We have had several samples, delivered really quickly. Finally went to the shop as its so difficult to choose as all are so nice. Had a really positive experience with the chap in there, very knowled... Ver mais
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Veja o que dizem as avaliações
Prices are very competitive. Wasn't told order was delayed due to not all being in stock, I had to keep an eye on web site then cancel part of it to make sure we got the tiles in time. Didn't a... Ver mais
We ordered tiles from tilemountain for our bathroom are they are beautiful tiles and very good quality at a great price! We had a box come with a minor but of damage and I spoke with customer servic... Ver mais
Excellent customer service! Although there were some problems with the delivery and two tiles arrived broken, Fahad arranged replacements immediately. The two new tiles arrived the next day, and eve... Ver mais
Detalhes da empresa
- Empreiteira para Instalação e Reparo de Pisos
- Reforma de Banheiros
- Designer de interiores
- Loja de utensílios de cozinha
Sobre Tile Mountain
Escrito pela empresa
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Escrito pela empresa

- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Informações de contato
Connaught Street, ST6 5TQ, Stoke-on-Trent, Reino Unido
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered a sample of LVT/SPC in grey
I ordered a sample of LVT/SPC in grey. I loved it. The service was pretty good. I recommend them to anyone.
Fantastic customer service with kaz she…
Fantastic customer service with kaz she has been absolutely brilliant help with my order.
Great product and custome service!
We ordered tiles from tilemountain for our bathroom are they are beautiful tiles and very good quality at a great price! We had a box come with a minor but of damage and I spoke with customer service the lady who dealt with us karen was brilliant, sorted it our for me straight away and went above and beyond to make sure this was dealt with properly! Very very happy with the product and is always better when you get great customer service too with any problems! Will definitely use this site for future projects and recommend to friends and family.
Thank you so much Karen for all you help!
Misbah was very pleasant and helpful.
Misbah was very pleasant and helpful.
All good and delivered as required no…
All good and delivered as required no problems to report.
Fast delivery
Good communication about delivery items arrived in perfect condition although 2 tiles were different from the ones I ordered but it was quickly rectified by Karen from customer services and a box of four was delivered next day, will definitely use this company in the future
Superb
Fast, efficient and cost effective with excellent customer service too back that up. I will definitely be using Tile Mountain for my next project.
Excellent customer service
Excellent customer service! Although there were some problems with the delivery and two tiles arrived broken, Fahad arranged replacements immediately.
The two new tiles arrived the next day, and everything was resolved quickly and professionally. I’m very happy with the prompt service and would definitely recommend Tile Mountain. Thank you, Fahad!
Great service again
Great service again - special thanks to Karen in the customer service team.
Fantastic quality tiles delivered next…
Fantastic quality tiles delivered next day
Poor System - Great Agents
I placed an order for tiles that were listed as in-stock on the website with my required delivery date available. However, I later received a notification stating the item was actually out of stock. The stock management system definitely needs updating to prevent orders from going through when items aren't available.
That said, the customer service team was exceptional. Tanveel and Misbah were extremely helpful, resolving the issue quickly by securing an alternative tile in time for our required delivery date. A special thank you to Tanveel and Misbah for their outstanding service and help!
Good!
Good quality product, good prices and reliable delivery. 5/5
Prices are very competitive
Prices are very competitive. Wasn't told order was delayed due to not all being in stock, I had to keep an eye on web site then cancel part of it to make sure we got the tiles in time.
Didn't arrive on the day told, having waited in all afternoon, that was down to the delivery company not Tile Mountain.
Misbah was very helpful every time I contacted them for help, she was the only one on the chat or email.
Good customer service
The ordering was easy and straightforward. I had a query which I emailed to customer support. Misbah answered it quickly. Very pleased with the customer service. Tiles delivered promptly next day. Was informed of a 3 hour window for delivery.
I ordered a few tiles to see what they…
I ordered a few tiles to see what they look like and they are lovely.
Recommend grout and adhesive added…
Recommend grout and adhesive added can’t change after ordered 5 minutes finally too much adhesive and no return as well
Absolutely superb customer service
Absolutely superb customer service and competitive pricing. Very impressive
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