The Royal Snus Online Avaliações 190

O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I'm still sending them emails asking about my order and no Response from them, they respond once saying they will check with the warehouse & that's it. I just ordered again from other website & pai... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Couldn't recommend these guys enough.Excellent service ad very attentive - especially as i changed my delivery address at the last minute which was not an issue. Product arrived very fast and was wel... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing service. Got an email that my order was packed within 2 hours after placing it. Unfortunately Canada has incredibly high import tax on tobacco so the landed cost ended up being doubled. Still... Ver mais

Avaliado com 5 de um total de 5 estrelas

AMAZING! Im from Saudi Arabia and its my first time trying snus The royal snus has provided me with fast delivery and care + reasonable prices.An online ordering experience I will never forget, I will... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Tabacaria

Escrito pela empresa

Buy your favourite Swedish snus, nicotine pouches, tobacco free snus and Swedish candy products online. Probably the best Swedish snus and nicotine pouches shop online. Fast worldwide shipping and always fresh products directly from Sweden! 🌍 Worldwide shop- www.theroyalsnus.com 🇪🇺 EU shop- www.theroyalsnus.eu ***Nicotine is a highly addictive substance


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

190 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Super fast delivery & good service.

2 de novembro de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Danjirr,

Thank you for your feedback, we are always happy to serve your orders and see your satisfaction! :)

We wish you a very Merry Christmas and a Happy New Year!

Best Regards,
Hans

Avaliado com 5 de um total de 5 estrelas

great company

great company, only downside which is not their fault is the extreme tax the australian government puts on the import of snus

1 de novembro de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Jake,

Thank you for your feedback!

Unfortunately the local customs charges are beyond our control and we keep fingers crossed for any changes in your local regulations.

We are glad that you have been satisfied with our services so far and we hope to serve you in the future.

We wish you a very Merry Christmas and a Happy New Year!

Best Regards,
Hans
The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Swedish Snus to Japan via UPS Saver

Great! Fast delivery via UPS Saver to Kyushu, Japan. Very responsive. Superfast reply by Hans via Email. Thanks alot! I ordered 3 rolls and had to pay only 1700¥ (10€) import tax when the parcel arrived at the hotel. With ordering 2 rolls you shouldn't pay any tax at all. Highly recommended Swedish Snus source if you travel the world. Arigato Gozaimasu (人´w`) 🇯🇵

19 de outubro de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Larry,

Thank you for your feedback!

We are glad that you have been satisfied with our services so far and we hope to serve you any time and anywhere in the world in the future :)

We wish you a very Merry Christmas and a Happy New Year!

Best Regards,
Hans
The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Ordered to Perth arrived in 4 working…

Ordered to Perth arrived in 4 working days!! Great service responsive on emails, will order again

12 de setembro de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello there,

Thank you for your feedback!

We are glad that you have been satisfied with our services :)

We wish you a very Merry Christmas and a Happy New Year!

Best Regards,
Hans
The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

May you get the website working again…

May you get the website working again at checkout

11 de julho de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Jiwan,

Thank you for your feedback, all the errors must be fixed by now :)

We wish you a very Merry Christmas and a Happy New Year!

Best Regards,
Hans
The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Hands down best snus company on planet!

30 de abril de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Brian,

Thank you for your feedback!

We are always happy to see you :)

We wish you a very Merry Christmas and a Happy New Year!

Best Regards,
Hans
The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Fast shipping

Fast shipping, product is great

20 de março de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Matt,

Thank you for your feedback!

We are more than happy to serve your orders! All the best from Sweden! :)

We wish you a very Merry Christmas and a Happy New Year!

Best Regards,
Hans
The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Ordered snus from Mexico

Ordered snus from Mexico, arrived in less than two weeks without having to pay any importation fees

16 de março de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, Ana, it is always our pleasure to serve you! :)

Enjoy the sunny Mexico and much love from Snusland- Sweden!

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Fast shipping and everything was there

29 de março de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Jordan,

Thank you for your feedback, it is our pleasure to serve your orders!

Have a great week ahead! :)

/Sofia, The Royal Snus Online team

Avaliado com 1 de um total de 5 estrelas

Bad Service - Bad Support.

Real horrible service. Doesn't really help in inquiries and has no information about local VAT and taxes of their products. When asked about it they hide behind their Terms and Policies.

When asked if I could get a refund they also hid behind the terms and policies, because their product is a "perishable goods" they can't do any refunds.

Eventhough their products have never left the box they have been shipped in.

Btw. I got an extra charge from customs of 240$.

Overall really bad experience.

22 de março de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Matti,

Thank you for your feedback!

As we spoke on the email earlier today, we stand only for clean and transparent business with our customers and therefore before each checkout with us we have marked with "red warning" our "shipping policy" what states that "Please get informed about any customs restrictions that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed or returned back to us." In case you have missed the first message, before checkout you confirm also our T&C and shipping policy with the same information.

As the person who ordered the merchandise, you are personally responsible for being informed about and understanding the import and customs regulations that apply to Swedish snus and other types of tobacco and nicotine products in your destination country and the rules related to payment of any duties/ fees/ taxes that may be charged. It is the responsibility of the buyer to pay for any applicable taxes and duty fees.

Sorry for any inconvenience!

Best Regards,
Hans, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

"I recently purchased products from…

"I recently purchased products from Royal Snus, and I have to say, I was really impressed with both the quality of the products and the speed of delivery. The items arrived in excellent condition and much sooner than I expected. I appreciate that the company takes the time to prioritize customer satisfaction and ensure a smooth transaction. I will definitely be a returning customer and highly recommend Royal Snus to anyone looking for great products and efficient service."

8 de março de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Ahmed,

Thank you for your feedback, we are always happy to serve your orders and to provide you with the best services possible! 🥰

Have a great week so far!

Warm regards from Snusland- Sweden 🥰

/Sara, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Best company for snus

Could not be happier with this company! I’ve ordered from them two times already and they have been nothing but amazing! I currently live in Japan, so I wasn’t expecting my package to arrive as fast as it did! Recommend to everyone! 10/10

5 de janeiro de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, it is much appreciated, Yaoi! :)

Have a great week so far!

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

I'm in Thailand many friends and…

I'm in Thailand many friends and customers asking for Snus then I found The Royal Snus it's spent 8 days to arrived to my place. Good start! Will kept order more in the future

13 de fevereiro de 2023
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, Ketsunda! :)

Have a great stay in Thailand!

Much love from Sweden! J

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Excellent!

Phenomenal!

I had been in Japan for over 1 month without snus since the snus I had brought from Sweden had run out. Live on the countryside here so no easy access. Decided to order from here, very professional, customer service is both fast and helpful.
Ordered on the 10th got it on the 20th, very happy!
Great selection, arrived fresh to the door, couldn’t be more satisfied!
Highly recommend!!

20 de novembro de 2022
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, William, it is always our pleasure to serve you! :)

Much love from Snusland- Sweden! J

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Impressive

Received the goods within a couple of business days, from Sweden to Australia. Simply put - very impressive!

15 de novembro de 2022
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, Ane Marte! :)

Enjoy the sunny weather in sunny Australia so far and we are looking forward to serve you any time in the future! J

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Always order received very fast

8 de novembro de 2022
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, Mahdia! :)

It is always our pleasure to serve you! 💚

Have a great week so far!

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

High quality

High quality, a little expensive though

7 de novembro de 2022
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, Abigail!

It is always our pleasure to serve you with the best quality Swedish products! 💚

Have a great week so far!

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Overseas recension

I made a purchase from South Korea. Nothing to say. Professional and efficient. Only 5 days have passed between the time of purchase and customs procedures. Not bad for overseas shipping. I highly recommend

2 de novembro de 2022
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, Davide! 💜

It is always our pleasure to serve you!

Much love from Sweden! :)

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and product…

Amazing customer service and product received within said timeframe. Highly recommended

12 de outubro de 2022
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Thank you for your feedback, Muhammad! 💜

It is always our pleasure to serve you! :)

Have a great week so far!

/Sofia, The Royal Snus Online team

Avaliado com 5 de um total de 5 estrelas

This company is amazing

This company is amazing. Delivers to Malaysia without any problem. In Malaysia it is difficult as it is to get snus and finding this company on Google saved the day. Thank you for the speedy delivery and excellent service

6 de outubro de 2022
Avaliação não solicitada
logotipo da The Royal Snus Online

Resposta da The Royal Snus Online

Hello Anthony,

Thank you for your feedback, it is always much appreciated! ❤️

We are more than happy that your shipment has reached you in a speedy manner, our priority is safe and fast shipments for our customers and never the less- fresh snus products! 😊

Have a great weekend ahead and we are looking forward to serve your snus orders any time to any destination directly from Snusland- Sweden! 😊❤️

/Sofia, The Royal Snus Online team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais