Safestore - Carshalton Avaliações 

16
O TrustScore é 4 de um total de 5

4,2

Wrythe Lane, SM5 2RE Carshalton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The 2 Gentleman at wrythe lane Carshalton,Gave me the attention and service the best I have in a long time.These 2 Gentleman are a credit to your company, I will be visiting there soon to start my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just started buying up abandoned storage units and quickl;y found myself needing a unit of my own. Considered several places but ended up with Safestore in Carshalton. Started 2/3 weeks ago, got... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I highly recommend Safestore Carshalton for the competence and friendliness of its staff and convenience and security of its premises. Sean from Safestore Carshalton guided me from my initial phone ca... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amit, Sean & Gerald are always very professional but also very friendly and welcoming. Every time I visit it’s a very pleasant experience. The best Safestore I’ve been too because of these guys!

A empresa respondeu


Detalhes da empresa

  1. Garagem
  2. Depósito
  3. Almoxarifado

Escrito pela empresa

Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.

Safestore the things you love

Escrito pela empresa

Safe self storage in over 120 UK locations
We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

16 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(16)

1.687 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The 2 Gentleman at wrythe lane…

The 2 Gentleman at wrythe lane Carshalton,Gave me the attention and service the best I have in a long time.These 2 Gentleman are a credit to your company, I will be visiting there soon to start my storage
Very rare to find these days,well done

5 de agosto de 2026
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thank you, Lloyd, for your wonderful feedback! We're thrilled to hear that the team at Wrythe Lane Carshalton provided you with exceptional service. We look forward to welcoming you back soon for your storage needs.

Avaliado com 5 de um total de 5 estrelas

Best experience

Best experience for storing my personal stuff.

28 de julho de 2026
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thank you, Amico Builders, for sharing your positive experience with us! We're delighted to hear that you found storing your personal items with us to be the best experience. We look forward to continuing to meet your storage needs in the future.

Avaliado com 5 de um total de 5 estrelas

Rolston was awesome!

Rolston was awesome!

29 de julho de 2026
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thank you, Ronel, for your wonderful feedback! We're thrilled to hear that Rolston made such a positive impression. We appreciate your support and look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

Great Store

Fantastic experience. Great Staff and very clean facilities.

25 de julho de 2026
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thank you, Amit, for your wonderful feedback! We're thrilled to hear that you had a fantastic experience and appreciated our staff and clean facilities. We look forward to welcoming you back in the future.

Avaliado com 5 de um total de 5 estrelas

Great store

27 de junho de 2026
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thank you, Daniel, for your wonderful review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future.

Avaliado com 3 de um total de 5 estrelas

Ridiculous termination process

*Update

I have been asked to update my review to reflect the site itself. The site is clean and tidy, the staff have always been helpful when i have spoken to them

I have however just seen their response which is a little disingenuous. I know that there is a notice period, which i acknowledged in my email. The fact that it can only be handled on specific dates is, as I said ridiculous. If you acknowledge that the notice can be confusing, maybe you should either simplify the process

Ridiculous termination process
The site for storage itself is good. Spotlessly clean and secure. I’ve gone to give notice and I’ve been told I can only do it between the 6th and 12th of next month. Apparently their system can’t cope. So now I have to make a calendar reminder to send the same email I’ve already sent! Ridiculous

25 de junho de 2026
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thank you, Gareth, for sharing your feedback with us. We're glad to hear that you found our storage site clean and secure, but we're concerned about the inconvenience you've experienced with the termination process. Your comments are valuable, and we'll certainly look into improving this aspect of our service.
----
We have reviewed your account and as for all customers, our storage agreements include a notice period, which needs to be provided before the start of the next billing cycle to avoid a further invoice being generated. Once a new billing period has commenced, the associated charges become payable in line with the agreement. We appreciate that notice and billing dates can sometimes be confusing, and our teams are always happy to explain how these work and answer any questions to help customers plan their move-out.

Avaliado com 1 de um total de 5 estrelas

Safe Store Carshalton Review

Safe Store Carshalton Review: Sucker Punch Price Hikes & Exit Blockade
They start strong to hook you in—after the 8-week boat price promo, I paid £210/month for over 2 years with no loyalty discount. After a year the malicious hikes kicked in every 2-3 months, jumping to £325 within a year.
When I objected and gave notice to leave, their true colors showed: they levied unlawful late fees by overpulling direct debit, blocked my exit, and restricted goods access as punishment. Business-hours-only access made relocation nearly impossible with zero notice time.
Forced into dual storage I couldn't afford, I defaulted and paid them later. Avoid Safe Store—predatory small-business tactics from start to finish.

Your reply is untrue and not reflective of the true situtation i had an account with you for 2 years and had consistently paid on time your. The deficit has come as a disagreement occuring in the Month of April only.

20 de abril de 2026
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thank you for your feedback. We have reviewed this account and would like to clarify the position. The account had an outstanding balance, and in line with the terms of the agreement, charges and access restrictions were applied accordingly. These processes are clearly outlined at move-in and are applied consistently to all customers. To help with a resolution, the option was offered for the unit to be vacated without further charges being applied. This was intended to provide a practical way forward given the circumstances. While we recognise your right to share feedback, the situation described does not reflect the full context of the account or the options that were made available.

Avaliado com 5 de um total de 5 estrelas

Safestore Carshalton

Amazing and professional customer service by Rolston. Highly recommend to visit store instead of booking online to get you moving same day you decide to get a storage space.

9 de novembro de 2025
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thanks Cris, we appreciate you highlighting the professional service you received from Rolston. We're happy to hear that visiting our store allowed you to quickly secure your storage space. Thank you for your recommendation!

Avaliado com 5 de um total de 5 estrelas

Parcel collection

I came in to collect some parcels very friendly and efficient service!

25 de março de 2025
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thanks for taking the time to feedback Tara - thanks for choosing Safestore.

Avaliado com 5 de um total de 5 estrelas

Just started buying up abandoned…

Just started buying up abandoned storage units and quickl;y found myself needing a unit of my own.
Considered several places but ended up with Safestore in Carshalton.
Started 2/3 weeks ago, got to say I am very happy with the decision I made. Not only is it the nearest facility to my house but Amit, Sean and Ralston have all given good advice and helped me tremendously.
I really cannot praise them enough.

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thanks for taking the time to feedback Steve - our store teams always strive to provide the best customer service so we're pleased to hear how they were able to help you with your storage needs.

Avaliado com 5 de um total de 5 estrelas

Clean storage facilities

Clean storage facilities. Access hours good. The staff there were always helpful. Plenty of parking available. Only had to wait once for a trolley and that’s because one group were selfishly hogging them all.

8 de fevereiro de 2025
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thanks Leigh for taking the time to feedback - we're pleased to hear how the team were able to help you with your storage needs.

Avaliado com 5 de um total de 5 estrelas

Staff are excellent!

Amit, Sean & Gerald are always very professional but also very friendly and welcoming. Every time I visit it’s a very pleasant experience. The best Safestore I’ve been too because of these guys!

11 de abril de 2024
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thanks Ali for taking the time to feedback - we're pleased to hear that the team were able to help you with your storage needs. If there's anything else we can help with in future, please don't hesitate to get in touch.

Avaliado com 1 de um total de 5 estrelas

Worst company ever.

This company are the worst. I rent a unit from them and I got quoted £133 per month and now after a letter saying that they changed the name of the insurance but failed to tell me they up the rent by £13. Then when I told them that I can no longer afford the unit they said I need to pay till the end of the contract up front. That was over £1000. That as I am struggling financially I couldn't pay so they forced me to stay. Also when I hot the unit I got told that I could upgrade or downgrade. But when I wanted to they said I couldn't.

This is the worst storage company ever, they are not accommodating and lie to you all the time.

I would NOT RECOMMEND TO ANYONE WHO WANTS A UNIT as they are nothing but trouble.

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Hi Keiran, we have received your feedback which has been passed to the store team. They have advised that our fees and charges were explained to you as per the terms and conditions of the licence agreement, and there have been multiple attempts of contact and communication with yourself regarding this. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk. Many thanks.

Avaliado com 1 de um total de 5 estrelas

I went to the Carshalton Branch and was…

I went to the Carshalton Branch and was treated very poorly by a sales associate called “Sean” I honestly would not recommend this store. I felt discriminated against because of the colour of my skin. I also observed other customers being spoken to completely different and in a more respectful way compared to me. Please avoid at all costs

21 de março de 2023
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Hi Desree, we have received your feedback which has passed on to the regional manager to follow up with you. Kind regards.

Avaliado com 5 de um total de 5 estrelas

Excellent review for Safestore Carshalton

I highly recommend Safestore Carshalton for the competence and friendliness of its staff and convenience and security of its premises. Sean from Safestore Carshalton guided me from my initial phone call to the selection of the right room size and loading logistics, leaving no question unanswered. Even more so, he anticipated and alleviated potential concerns. I was offered an attractive price and flexibility in the choice of the room size and use of the room. I now have the confidence and peace of mind to have found the best storage for my luggage.

14 de fevereiro de 2023
Avaliação não solicitada
logotipo da Safestore - Carshalton

Resposta da Safestore - Carshalton

Thank you Ekaterina for the lovely comments about Sean, we will pass them on to him. Enjoy your stay with us and if there is anything we can do to help please don't hesitate to ask.

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