Quick check in, albeit we were slightly late due to an unexpected overrun of time on the Karting experience. Easy to set up players & lanes Food can be ordered directly from lane QR code. Prompt... Ver mais
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Localização
Trocar localizaçãoXscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB
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Veja o que dizem as avaliações
I was slightly dissapointed that I booked a bowl and eat for my daughters 11th birthday and it included 2 games from 10am. At 10:15 we were handed a tray of sorry looking chicken nuggets and chips. Th... Ver mais
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From the moment we arrived, we were well treated by reception staff and members off staff in catering, We will rebook again for next Sunday and bring a few more family to enjoy the hospitality of xsc... Ver mais
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Took the grandchildren here we all had an excellent time the staff were extremely helpful and friendly
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Detalhes da empresa
Escrito pela empresa
Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.
Informações de contato
Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, Reino Unido
- 0333 034 6100
4,2
Muito Bom
144 avaliações
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Everything was so fun but the amount of…
Everything was so fun but the amount of staff there was where me and my friend got cheesy chips with chicken was ridiculous because we had to wait like 20 mins. Also should add or fix the puching bag in the arcade
22 de julho de 2026
Resposta da Tenpin - Castleford
Hello Scarlett,
Thank you for taking the time to rate Tenpin Castleford 4 stars. We appreciate your feedback and are sorry to hear about the wait time for your food and the issue with the arcade game. We are actively reviewing our staffing levels and maintenance schedules to improve these areas. All the best ~ Laura
Took the grandchildren here we all had…
Took the grandchildren here we all had an excellent time the staff were extremely helpful and friendly
22 de julho de 2026
Resposta da Tenpin - Castleford
Hi Stephen, thank you for the amazing 5* rating of Tenpin Castleford. We are so pleased to hear that you and your grandchildren had an excellent time and that our team was extremely helpful and friendly. We look forward to welcoming you all back again soon!
Take care,
Kirsty
I was slightly dissapointed that I…
I was slightly dissapointed that I booked a bowl and eat for my daughters 11th birthday and it included 2 games from 10am. At 10:15 we were handed a tray of sorry looking chicken nuggets and chips. The kids had not even finished putting their names on the screen to play the game and they were expected to stop and eat dry chicken nuggets at 10:15 in the morning? This makes no sense and it wasn't even busy, so surely it could have waited for a bit later. I think it was over priced for what they got too, I wouldn't book it again or recommend it to friends.
18 de julho de 2026
Resposta da Tenpin - Castleford
Hello Jenny,
Thank you for taking the time to rate us 2 stars. We appreciate you sharing your experience regarding your daughter's birthday party. We're sorry to hear that the meal timing and food quality were disappointing, and that you felt it was overpriced. We will share your feedback with our team to improve our party experiences. All the best ~ Laura
Resposta da Tenpin - Castleford
Hi Nicola, thank you for your 5* review of Tenpin Castleford! It's wonderful to hear that you found our staff so helpful and the prices so great. See you again soon! Best wishes-Leila
Fantastic package deal and party host
Fantastic package deal and party host. Very attentive and great with the kids and explaining the process to us.
1 de julho de 2026
Resposta da Tenpin - Castleford
Hi there, thank you so much for the excellent 5* review of Tenpin Castleford! We are really pleased to hear that you liked our party package and service from our team! We hope to see you again soon. Best wishes, Jade
We all enjoyed our experience at Tenpin…
We all enjoyed our experience at Tenpin at Xscape in Castleford. Will definitely return
27 de junho de 2026
Resposta da Tenpin - Castleford
Hello Del,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We are so pleased to hear that everyone enjoyed their experience at Tenpin at Xscape in Castleford. We look forward to welcoming you back again soon! All the best ~ Laura
Best Bowling for deals
My son and I love this bowling alley the deals are great and the staff are helpful , the aisles and area you are assigned is always well maintained and I always recommend Tenpin to friends and family
8 de abril de 2026
Resposta da Tenpin - Castleford
Hi Stephen, thank you for the fab 5* review! We're delighted to hear that you have great visits to Tenpin Castleford with your son, and that you enjoy the deals, service and venue. We look forward to seeing you again soon! Best wishes - Adelaide
From the moment we arrived
From the moment we arrived, we were well treated by reception staff and members off staff in catering,
We will rebook again for next Sunday and bring a few more family to enjoy the hospitality of xscape..x
24 de junho de 2026
Resposta da Tenpin - Castleford
Hi Alan
We are so happy to hear you enjoyed your visit and felt well-treated by our team. We look forward to welcoming you and your family next Sunday! Best wishes - Clare
Resposta da Tenpin - Castleford
Hi Sian
We are so pleased your family enjoys bowling with us. We hope to see you again soon! Best wishes - Clare
Was able to move our booking to…
Was able to move our booking to earlier, assisted with lane issues. All a great experience
24 de junho de 2026
Resposta da Tenpin - Castleford
Hi Vicki, thank you very much for the fabulous 5* review of Tenpin Castleford! We are so happy you had the best time as we were able to reschedule your booking! We hope this means you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel
very over priced busy did not take a…
very over priced busy did not take a hour only had 1 ball that 2 people could use
24 de junho de 2026
Resposta da Tenpin - Castleford
Hello, thank you for taking the time to leave a review of Tenpin Castleford! We are sorry to hear your visit was not as much fun as we would have liked. We will be certain to pass all of your feedback onto the relevant team and in the meantime, we would advise taking a look at the deals section on our website here https://www.tenpin.co.uk/deals/ for some great deals we have throughout the week. Best wishes - Mel
Fab experience
Fab experience! Staff were lovely and adapted the party to child’s needs! Would definitely recommend to other
17 de junho de 2026
Resposta da Tenpin - Castleford
Hi Lauren, thank you so much for this amazing 5* review of Tenpin Castleford! We are delighted to hear that you received excellent customer service for the party. We will be sure to pass your kind comments on to our team. We can't wait to welcome you back soon! Best wishes, Jade
Resposta da Tenpin - Castleford
Hello, Thank you for taking your time to leave us some feedback. We are sorry to hear that you found our location expensive. We will pass your thoughts onto our team. Best Wishes - Kimberley
Resposta da Tenpin - Castleford
Hi Samantha, thanks for your 4-star review for Tenpin Castleford! We're so glad you enjoyed your experience and found our place clean and well-priced. We appreciate your positive feedback and look forward to seeing you again in the future! Best wishes - Rosie
Friendly reception staff and excellent…
Friendly reception staff and excellent facilities overall
10 de junho de 2026
Resposta da Tenpin - Castleford
Hi Dave, thank you very much for the fabulous 5* review of Tenpin Castleford! It is wonderful to see you had such an enjoyable visit and found the team very friendly and we can't wait to see you again soon! Best wishes - Mel
Resposta da Tenpin - Castleford
Hi Ian,
Thank you for your fantastic 5* review at Tenpin Castleford! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
How casual & fun it was
How casual & fun it was, for the kids & adults alike. Great idea having the midday dance routine done by staff, to keep the kids engaged. Well done Prem.
6 de junho de 2026
Resposta da Tenpin - Castleford
Hi Victoria, thanks for leaving Tenpin Castleford a fabulous 5* rating! We are so glad you and the kids had a fun experience! We appreciate your kind words about our staff's midday dance routine. We strive to keep everyone engaged and we're pleased to hear the children enjoyed this too! We can't wait to see you again soon! Best wishes - Rosie
Simple efficient and fun
Simple efficient and fun , kids large and small loved it
10 de junho de 2026
Resposta da Tenpin - Castleford
Hi Jeff, thank you for leaving Tenpin Castleford a fantastic 5* rating and review! We are so pleased everyone had a fun time! Thank you for the wonderful 5-star review and we hope to see you again in the future! Best wishes - Rosie
Booked a Sunday afternoon for 6 adults…
Booked a Sunday afternoon for 6 adults and 1 child. Staff very friendly and helpful checking us in. We booked for food too; burgers / fries and food was nice & tasty.
Bowling area was very clean.
Overall very happy & would recommend.
10 de junho de 2026
Resposta da Tenpin - Castleford
Hi there
Thank you for your wonderful 4-star review! We are so pleased to hear that you and your family had such a positive experience with us, enjoying the friendly staff, tasty food, and clean bowling area. We appreciate your recommendation and look forward to welcoming you back soon! Best wishes - Clare
Poor customer service
We arrived 5 minutes early for our pre-booked bowling. It was clear to see that they were short staffed, as the were only 2 staff members that we saw. It took 10 minutes for us to be booked in, due to the amount of people queuing in front of us at reception, and the bar area. There were other customers coming to the bar as the ticket counter machines were out of order (we found out later that this was because the ticket hubs inside were full and needed to be emptied, but the staff had prioritised responding to customers at the bar and reception).
We had a great time bowling, and enjoyed the drinks and snacks.
Myself and 2 children went to the arcade afterwards and won tickets. The 3 ticket counters weren’t working, all showing error codes and there were 2 families in front of us who had let staff know about the problem. It took 15 minutes for someone to cover over (who emptied the bin inside, and this solved the problem). Due to one of my children being bored due to the wait, they had been playing on one of the machines, and the tickets had come to the end of the roll, so again, this showed an error message. We went to the bar twice, asking for some assistance. We waited 20 minutes for someone to come over. The gentleman was apologetic for the wait, and when asked the reasons for staff shortages, he said hours had been cut. I asked to speak to the manager, as we were late for a table we had reserved for lunch. I was told they were in the office doing paperwork, and I said I wanted to express my dissatisfaction. A female to speak with me 5 minutes later. She presented with an uncaring attitude towards our experience, stating that she was only the supervisor, and that if I was unhappy, I should leave a review. She gave me a card with a qr code on it.
I will not be rushing back to go bowling again due to the poor experience I encountered. It is expensive to go bowling and the arcade and I would have expected a higher level of customer care than what I received, especially given that it was school holidays.
28 de maio de 2026
Resposta da Tenpin - Castleford
Hello Sam, First off thanks for sharing your feedback. We're glad to hear that you had a great time bowling and enjoyed the drinks/snacks. However, we're really sorry to hear of the disappointment caused at your recent visit. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. Again, we're sorry, but we hope you'll consider giving us another chance. Feel free to reach out to us at customer.feedback@tenpin.co.uk with the subject 'Review-Castleford' if you would like to discuss this matter further. Best wishes, Jade
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