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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was happy with the customer service from Will and Chris on the team. They were helpful and understanding with helping my order proceed with the slight hiccup I had .Very easy to deal with which I li... Ver mais

Avaliado com 1 de um total de 5 estrelas

99 bikes totally disgusted with staff who ignored me and when finally paid for minor service of 2 e-bikes was ripped of $400 Normally would pay $95 per bike at Malvern super store glenhuntly were I... Ver mais

Avaliado com 5 de um total de 5 estrelas

Todd was tremendous to deal with at the Tweed Heads store as we bought and set up my wife's first e-bike today. Friendly and knowledgeable both over the phone and then in-store, patiently providing ex... Ver mais

Avaliado com 5 de um total de 5 estrelas

Top team at 99 bikes Maribyrnong, most enjoyable experience. My new Merida road bike, set up perfectly by Mechanic Nathan. Professional staff, friendly & knowledgable. 99 bikes Maribyrnong is my O... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas
  3. Loja de artigos esportivos

Escrito pela empresa

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Informações de contato


3,7

Bom

O TrustScore é 3.5 de um total de 5

16 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great crew

Great service and great team and kept in touch waiting for my order to arrive

3 de julho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks so much for the great review and feedback!

Avaliado com 2 de um total de 5 estrelas

I ordered and paid for a Co2 bottle,it…

I ordered and paid for a Co2 bottle,it never arrived. I assume it cannot be posted as it is a dangerous goods, but no contact from 99bikes with an explanation and a refund of the product.

2 de julho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks for your feedback Leigh.
We've looked into your order and can confirm you didn't order a CO2 cannister on this order. We have emailed you the invoice for the remaining 3 items that you purchased and that have been delivered.

Avaliado com 5 de um total de 5 estrelas

Excellent service and product

I purchased Shimano bike shoes via click and collect. A friendly text was received within an hour to let me know they were ready. At the shop, it was quick to pick them up. No hassles at all

2 de julho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks for the great review!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Brock fro the warehouse made a return a positive experience ans ensure I will be a return customer. Excellent communication.
Congatulations

16 de julho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thank you for the review Colin! We are glad Brock could help you with your return!

Avaliado com 5 de um total de 5 estrelas

Bke was ready for pickup

Bke was ready for pickup. Employee fully explained the prcedureb for operatin and adjusted bike to suit my size.

2 de julho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks so much for the great review, we hope you enjoy riding your new bike!

Avaliado com 5 de um total de 5 estrelas

Great service and product.

Product description, communication and delivery were all very well done. I was very pleased with the product I had ordered.

29 de junho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thank you for the review!

Avaliado com 5 de um total de 5 estrelas

99 bike Hoppers

99 bike Hoppers, my favorite shop, good price and great product quality.

29 de junho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Cheers for the amazing review!

Avaliado com 5 de um total de 5 estrelas

Awesome Service

The Staff was very helpful, had everything I need, very good to deal with.

30 de junho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks a lot for the great review!

Avaliado com 5 de um total de 5 estrelas

Quick Response

Kassie responded very quickly to my request

30 de junho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks so much for the fantastic review!

Avaliado com 5 de um total de 5 estrelas

Was another easy professional change…

Was another easy professional change over of clip in pedals.Maybe could have been done on the spot I thought,but since you were short staffed,had to comeback few days later…..no sweat.😁

29 de junho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks a lot for the great review!

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, knowledgeable staff who go out of their way to help. Great service both via phone and in person.

29 de junho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thank you for the great review!

Avaliado com 5 de um total de 5 estrelas

Staff were super helpful

Staff at the Noarlunga store were super helpful, they didn’t have the part we needed in stock (hand brake for an electric bike), but searched online for us to find the correct replacement part.

18 de julho de 2023
Avaliação não solicitada
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks Sandra!

Have a great day!

Avaliado com 5 de um total de 5 estrelas

Bike Rackmania

Service exceeded my expectations and the price was matched to the best available and beaten.

28 de junho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks Martin!

Have a great week!

Avaliado com 5 de um total de 5 estrelas

Service and value.

We bought 2 folding bikes online from the Morayfield branch as the price was better than anywhere else at the time. The bikes were checked and ready for collection the next day and the handover was friendly and informative. We’re very happy with our purchase and would recommend the Morayfield branch to anyone interested in good service and value.

27 de junho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

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