Tile Mountain Avaliações 

40.792
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My wife and myself visited Stoke Tile Mountain Today. Whilst we had a good idea what we needed , we were greeted by Jake, who was not only extremely helpful, but engaging, knowledgeable and very frien... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... Ver mais

Avaliado com 5 de um total de 5 estrelas

A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explai... Ver mais

Detalhes da empresa

  1. Empreiteira para Instalação e Reparo de Pisos
  2. Reforma de Banheiros
  3. Designer de interiores
  4. Loja de utensílios de cozinha

Sobre Tile Mountain

Escrito pela empresa

Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.

Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.

Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.

Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.

Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.

Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.

Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.

Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.

Tile Mountain

Escrito pela empresa

Affordable Quality:
Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
Customer-Centric:
Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
Fast UK Delivery:
We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
Your Voice Drives Our Progress:
We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

41 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(40.792)

3.176 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

My wife and myself visited Stoke Tile…

My wife and myself visited Stoke Tile Mountain Today. Whilst we had a good idea what we needed , we were greeted by Jake, who was not only extremely helpful, but engaging, knowledgeable and very friendly. I wanted to put a review on here specifically for this excellent young man who has represented your company in an exemplary way. We were both very thankful for not only his help but the way he conducted himself. You should be very proud of having a member of staff like Jake . He will be the reason why we will return when we need other goods.

19 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent place in Hull

Excellent place in Hull, great selection of bathroom options and staff are knowledgeable and extremely helpful
Quality bathroom products. Bought everything including tiles. Delivery was on time and great service

5 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Customer service agent was brilliant

Customer service agent was brilliant, she looked into my query & got back to me with the information on delivery I needed. The Tile Warehouse system had not worked for this delivery, so I didn't receive a picture of the shipment and no communication on delivery - at all, from anyone, except your customer services when I called.
So, a big gold star for her! Thanks

15 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely terrible

Really terrible. Ordered and paid for tiles. They did not turn up. Company did not contact us. When I contacted them they said they were ‘looking into it’. When I didn’t hear back I called again and they said they would investigate it further. They then told me the order had never shipped and they would send a new one. The new one didn’t come when it was supposed to either. When I brought this to their attention they said the first order had been ‘lost in transit’ and the second one was delayed because of the delivery company. The refunded me £60 of my £467 for the ‘inconvenience’.
Obviously this went a long way towards making things right, especially with the tiler who had lost a week of work.

3 de julho de 2026
logotipo da Tile Mountain

Resposta da Tile Mountain

Hi Becky,

We’re very sorry to hear that your delivery was delayed and that we fell short in keeping you informed throughout the process. We understand how frustrating this must have been. As our sincere apology, we’re pleased to offer a goodwill gesture. We’ll also be reviewing your experience internally to help improve our service and communication going forward.

Best Wishes,
The Tile Mountain Team

Avaliado com 1 de um total de 5 estrelas

AVOID TILE MOUNTAIN

Ordered two sets of tiles for a bathroom renovation, first set(469740) were curved and most tiles cracked when cut so couldn't finish bathroom with these

Second set 466265 advertised as green are actually blue

Terrible company, low quality, misrepresented products

17 de julho de 2026
Avaliação não solicitada
logotipo da Tile Mountain

Resposta da Tile Mountain

Hi Vijay,

We're sorry to hear that the tiles from your first order were curved and that many cracked during cutting, preventing you from completing your bathroom renovation. We're also sorry that the tiles from your second order did not match the advertised green colour and appeared blue instead.

We understand how frustrating this must have been.

We have reached out to you directly to discuss these issues and work towards a resolution.

Best Wishes,
The Tile Mountain Team

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