfect' listening room.
We were very impressed and bought on the spot, so good advice given and a good salesman all in one.
5 days in using at home and quite impressed with the quality of the unit as a whole, easy set up on the Stream Magic app for streaming, CD player, TV Bluetooth and aux and quite a smooth envoloping sound with deep tight bass.
I must admit I do have a man cave with my main tradition hifi system to get my serious fix, but this all-in-one is a nice balance between modern life style convenience and excellent quality sound.
Great helpful staff in Solihull store and delivery was on time as arranged. Thank you.

16 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Long Live Richer Sounds!🏅

I bought some Chord Rumour X Cable and banana plugs [over the phone] and collected them the next day. They cable was cut to the exact lengths I required and was ready even earlier than requested! Such a great service! I have used Richer Sounds in the past and this purchase only cements [even more] my fondness for this great Hi-Fi company! Long may you last! [Vinyl forever of course😃🎸👍!!]

15 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Super quick and friendly service

Super quick and friendly service, even less than 15 minutes before closing!

15 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great Price-Easy Ordering

Great Price. No fuss- easy ordering. Super Quick and Careful Delivery. All A1.

14 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

The honesty and integrity of the staff

The honesty and integrity of the staff. When I was telling Marcus how I enjoy the little Denon MD41 system MORE than the Marantz 6007 CD player & amp* he agreed with the quality of sound, said they had one called it a work horse. The Denon has way more bottom than the Marantz and there is more going on down there than bass (*Denon through B&W 607 S1s brilliant) I bought two more sets.

12 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Ordered a roll of speaker cable and an…

Ordered a roll of speaker cable and an amplifier for my Audio Technica record player at the online shop, for pickup at the Solihull branch. Quick delivery (came in the next day), good service and communication (several emails from delivery agent to confirm when the products had gone out and arrived), good product description (helpful in choosing the right products). Would use RS again.

11 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

They sent an email for a product I…

They sent an email for a product I would like, and I bought it. Job done. Marcus was very helpful. The product arrived two days later, what more could you need.

8 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

The team were very helpful

The team were very helpful, helped me pick out a system that fit my needs and explained the differences between several options I had considered.

6 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent LG TV

Excellent LG TV, and very helpful sales guy. Delivery also spot on.

5 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

I got a quick response when my tv broke…

I got a quick response when my tv broke down but because of the fantastic warranty they provide I was fgiven a great credit I could put towards a newer model and I'm so happy with my set up I'd like to thank Stuart and Marcus at the Solihull shop for looking after me and giving the best advice in my price range.. 100% customer service guaranteed everytime 5⭐⭐⭐⭐⭐

4 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Competitive price

Competitive price. Very helpful in-store staff. Smooth delivery.

1 de agosto de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Always a pleasure dealing with Richer…

Always a pleasure dealing with Richer Sounds. Knowledgeable, helpful and reliable as always. Big thanks to Sam at Solihull who has helped me many times over the years with several purchases and always gives 5 star service. Thanks again RS Solihull.

29 de julho de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

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