Big shout out to Martin for hand holding me throughout the process from start to finish. Smashing bloke who went out of his way to get me the best insurance deal under my circumstances
A empresa respondeu
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Veja o que dizem as avaliações
Very helpful company and such great customer support. I appreciate this company provided me with a policy and now 2nd year in the row I’m choosing to stay with them. Individual approach and very at... Ver mais
A empresa respondeu
Both Jake and Drew have been very patient with me whilst they have arranged Taxi Insurance for me for the first time. I would highly recommend their support and service.
Very professional service. Everything explained in detail from the first phone call and any queries raised after that were promptly answered.
Detalhes da empresa
- Corretor de seguros
- Seguradora de Automóvel
- Corretora de seguros
- Companhia de seguros
- Seguradora de motocicletas
- Seguradora Pessoal
Sobre 1 Answer Insurance
Escrito pela empresa
Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.
We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.
Informações de contato
Unit A1 Chaucer Business Park, Dittons Road, BN26 6QH, Polegate, Reino Unido
- 01323 481444
- customerservices@1answer.co.uk
- 1answer.co.uk
4,7
Excelente
3 mil avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good insurance seller
14 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience, albeit seems the star rating has been placed in error.
Kind regards,
One Answer Insurance
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I had a call from Chris who was very…
I had a call from Chris who was very friendly, polite went through everything thoroughly & answered any questions I had excellent, very pleased with the help I had today. Will be recommending going forward.
18 de março de 2026
Avaliação não solicitada
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
This is a company you eventually have to use when you screw up and get banned from driving
Despite telling them on more than one time with email that all my information has stayed the same and there was no change to my information the still insisted on an hour phone call to try and up sell shit I didn't want and demanding a review on the service they provide and the constant harassment for me to contact them
12 de março de 2026
Resposta de 1 Answer Insurance
Good Morning,
We’re sorry to read your concerns, but would like to clarify the process.
As an FCA regulated broker, we are required to confirm key policy details verbally to ensure accuracy and that all information is correctly understood before cover is arranged. For this reason, renewals cannot be completed via email and must be completed over the phone.
In reply to your comments regarding call duration, we have reviewed our records and are unable to identify a call of approximately one hour as described. Our system shows two calls at the beginning of March, followed by your renewal being completed on 12th March 2026, with the total call time being significantly less than stated in your review.
We hope this clarifies the situation and look forward to continuing to provide your insurance policies in the future.
Kind Regards,
One Answer Insurance.
Fast and easy to get insured
Fast and easy to get insured. Cheaper than I was expecting considering my circumstances.
3 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Resposta de 1 Answer Insurance
Good Morning,
We’re sorry to hear that you felt the claims assistance did not meet your expectations.
One Answer does not directly handle claims, we have passed your feedback to the relevant claims team to review and provide further information. We take all feedback seriously and appreciate you bringing this to our attention.
If there is anything further you would like to share in the meantime, please feel free to get in touch.
Kind Regards,
One Answer Insurance.
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Very polite helpful and fast
16 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience.
Kind regards,
One Answer Insurance
Very good team
10 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Economical
9 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Pleasant phone manner and helpful
13 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I was originally with a guy called Jake…
I was originally with a guy called Jake but he left and Josh took over made it very easy new exactly what he was doing done my taxi insurance went very smoothly great broker
13 de março de 2026
Avaliação não solicitada
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Great company to work with and always…
Great company to work with and always informative
9 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Very pleasant experience.staff (Danni)…
Very pleasant experience.staff (Danni) totally friendly and helpful as well informative as have been all your staff over the past couple of years …well done 👌👌👌
12 de março de 2026
Avaliação não solicitada
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Great customer service
Martin was very helpful and gave me advice I didn’t even know I needed then worked hard to get me the best deal for my needs.
12 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Perry was the nicest person I’ve felt…
Perry was the nicest person I’ve felt with definitely recommend
12 de março de 2026
Resposta de 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I removed the private license plate…
I removed the private license plate from my vehicle and was charged 95 pounds. That's outrageous.
11 de março de 2026
Resposta de 1 Answer Insurance
Good Morning,
We’re sorry to hear that you are unhappy with the charge applied.
However, we would like to clarify that all fees, including mid-term adjustment charges, are outlined both prior to inception and within your policy documentation.
Alongside any mid term fees from One Answer, you insurer also has the right to apply a charge when updating or amending policy details.
We do recommend reviewing the policy terms and conditions to ensure full understanding of any potential charges before making adjustments.
I do hope this helps give a clearer understanding.
Kind Regards,
One Answer Insurance.
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