Many thanks to Misbah for resolving our delivery issue (via APC) so promptly. Our initial order for 10 tiles arrived in a box that was open with more than half of the tiles missing. Misbah tried to r... Ver mais
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Veja o que dizem as avaliações
Easy to deal with, answered phone calls, and addressed all my queries. Products arrived as stated, and the courier placed the tiles as near to the entrance as was physically possible. This helped us... Ver mais
Well laid out web page, easy access and review. Clear pricing and guidance. Sample sent and arrived promptly ( and we are relatively remote). Excellent sample and will be preserving shortly once ti... Ver mais
Very good quality SPC wood effect planks. Easy to click together and cut. Much better than others we had seen in the usual DIY shops. Easiest floor of it's type my husband has put down. He would reg... Ver mais
Detalhes da empresa
- Empreiteira para Instalação e Reparo de Pisos
- Reforma de Banheiros
- Designer de interiores
- Loja de utensílios de cozinha
Sobre Tile Mountain
Escrito pela empresa
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Escrito pela empresa
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Informações de contato
Connaught Street, ST6 5TQ, Stoke-on-Trent, Reino Unido
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Excelente
41 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great choice of tiles
Great choice of tiles. Found exactly what we were looking for. Also useful info about grout colour to use.
Easy to order and quick delivery.
11 de agosto de 2026
Efficient response
Very quick response to my query from Rabia Idrees. Thank you.
4 de agosto de 2026
Avaliação não solicitada
Helpful customer service
Rabia Idrees was very helpful and replied quickly which is always much appreciated.
24 de agosto de 2026
Avaliação não solicitada
Easy to deal with, answered all queries
Easy to deal with, answered phone calls, and addressed all my queries.
Products arrived as stated, and the courier placed the tiles as near to the entrance as was physically possible. This helped us, we could then place the individual packages into the lift withouth any hastle.
3 de agosto de 2026
Tiles arrived next day
Tiles arrived next day, well packaged.
Tile mountain is now my go to place for tiles after a couple of really good transactions with them.
Guys in the shop are also really helpfull.
10 de agosto de 2026
porcelain tile samples
I asked for porcelain tile samples. These were issued promptly as requested by the company. Great service.
10 de agosto de 2026
Tiles are fantastic Thankyou love them…
Tiles are fantastic Thankyou love them Mrs Williams
3 de agosto de 2026
Delivery service as mentioned
Delivery service as mentioned, quick. Couldn't give a 5 as tiles were broken on receipt however despite this a good quality product. Unfortunately on this occasion not what I am looking for.
10 de agosto de 2026
Good service in store
Good service in store
Samples ordered and beautifully packaged
Good comms with customer service tesm
10 de agosto de 2026
Very smart tiles
Really like the tile, look really good and like it more each day. Few boxes broken but rectified by tile mountain, o lot complain the tiles do chip easy during cutting, other than that really pleased with them
3 de agosto de 2026
Excellent customer service
Excellent customer service. They provided me with 2 free tile samples. I will definitely be buying my tiles from you
9 de agosto de 2026
The whole process of ordering tiles was…
The whole process of ordering tiles was great, from the samples being delivered. The ordering and delivery were exceptionally quick and easy. The best bit was a really good tile at an amazing price!
3 de agosto de 2026
Shame sample tile had corner chipped.
One tile arrived with small corner section broken. Confirms what I’ve read about porcelain easily chips when working with the flooring.
9 de agosto de 2026
Visited Bletchley warehouse
Visited Bletchley warehouse. Alfie was very helpful 😊
10 de agosto de 2026
I had a few damaged Tiles
I had a few damaged Tiles. Misbah Jabeen had arranged the replacements for me so quickly and her communication with myself has been amazing. I wish all staff were like her.
24 de agosto de 2026
Avaliação não solicitada
Top Tiles and Service
Well laid out web page, easy access and review. Clear pricing and guidance.
Sample sent and arrived promptly ( and we are relatively remote).
Excellent sample and will be preserving shortly once tiler window is aligned
Many thanks
1 de agosto de 2026
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