Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I messed up my order late on Saturday and emailed to change it. Scott got back to me on Sunday and then again on Bank Holiday Monday to sort out delivery and refund issues. He dealt with everything ve... Ver mais
Tile Mountain has been fantastic. We purchased large‑format 1.2 × 1.2 m tiles, and the whole process was smooth and quick. Although one tile arrived damaged, customer service handled it straight away... Ver mais
Rabia is knowledgeable and thorough, and researches her answers if necessary. Her manners are excellent. At first she was talking too fast for me, an older customer. Its not just my age. My generati... Ver mais
Detalhes da empresa
- Empreiteira para Instalação e Reparo de Pisos
- Reforma de Banheiros
- Designer de interiores
- Loja de utensílios de cozinha
Sobre Tile Mountain
Escrito pela empresa
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Escrito pela empresa
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Informações de contato
Connaught Street, ST6 5TQ, Stoke-on-Trent, Reino Unido
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Excelente
41 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Excellent customer service! Seemab was very helpful, professional and quick to resolve my issue. Thank you so much for your support and for arranging everything so quickly. Highly recommended!
28 de agosto de 2026
Avaliação não solicitada
Good service and excellent product…
Good service and excellent product choice. Delivery was on time.
31 de agosto de 2026
Avaliação não solicitada
Amazing product
Amazing product, price and customer experience. Thank you. Will definitely use again.
30 de julho de 2026
Misbah was very helpful and responded…
Misbah was very helpful and responded swiftly to my query.
31 de agosto de 2026
Avaliação não solicitada
Excellent customer service
I messed up my order late on Saturday and emailed to change it. Scott got back to me on Sunday and then again on Bank Holiday Monday to sort out delivery and refund issues. He dealt with everything very quickly and professionally. My order will be arriving on Wednesday thanks to his excellent service. Thanks so much!
29 de agosto de 2026
Avaliação não solicitada
Helpful delivery guy who delivered the…
Helpful delivery guy who delivered the packages to where we needed
9 de agosto de 2026
Excellent Customer Service
Marya from The Mountain dealt with the issue in a friendly and efficient fashion, showing great understanding. The Mountain offers great choice of tiles, great value and excellent customer service. Thank you
31 de agosto de 2026
Avaliação não solicitada
Broken tiles but great customer service
Really easy to order, good selection and good price. Several tiles ordered were broken but the customer service is great and replacements were sent quickly
31 de agosto de 2026
Avaliação não solicitada
Exceeded my expectations in every…
Exceeded my expectations in every respect.
27 de agosto de 2026
Avaliação não solicitada
Excellent service from start to finish
Excellent service from start to finish. Really clean, well though out web page, timely delivery and brilliant customer service. Would reccomend!
28 de agosto de 2026
Avaliação não solicitada
Scott excellent customer services
We received our order in good time. Unfortunately some tiles were broken. I followed the instructions online uploading pictures. Scott contacted me very promptly, he was extremely helpful and kept me informed. Well done Scott your customer services are exemplary.
31 de agosto de 2026
Avaliação não solicitada
Quick and clear communications
Quick and clear communications
Lovely service
Good quality products
What else could you need.
Very pleased with tile mountain
31 de agosto de 2026
Avaliação não solicitada
Kitchen Floor Tiles
We recently purchased some tiles from the Orpington store; we had a great experience with helpful staff, a good selection, good prices and a delivery arriving on time. Keep up the great work!
28 de agosto de 2026
Avaliação não solicitada
Excellent service
Excellent service. Great selection of quality tiles.
Samples available arrived promptly.
9 de agosto de 2026
Great tiles
Great tiles and delivered on time perfect
Would definitely order again when needed
10 de agosto de 2026
Free sample tiles very quickly
Free sample tiles very quickly. I emailed the company with a question and the reply was very prompt and answered very well. A good company to deal with.
7 de agosto de 2026
Visited the showroom in Nottingham
Visited the showroom in Nottingham , had a very large selection and displayed really well .
Delivery was prompt and hassle free .
4 de agosto de 2026
Great staff
Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very good when compared with other, well known, national tile suppliers. They ordered us a sample of our chosen product - all in all, a very pleasant way to shop.
15 de agosto de 2026
Excellent service
Excellent service. From the samples to the order. Very efficient.
16 de agosto de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.