I’ve been to A-List Lace Hair twice now, and I must say, they did not disappoint! The service was top-notch from beginning to end. I now have Serena and Taylor. Today, my stylist was Nahi. She was... Ver mais
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Veja o que dizem as avaliações
This was my first visit to A List Lace Hair, and I’m already looking forward to coming back! From the moment I walked in, the staff and their customer service was excellent. I started with a... Ver mais
I booked an appointment for Thursday last week for 11.00 they cancelled at 11.00 when I was in an uber, they have my £75 deposit plus they owe me £28 for uber and they are refusing to refund me or ret... Ver mais
I travel from afar to trust A List with my hair and styling, and they never disappoint! The stylists are always on point, taking their time to ensure I look amazing. I've had various appointments and... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
203a NorthEnd Road, West Kensington, W14 9NL, London , Reino Unido
- +442070602275
- info@a-listlacehair.com
- a-listlacehair.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 41% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If I could give 10 out of 10 I would!!!
If I could give 10 out of 10 I would!!! I've been a customer for a few months and each time they deliver 100%. The level of customer service is outstanding - welcoming and very attentive. I often come back to get a refit and style. The results are excellent, it looks amazing and worth every penny. I'd definitely recommend!!!
New month new hair
I was greeted by a smiling Iffy and was promptly taken through for my consultation.
I tried on 4 units 2 similar to what I’ve had previously from A list.
I decided to go with a completely different style.
I was taken through to the fitting room where I was left waiting for 15 minutes. At no time did anyone tell me what was happening.
The lovely Giselle then attended to me and explained what she would be doing, she was chatty, friendly and kept me informed about what she was doing and the products she was putting on my new unit. I can say that I am pleased with my wig and will definitely return. Unfortunately I could only give 4*as I was left waiting with no explanation. I would definitely recommend A List Hair.
Excellent
Excellent, professional and friendly staff.
Time and care taken choosing wigs with the stylists.
Quality of the wigs and installatiin by the stylists.
Warn and welcoming environment.
10/10.
Great customer service
Great customer service. Staff very accommodating and knowledgeable of the products.
I had a lovely experience
I had a lovely experience. As usual I found the customer service from the receptionist to the fitter to the stylist very friendly, courteous and helpful. They have recently had a makeover and the pink walls and flowers add a cute vibe to the salon. They even have small tablets positioned for each customer so we can watch whatever is available while we are undergoing the styling. They also now have a card machine, enabling us to make our purchase without having to walk around with lots of cash, or find a cash machine with enough money in it to supply our needs at the time. I will continue to recommend A-List Lace Hair and will continue giving them my custom.
You must come here for all of your wigs and styling!!!
It was my first time purchasing a wig and having it styled with A-List Lace Hair. I'm so impressed with the quality of the hair and the service! I was nervous to attend the appointment as I've never worn a lace wig and I have alopecia. The staff were so warm and welcoming from start to finish. The stylist was very detailed in telling me how to care for the hair, provided entertainment while I waited on the tablet and she was lovely. The hair looks so natural and it's the perfect fit. Their argan oil hair serum is amazing and I will be coming back here for all of my wigs. Thanks so much, I feel amazing!!
Amazing service
Amazing service. The staff are so friendly and helpful. I like the quality of the wigs. This is my 5th wig, and I will return for my 6th.
Friendly experience
Friendly experience, helpful and reassuring staff. Super happy with my wig, beautiful hair quality. Also the music is 🔥
Great for newbies
I initially booked a consultation to try on different units and quickly settled on a curly wig
The process was very professional, they have separate treatment rooms for a discreet experience
I opted in for their fitting service, there was a wait due to it being busy but the stylist was quick, easy to talk to and very helpful
I would definitely recommend and hope to return for another unit in the future
Many thanks to Ify and Toya
Fantastic service from everyone I came in contact with today. Love my hair! Many thanks to Ify and Toya, courteous & professional, they were exceptional!
Got my wig a month ago and I want more
Got my wig a month ago and I want more, hair is GREAT, staff is helpful and you can tell they love to work properly and hard for their clients. I’m very happy.
I wish they have more hair colours option in store.. but rest is pretty pleasant.
My overall experience was amazing
My overall experience was amazing, I love the hair and the service. It was also easy to find as it’s only 2mins walk from West Kensington station
Everyone was very professional
Everyone was very professional, nice and helpful, the choices of hair were great quality. The atmosphere was very comfortable and would definitely visit again.
The staff were extremely patient and…
The staff were extremely patient and professional. At no point during my consultation did I feel rushed or that I had to make a purchase.
Wouldn’t go anywhere else
Went on Tuesday to get a new wig and couldn’t be more happy. Giselle is such an amazing stylist, she has fitted all of my wigs and is so lovely, talks you though every step. Everyone made me feel very welcome and I honestly wouldn’t go anywhere else. They have new tablets so you can watch shows whilst getting your unit fit. Also love all the new decor!
Wig review
-Customer service was really good
-staff friendly
-wasn't made to wait long
-was offered a drink
-Did not like the actual wig as differed to what was I had tried on as well as on their social media account. Wig looked bulky and too unnatural
-Lace not tinted to my colour, was about two shades lighter than my skin tone
-little shedding
-was made aware card machine didn't work but may be a problem if you have to withdraw a large amount of money
Fantastic salon
Fantastic salon. The hair is fantastic quality. They are super professional and the installation is very quick. I can only recommend
I love Alistlacehair
I love Alistlacehair. The quality of their hair is top notch. I will definitely recommend.
Excellent ...............This was my second time purchasing a…
This was my second time purchasing a wig from A-List Lace; the first time was a letdown due to an accident caused by the lady who was styling my hair and being my first time trying a wig; I vowed not to do wigs again, but in the end I looked amazing. I would have approached management, but I let it go.
Today, February 25th, I returned to buy a second wig because I liked my first purchase regardless of what had happened previously.
I must say that the customer service was excellent; Ify made certain that I had the best experience possible; she walked me through how to play with my new wig, and Toya did an amazing job transforming me and so was all the other staff.
I 100% recommend. Thank you A-list, I like my Jasmay unit.
I normally get my wigs online
I normally get my wigs online, but decided to support a black owned UK business so came to A List Hair boutique for a fitting. So pleased with the experience - Ify was so patient, warm and friendly throughout my consultation. I purchased a wig and was able to get it styled there and then (big up Jenevieve and Toya for styling my new piece!), enabling me to leave with my new purchase on my head! Ify, Jenevieve and Toya were AMAZING!! Thank you
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