You Know Who's Avaliações 

Resposta da You Know Who's

Há 10 horas

Thank you for your review, unfortunately you were reaching out to our customer service team regarding cancelling your order during our out of office hours. Our customer service team are available 8-4:30 Monday to Thursday and 8-2 Friday. We aim to respond to emails at the earliest convenience however this can take up to 48 hours during busy periods.
We aim to cancel orders on request however if they have entered the processing stage this is not always possible.
We do also have a free 14 day returns service.

If you need any further assistance with this order please contact customer services.

Resposta da You Know Who's

Atualizado há 10 horas

Thank you so much for your review! We're thrilled to hear you had a great experience with your online order. We truly appreciate your support and look forward to serving you again soon!

Resposta da You Know Who's

Há 5 dias

We're very sorry for the frustration caused and sincerely apologise for the delay. We're currently experiencing an exceptionally busy period, which has unfortunately affected our usual quick dispatch and response times. We've checked your order, and your parcel is due for delivery today. Thank you for your patience, and again, we're sorry for the inconvenience caused.

Resposta da You Know Who's

Há 5 dias

Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.

Resposta da You Know Who's

Há 5 dias

Thank you for your wonderful review! We really appreciate your kind words and your support. We look forward to serving you again in the future.

Resposta da You Know Who's

Há 5 dias

Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.

Resposta da You Know Who's

Há 5 dias

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Resposta da You Know Who's

Há 5 dias

Thank you for your kind review! It's great to hear everything went smoothly with your order. We appreciate your support and look forward to welcoming you back.

Resposta da You Know Who's

Há 5 dias

Thank you for your wonderful feedback and 5-star rating. We're so glad you're happy with your order and appreciate you choosing to shop with us.

Resposta da You Know Who's

Há 5 dias

Thank you for your feedback, and we’re sorry to hear about the frustration and inconvenience caused by your delivery experience.

We’d like to clarify that our Customer Service team responded politely and empathetically, and took care to explain how our next-day delivery cut-off times work. It was never our intention to be rude or suggest the issue was your fault. We also state at the point of selecting next-day delivery that orders must be placed before 12pm to qualify for next-day dispatch.

That said, we do understand how disappointing this situation would have been, especially given the extra effort you made to be available for delivery.

If you contact our Customer Service team, we would be happy to refund the difference between the next-day delivery charge and our standard delivery cost as a gesture of goodwill.

We also appreciate your comments regarding sizing, and will pass these on for review.

Resposta da You Know Who's

Há 5 dias

Thank you for your lovely review! We're delighted you had a positive experience with your online order. We hope to see you again soon.

Resposta da You Know Who's

Há 5 dias

Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.

Resposta da You Know Who's

Há 5 dias

Thank you for your message, and we’re sorry to hear about your frustration with your order.

We can confirm that the remaining items from your order were delivered shortly after the first item, as part of a second parcel. In some cases, orders may be split into multiple shipments due to stock availability, so items can arrive separately.

We also want to apologise for any delay in our response. We are currently experiencing a particularly busy period, which has affected our usual quick response times. We completely understand how concerning this can be when waiting for an order and appreciate your patience.

If you still have any concerns about your order, please don’t hesitate to get in touch and we’ll be happy to help further.

Resposta da You Know Who's

Há 5 dias

Thank you for taking the time to leave us a 5-star review. We're so pleased you're happy with your order and hope to see you again soon!

Resposta da You Know Who's

Há 5 dias

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Resposta da You Know Who's

Há 5 dias

Thank you for your feedback, and we’re sorry to hear the items did not fit as expected.

We would like to advise that we have been experiencing a technical issue with our returns portal, which may have affected your ability to submit a return request and receive a response.

If you would like to contact our Customer Service team with your name and order number, we will be happy to arrange a free returns label for you as quickly as possible.

We’re sorry for any inconvenience caused and appreciate your patience while we resolve this issue.

Resposta da You Know Who's

Há 5 dias

Thank you for your feedback, and we’re sorry to hear about your experience with both delivery and the items received.

We understand your frustration with the delay and damaged parcels, and we’re also sorry to hear you were disappointed with the product quality.

As a reminder, we do offer a free 14-day returns service for any unsuitable items. If you would like to contact our Customer Service team, we can also assist with any damaged parcels and arrange the appropriate resolution for you.

Your comments have been noted and will be shared with the relevant teams.