My 14 year old son made a purchase online using a voucher he had for Xmas but clicked on the wrong payment method using his brother’s stored bank details. I immediately contacted customer service ask... Ver mais
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Veja o que dizem as avaliações
My experience with 1lux over the past couple years has been excellent. I consign and sell trainers to them and they’re super easy to deal with . I don’t have to do a single thing other than give them... Ver mais
I’ve been a customer for many years now. I shop at 1LUX because the staff in the shop are so helpful with any queries and sourcing stock. I was looking for a unique pair of trainers that I couldn’t ge... Ver mais
After my family member ordered a wrong size they were able to cancel the order and get me my money back within 24hrs. Sadly they don’t have a lot of items, otherwise all my clothes would come from the... Ver mais
Detalhes da empresa
Escrito pela empresa
1LUX was launched in 2019 on the solid foundations of more than a decades worth of interest & experience from the founders within the fashion sector. After originally setting out to address the immense local demand for emerging sneaker & streetwear trends, operating solely from an instagram account, the wider opportunity quickly became apparent to the team. Today, 1LUX has grown to a support of more than 50,000+ followers online, through widening our e-commerce offerings as well as successfully opening 2 one-of-a-kind physical retail stores in both Scotland & England. At the root of this rapid expansion lies the enthusiasts in ourselves, meaning that what we aim to provide to the market continually goes under review to ensure that all avenues are explored & catered to. 1LUX is your platform for luxury - spanning sneakers, streetwear, high-fashion, accessories, watches, jewellery, homeware, beauty - our wealth of industry specific knowledge and connections keeps our global clientele covered on all bases, from only the best brands worldwide. Join the UK’s most inclusive, exclusive community today by visiting us In-Store or Online to witness what makes our brand stand out thanks to a unique blend of product to personnel.
Informações de contato
Reino Unido
- 1lux.co.uk
4,4
Excelente
32 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Great delivery service
7 de abril de 2026
Delighted with my purchase
Delighted with my purchase. Great service, speedy delivery, highly recommended.
4 de março de 2026
Excellent service
3 de fevereiro de 2026
My 14 year old son made a purchase…
My 14 year old son made a purchase online using a voucher he had for Xmas but clicked on the wrong payment method using his brother’s stored bank details. I immediately contacted customer service asking to cancel this order and sent multiple emails asking for help with not a single reply. I am disappointed with the lack of communication. They also do not offer a refund even though I asked to cancel the order within 5 mins of purchasing. I do accept my son’s responsibility for this however no help to resolve this issue was offered. VERY POOR customer service.
12 de janeiro de 2026
10/10 Service
Next day delivery paid for and was with me within less than 24hrs. Definitely recommend this top business. Will 100% be back! Thanks guys!!
13 de agosto de 2025
Avaliação não solicitada
Amazing customer support
After my family member ordered a wrong size they were able to cancel the order and get me my money back within 24hrs. Sadly they don’t have a lot of items, otherwise all my clothes would come from them.
3 de novembro de 2025
Arrived on time & as described.
13 de outubro de 2025
I have not received my order
19 de maio de 2025
Resposta de 1LUX
Hi Gennaro,
Your order was dispatched the next working day and is currently going through customs, which is a standard part of international shipping. This process can take 1–14 days to clear and is unfortunately outside of our control.
Rest assured, your item will be delivered once it's released by customs. If you have any further questions or need help, please feel free to reach out to us at info@1lux.co.uk we’re happy to assist.
Thanks
1LUX
Would highly recommend
Ordered for my son's birthday Easy to order Arrived quickly, well packaged with no problems. Good quality hoodie and my son loved it.
14 de maio de 2025
One happy son!!
Ordered a hoodie for my son on Monday night and it was delivered on the Wednesday! Very prompt service. My son is very happy with his hoodie!!!
21 de janeiro de 2025
Really lovely and helpful staff
Really lovely and helpful staff. Loving the new store too in Glasgow!
18 de janeiro de 2025
Excellent delivery time 😊
Excellent delivery time 😊
Great communication 😊
Would recommend 😊
4 de dezembro de 2024
First class service
First class service! Exclusive streetwear items, quick response and shipment. 🙏🏼
26 de novembro de 2024
Avaliação não solicitada
Easy order and delivery
Delivered really quickly and looks a nice quality product for a Christmas present
19 de novembro de 2024
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