My problem is there after sales service I am happy with my panels but the after sales service is terrible. I have phoned numerous time asking for help with my solar app problem, was told to watch a Y... Ver mais
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Veja o que dizem as avaliações
The solar battery installer arrived around lunchtime and worked steadily til the job was finished mid affternoon. He was polite and efficient and left everywhere he worked very tidy
Good service good company everything was great setup. Works great from the first day of installation. The same when we upgraded the battery size changed over quite quickly and working great. I am glad... Ver mais
Initial contact was professional and friendly, The salesman’s advice given was to the point and informative, any questions was answered thoroughly. The best thing was for me he didn’t push anything.... Ver mais
Detalhes da empresa
Escrito pela empresa
A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.
Informações de contato
23/2 Mitchell Street, EH6 7BD, Edinburgh, Reino Unido
- 01314673257
- info@zestenergy.net
- zestenergy.net
4,2
Muito Bom
196 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
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Friendly staff.
5 de março de 2026
All staff were very helpful at all…
All staff were very helpful at all stages. Engineers who did the install were fantastic, office staff were wonderful. Communicating efficiently and helped clarify matters that I misunderstood
25 de fevereiro de 2026
Installer was very good
Installer was very good, but when it is linked up to computer there is no information as to what it all means. For older people I think it would be an idea to have a manual as to what all the readings mean.
17 de fevereiro de 2026
Resposta da Zest Energy Ltd
Thank you for your review, Rosy, and for your kind comments about the installation — we’re pleased to hear the installer did a good job.
We appreciate your feedback regarding the system information and how it’s presented.
You’re absolutely right that the apps and monitoring platforms can sometimes assume a level of familiarity, and clearer guidance can make a big difference — particularly for those less comfortable with technology.
We do provide guidance and are always happy to talk customers through how to interpret their system data, but we take your point on board about making this more accessible and user-friendly.
If you would like, we’d be very happy to provide a simple, easy-to-follow explanation of your system and what the readings mean — just get in touch and we’ll walk you through it.
Good professional job nice staff to do…
Good professional job nice staff to do the work clean tidy job
11 de fevereiro de 2026
Very nice and helpful and tidy worker.
17 de fevereiro de 2026
I was adamant I was not getting a…
I was adamant I was not getting a battery but when a Zest agent visited, he quickly covinced me I was wrong and am so glad.
27 de janeiro de 2026
False selling of product
Was sold £6000(approx) GivEnergy battery, was told the energy provider was compatable with the deal & after instilation discovered that they had stopped the deal before it was sold to my elderly parents.
I feel this is totally inappropriate & personally feel that my parent were scammed.
5 de fevereiro de 2026
Resposta da Zest Energy Ltd
Hi Duncan,
Thank you for taking the time to leave this review.
We’re genuinely sorry to hear about your concerns and understand why this situation would be upsetting.
We want to be clear that we would never knowingly sell a system based on incorrect or outdated information, and we take any suggestion of mis-selling extremely seriously. Energy provider incentives and compatibility can unfortunately change at short notice, sometimes outside of our control, but that does not mean your parents’ system is unsuitable or without long-term benefit.
We would really like the opportunity to review this properly and look at what was discussed at the time of sale, as well as what options may be available now. Please contact us directly at info@zestenergy.net with the installation address or reference number so we can investigate and respond in full.
Our priority is always to ensure our customers are treated fairly and with respect, and we’re very happy to continue this conversation privately to reach a resolution.
Kind regards,
Zest Energy
Salesman and fitter easy to talk to and…
Salesman and fitter easy to talk to and professional
6 de fevereiro de 2026
Added Solar Panels Installation by Zest
The salesperson was pretty clear on most points as far as I recall. Chris and his colleague worked well in difficult weather conditions and worked late in the dark to finish. One negative.The Salesperson maybe did not know or realise that my tiles are a bit fragile. Luckily for the fitters and the contract I had recently bought a number of tiles which are very hard to obtain as no longer made.That could have been a problem!!!!!!!!!! Also I had to bear the cost!!!Archie in the office was very helpful in guiding me in how to set up the arrangement with SSE and Octopus. As I was already with Octopus that part was easy and then I had to contact Puredrive to check that the set up for the Export tariff was correct.
30 de dezembro de 2025
Problem solved
Had a quote from Zest to fit a battery as back up to my solar panels. It was before Christmas and I paid the deposit and after thinking about it changed my mind the next day and phoned and emailed my change of mind to Zest. It was Christmas and it was the New Year before I contacted Zest chasing my refund. Due to holidays etc it was delayed but I would like to thank Archie for being there to listen to me and keep me informed and get my refund processed. It took a few weeks but it was eventually sorted. Thanks Archie for being patient with a grumpy pensioner.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Zest Energy Ltd
Thank you for your review and for your patience.
We’re sorry for the delay in processing your refund, which coincided with our Christmas office closure. We appreciate your understanding during this period.
We’re glad Archie was able to support you, keep you informed, and get everything resolved — we’ll be sure to pass on your thanks.
Kind regards,
Zest Energy Team
Solar battery upgrade.…
Following some minor teething problems the system upgrade now works as intended.
6 de janeiro de 2026
Upgraded system is working perfectly.
Upgraded system is working perfectly.
Excellent comms.
Highly recommend.
8 de janeiro de 2026
Installation of a solar battery
The work was done quick and clean.
Everybody is very helpful, and the customer doesn't have to worry if there are still questions later on.
There is always a person at the other end of the phone
to help, which is very reassuring.
6 de janeiro de 2026
Good respectful communication
13 de janeiro de 2026
Installation was carried out…
Installation was carried out efficiently "With no problems and the area was left clean
13 de janeiro de 2026
Zest is almost impossible to contact
Zest is almost impossible to contact. There was no follow up, including, and most importantly, paperwork, following the installation. We haven’t even received acknowledgement of our payment.
8 de janeiro de 2026
Resposta da Zest Energy Ltd
Hi Mary,
Thank you for your feedback. I’m sorry that you feel frustrated.
For clarity, your GivEnergy battery installation was completed on 8 January. We allow up to 10 working days to issue the full handover pack, and we are currently on the third working day following installation.
We also spoke with you at 4pm yesterday regarding the Wi-Fi connection to the battery, which was required to complete system setup. I understand this has now been boosted, and we will proceed accordingly.
We remain in contact and will ensure the remaining documentation is issued within the agreed timeframe.
Kind regards,
Zest Energy
Buyers remorse
I have extreme buyers remorse after paying nearly £6,000 for a 4.5kWh battery to replace an old one that wasn't working properly, which I will never recover in reduced electricity costs. Sales technique is to close the deal without time to evaluate the information given. My own stupidity.
Having said that the installation went smoothly and the guy who installed it was very helpful.
9 de dezembro de 2025
Resposta da Zest Energy Ltd
Hi Noelle,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’re feeling disappointed with the purchase, as that’s not the experience we want any customer to have.
Our aim is always to be clear and transparent about how a system is intended to work and what outcomes can reasonably be expected, and we regret if this wasn’t fully clear at the time. Battery systems are designed to help reduce peak electricity usage and increase the value of solar generation when matched with the right tariff and usage pattern, and results will naturally vary between households.
We do appreciate your positive comments about the installation itself and the installer, and we’re pleased that part of the experience met your expectations.
We’re currently in contact with you directly to review your system setup and usage data in detail, and to make sure everything is configured to deliver the maximum possible benefit going forward.
Kind regards,
Zest Energy
Staff friendly and worked hard in…
Staff friendly and worked hard in really bad weather
26 de novembro de 2025
Solar Panels & battery.
What made my experience great was the dedication and professionalism of the personnel, both electrician and fitter highly trained tradesmen.
Would recommend Zest Energy to anyone thinking of solar panels.
26 de novembro de 2025
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