1066 holidays Ltd Avaliações 

198
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The most comfortable stay I have ever had. The perfection that was presented on arrival down to the little extras, tea coffee sugar and milk, towels. Made our stay even better. Highly recommend. Will... Ver mais

Avaliado com 3 de um total de 5 estrelas

I would like to say a big thank you to the owner for his kindness through some difficulties. 1: When I arrived I was told that there was no record of my booking and that for the second night of my s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Grogu’s Rest was perfect for our stay. Ideal base for everywhere we wanted to visit, access to the swimming pool and kids club and the fantastic Pub31 right next door to unwind after a hard day’s holi... Ver mais

Avaliado com 3 de um total de 5 estrelas

It was ok for what we needed it for… somewhere to stay for my daughter’s dance competition. However I wouldn’t want to stay there for a holiday. The site is huge… if you haven’t got the app ‘what 3... Ver mais

Detalhes da empresa


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

198 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

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3,6

Todas as avaliações

(198)

12 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Disgusting!!!!

Disgusting!!!!!

I can now see many others have had a similar experience and can also see that the company only respond to positive reviews! Lol

Unsafe, unclean and unsupportive

The state of the property was absolutely disgusting. There was dirt, food crumbs and food stains on the kitchen floor which hadn’t been cleaned. The bathroom radiator was completely rusty, the shower rusty and the shower door not even fitting the shower frame. The window in the smaller room was broken and unable to close at all making the property unsafe. The property smelt very bad. The property listing images are incorrect this is not the same caravan and if it is these pictures where taken when it was brand new - the property listing says sleeps 6 but it doesn’t it sleeps 4 and there is no addition bedding provided. Being able to rectify this with 1066 was the most confusing process ever - you have to email for a response the response tells you to call the warden the warden tells you to email! I called 6 times over 3 hours sent several emails … The staff at parkdean were unable to assist as the property is private. 1066 never sent anyone to clean the room and did not send anyone to rectify the broken window and have never contacted me to follow up. This meant that we stayed in a property where the window was compromised. Gone through booking.com cos form the reviews it seems they have taken my money and will be keeping it - small claims court I think!

17 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely terrible experience

Absolutely terrible experience !
Still on the holiday and trying to make the most if it for the children's sake as it is our only holiday this year.

Caravan is old , scruffy , horrible smell from drains. No decking - just a drop from the patio windows! So dangerous !
No entertainment as advertised for passes .... apparently starts next week but we were not informed of this. I questioned the company before coming as photos were not that great and they said that the photos were old , reassured me that it was in great condition!
Was miss sold this holiday and we are not happy . Have emailed but not even had a response! Never again !

20 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Would score a zero but have to score at…

Would score a zero but have to score at least a 1 star to be able to write on here.
Worst experience we've had with a weekend break, customer service is horrendous. Any problems that arise complaints they blame yourself.. we had no gas during our stay and front door didnt shut or lock properly yet when we phoned there was no empathy, and they actually blamed us. Also filthy cutlery and crockery, took photos. Would defo stir clear. Convo has been screen shot for proof. They don't reply to emails and refused us a refund.

8 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disgusting .

Intended to stay for 4 weeks in a "lodge" at Beauport Park.
Lasted 20 hrs .
1066 refused to change the Matress on the bed it was heavily stained with human DNA and smelled disgusting, they attempted to cover the old matress with a matress topper which had dried sperm on . The whole place smelled of damp dog and cheesy feet , the smell was so bad I had to open all windows just to sit in there.
I had to buy my own bedding a throw to sit on the stinking sofa and £70 of cleaning products and spent the entire morning cleaning it still didn't make any difference to the god awful smell .
The property looked nice but not fit for humans .
If I can load the photos I will , if not I will load them to trip advisor and Google reviews .
1066 would not entertain any of it I did leave them half a bottle of fabreeze and left the matress on show so they could have a sleep on it as they did not seem to think there was anything wrong with it .

16 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible company.

Terrible company.
I asked them to come and check chemicals on my recently filled pool. The man came chatted mainly about life, he the. Took five minutes to test my pool told me he didn’t have the chemicals I needed to correct a minor level in alkalinity, and apart from that my pool was in perfect condition. He Advised what chemicals to buy and how much to add and left.
I did what was advised and ended up with a cloudy pool with levels of chemicals off the scale. I was at a loss what to do, and of course that is why I called them to get a better understanding of chemicals and care for my pool. I did ring them and after practically being called a liar, I was begrudgingly offered to have someone come out again, I refused and had to in the end empty my pool, as no amount of chemicals I added were going to help. Two weeks later they asked me for payment! The emails went on demanding payment even lying about how long they been there! even from their owner who was quite rude. Not even sorry…
I paid in the end to stop the stress of future emails. They didn’t care they just wanted money!
Horrid company, awful advice and service!
Id call someone else! Because when their advice goes wrong they don’t care!
Horrid rude company.

22 de julho de 2023
Avaliação não solicitada
logotipo da 1066 holidays Ltd

Resposta da 1066 holidays Ltd

Please note we are a holiday company and do not look after pools, please retract this review.

Avaliado com 2 de um total de 5 estrelas

Stayed at parkdean cambersands the…

Stayed at parkdean cambersands the 12/09/2022.
Got there Friday afternoon to find the gate to the lodge was hanging off,headboard in bedroom had come off the wall.mirror was on the floor.no tables or chairs in the decking area to sit on
Radiator valves had been shut off so tight,they couldn't be opened!!
When I emailed 1066 about it,they replied with a sarcastic email,telling me to open them myself!!! Never will I book with 1066 again

12 de setembro de 2022
Avaliação não solicitada
logotipo da 1066 holidays Ltd

Resposta da 1066 holidays Ltd

Good afternoon,
Looking further into your booking I have found you did had an issue with the heating. During September our properties are set to a summer setting where all radiators are left on 5 but heating switched off. The heating simply needed to be switched on at the boiler.
Our customer service team explained step by step the instructions to ensure the heating was on for the property, which is also found in the check in details, sorry you did not find this helpful.
You were also made aware that the maintenance work had been scheduled and that we took on board the issues you pointed out.
Sorry to hear you wil not be using us again but we did everything to assist you with your queries

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, clean, well decorated.
The park is calm great for holidays with the family

26 de agosto de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Was ok

Location great, great place to take the kids. Loverly beach.
Property was ok but Tv didn’t work, no wifi, fire place don’t work. Front door difficult to open. Decking is extremely noisy When walking on. And the cleaning fee of £85 is crazy. Even more so when the cleaners turn up a hour before your leave time sitting outside smoking.
I’d take the kids again but I will be using a different company.

7 de setembro de 2022
Avaliação não solicitada
logotipo da 1066 holidays Ltd

Resposta da 1066 holidays Ltd

Good afternoon, sorry to hear you were not pleased with your stay. The £85 fee is the cleaning fee and linen hire combined.

Avaliado com 5 de um total de 5 estrelas

A great choice we had made

A great choice we had made. We were very pleased with the property.
Everything was nice and clean. We enjoyed our time there. Absolutely, we will come back again :)

31 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad experience

2 de setembro de 2022
Avaliação não solicitada
logotipo da 1066 holidays Ltd

Resposta da 1066 holidays Ltd

Good afternoon, I am sorry to hear that you had a bad experiance with you stay. Unfortunatly without any information to go on I am unable to help you solve this.

Avaliado com 4 de um total de 5 estrelas

Overall we had a very enjoyable week

Overall we had a very enjoyable week. Jorden entertained the grandchild very well though disappointing the characters were not in residence. Lifeguards were fun and restricted access to pool was managed well. Shop on site was reasonable and provided essentials with a nice smile. Bar food and drinks overpriced a little

10 de agosto de 2022
Avaliação não solicitada
logotipo da 1066 holidays Ltd

Resposta da 1066 holidays Ltd

Thank you for your review. As it states on our website we do not have control over the parks facilities and entertainment we only manage the property.
I am glad you had an enjoyable week.

Avaliado com 4 de um total de 5 estrelas

The caravan was spacious and clean

The caravan was spacious and clean, could of had some leaflets/infò about the park and local area. The tv aerial was loose and needs replacing as we had to keep wriggling it to get a picture. A couple of outside chairs would have been nice too.

18 de agosto de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Bad cleaning, noisy in the morning

Wonderful area at the Beach, but the cleaning of the property was very bad, we started to clean the first hour we were there, could be helpful if a hover was available. Too Many seagulls, very noisy early in the morning. It could maybe partially resolved if campers
Were insulated materiels.

23 de agosto de 2022
Avaliação não solicitada
logotipo da 1066 holidays Ltd

Resposta da 1066 holidays Ltd

Good afternoon,
Sorry to hear you were not completley happy with your stay. Unfortunately we have no control over the noise issues. As our properties are located close to the sea there will be a fair few seagulls about.
Caravans are built to standard and again we are unable to do anything to insulate properties.
As for the clean, we were able to get a cleaner back out to the property to go over the carpets. Please accept my appologise.
Kind regards

Avaliado com 1 de um total de 5 estrelas

The holiday home we stayed in was…

The holiday home we stayed in was beautiful. The owners had put a lot of effort into making it into a lovely place.
However the company that run the holiday park I would not reccomend.

We had paid a good amount of of money for our stay. We arrived and found the beds had not been made up when I spoke to the company I simply got back "we look after our staff, and during the heat we tell them to leave the beds" I advised do you not look after your paying customers then? Again this is nothing to do with the owners but the company who runs the bookings. We was supposed to be the ones arriving on our holiday to get hot and bothered making all the beds up. The property was not fully cleaned debris on the floor and crisps (loose) left in drawers and not cleared up. Again no apology for this. The bin liners were just placed on top of bins (which I totally get is easy for me to do myself, but again why should I when I have paid for a service. Again she simply replied we don't put the bin liners in regardless of the weather is hot or cold. We also had some issues with the electric going out. I reported this and she basically came back with its down to the holiday park. No advice of who to speak to but didn't try to help.

She was very unhelpful and didn't apologise for the inconvenience of the property not being fully cleaned pr us having to make our own beds up. I advised I would not book a hotel room and be expected to make my own beds up.

I must stress this is nothing to do with owners.

They have a lovely holiday home.

15 de agosto de 2022
Avaliação não solicitada
logotipo da 1066 holidays Ltd

Resposta da 1066 holidays Ltd

Good afternoon.

As you are aware we had a spell of extreme weather during the summer. During this time our cleaneres were cleaning between 3 and 5 properties a day. Therefore with the workload and heat we advised all cleaners to leave the beds unmade with the linen folded neatly on top to avoid heat realted illness. With guests checking in after 4 pm the temperature of the properties start to cool making it a better environment to make the beds. I understand that this is not ideal as a paying guest but we also have our staff to consider.
All cleans are reported with images taken to ensure the property is cleaned to standard so I appologise for the crisps found in one of the drawers.
Bin bags are not placed within bins as they need to be fully dry after cleaning before placed inside.

Im sorry your experiance was not what you had hoped. I can assure you changes have been made in regards to the way issues are dealt with and we do appreciate your feedback.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Better than expected

Stayed in a static caravan with my daughter and two grandsons and we were very happy. The caravan was much roomier than we were expecting with lovely soft towels and bedding and was immaculately clean. We’d definitely use this company again.

18 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad check in experience

Horrible experience regarding check in. Called several times to get exact location of caravan located within huge resort and I was not able to get the right support. I was receiving confusing and wrong property numbers including, wrong key lock codes until late in the afternoon.
We wasted hours in hot weather trying to locate ghost property. Support was keep saying I should get all check in information and location via automatic email the day before. They left me hopeless with exhausted toddler and indeed 3 automatic emails arrived at 8pm on check in day !!! Real nightmare.

17 de agosto de 2022
Avaliação não solicitada
logotipo da 1066 holidays Ltd

Resposta da 1066 holidays Ltd

Im sorry to heat you had a bad experiance with our check in system. As you are aware we offer a contactless check in service. The emails you received at 8pm should have been available to you before you checked into the property. I can only appologise for this and can ensure you that updates have been made to the system to prevent this happening again. Thank you for your feedback

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