Hi Tessa,
We’re sorry to hear that you feel this way.
Our 91-page survey report was sent to you on 22nd December, with the surveyor copied into the email and the option to call or email with any follow-up questions about anything in the report. We also sent a further email on 6th January to check whether you had any queries. We always aim to follow up with our customers to ensure they fully understand their report and have every opportunity to seek clarification. Unfortunately, we did not hear from you until your 1-star review on 18th February, almost two months later, after we contacted you to request feedback.
We are always more than happy to discuss the findings of any report with our clients and pride ourselves on transparency, professionalism and customer service.
Our reports are completed in accordance with RICS standards by a fully regulated RICS surveyor. These are standardised formats used nationwide and thoroughly vetted by RICS to ensure consistency, clarity and quality. Each report is produced from scratch during the on-site inspection, and no elements are copied or reused. Some sections are included for general guidance and information, rather than relating to specific defects within the property.
If there were any parts of the report you found difficult to understand, we would have been very happy to arrange a call directly with the surveyor to talk through everything in detail. Many properties have underlying issues that may not be apparent during a viewing, and the purpose of the survey is to highlight these risks and explain what could happen if they are not addressed. The RICS Level 3 Building Survey you selected is the most comprehensive option and is designed to identify defects, recommend repairs, and provide estimated costs where appropriate.
We are sorry that you felt the need to leave a negative review and wish you all the best moving forward. Should you still wish to discuss the report, we remain available to help. :)